Work Maturity Skills TFolio Unit 1 Lesson 6

Work Maturity Skills T-Folio | Unit 1 | Lesson 6 www. cctstfolio. com Except where otherwise noted, this presentation, created by CCTS at Seattle University with funding from WA DSHS/DVR, is licensed under CC BY 4. 0, 2017.

Lesson Objectives You will: 1. Identify the skills that you have already acquired and feel competent doing. 2. Identify skills you enjoy, even if not proficient at them. 3. Identify which skills you would like to learn, acquire, or develop further. Except where otherwise noted, this presentation, created by CCTS at Seattle University with funding from WA DSHS/DVR, is licensed under CC BY 4. 0, 2017.

Introduction: Video #1 Let’s watch the following video: • Customer Service Scenario 'What not to do’ (2: 46) • What work maturity skills are missing in each of the scenarios? How could the person improve? Except where otherwise noted, this presentation, created by CCTS at Seattle University with funding from WA DSHS/DVR, is licensed under CC BY 4. 0, 2017.

Video #2 Customer Service Video (4: 03) • Did the service improve? What did you notice? • Why do you think the service improved? Except where otherwise noted, this presentation, created by CCTS at Seattle University with funding from WA DSHS/DVR, is licensed under CC BY 4. 0, 2017.

Activity • The Skills Assessment Worksheet will ask you to rate each skill listed as: “Feel competent”; “Enjoy/favorites”; and “Would like to develop. ” • You can have the same skill marked more than once in each column. There are three brief questions at the end that will help you group your answers. Except where otherwise noted, this presentation, created by CCTS at Seattle University with funding from WA DSHS/DVR, is licensed under CC BY 4. 0, 2017.

Debrief & Guiding Questions • • What did you learn about yourself? What was easy about this activity? What was difficult? Why? What more would you like to know about yourself? Which skills do you feel you might want to work on first to get ready for a job? Except where otherwise noted, this presentation, created by CCTS at Seattle University with funding from WA DSHS/DVR, is licensed under CC BY 4. 0, 2017.

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