WIPRO ROMANIA Turning Challenges Into Opportunities Bucharest March

WIPRO ROMANIA: Turning Challenges Into Opportunities Bucharest, March 24 th 2009 Santosh Karagada General Manager & Head Talent Engagement & Development Europe & Africa region © 2008 Wipro Ltd - Confidential

WIPRO: Company Data • • The largest independent R&D Services provider in the world. Over half billion revenue from R&D. Among the top 3 offshore BPO services provider in the world. A strategic partner to 5 of the Top 10 most innovative companies in the world. Only Indian company to be ranked among the top 10 global outsourcing providers in IAOP's 2006 Global Outsourcing 100 listing. Over 55 industry facing ‘Centers of Excellence‘. 928 clients - 95000+ employees. 54 development centers across globe. © 2008 Wipro Ltd - Confidential

A Leader In Business Process Outsourcing 291 Revenues (in USD MN) 95 148 178 350* Revenue 208 § 8. 5% of the IT Business Revenue 41 Centers 14 Global Delivery Centers 6 6 17* 8 § India, China, Philippines, Romania, Poland, US, Mexico, Brazil § 21, 578 Employees as on 31 December 2008 5 3 § 18, 000+ Seats Volume of Work 20, 278 15, 673 Employees 16, 087 17, 464 23, 000* § 61 Customers (As on 31 December 2008) § 500 + Transitions 9, 300 Business Mix 5, 000 51 Clients 18 23 24 33 63* 40 § § BFSI - 18% TSP - 22% Enterprise - 45% PES - 15% Geography Mix § US - 75% 2002 -03 2003 -04 2004 -05 2005 -06 2006 -07 2007 -08 © 2008 Wipro Ltd - Confidential 2008 -09 § Europe - 21% § ROW - 4%

WIPRO: Doing Business in Romania - WIPRO ROMANIA – Company Data: Incorporated at the end of 2006; first project started in March 2007. Current manpower: 206 employees, 98% in BPO. Current portfolio: 7 processes. Average employees age: 25. 4 Student population: 28% Portfolio of 16 languages. Work experience: 86% of the manpower has over 6 months prior work related experience. © 2008 Wipro Ltd - Confidential

The Bucharest Development Centre: Key Part of Our European Strategy § The centre in Romania is part of a strategic initiative to provide a flexible global delivery capability. § Romania will function as template and driver for expanding business operations towards Eastern European service market. § Our business objective is to enable delivery of near shore and multi-lingual services to our global customer base. § The location has proximity to future technology staff at the Polytechnic University of Bucharest. § The Bucharest Centre is fully operational with a capacity of 400 seats which can be expanded as per clients requirement. © 2008 Wipro Ltd - Confidential

Bucharest Site - Highlights § ISO 9001: 2000 & ISO 27000 certified facility. § Facility & Infrastructure with capacity of 400 seats which can be expanded on demand. § Already a full fledged operational centre. § Language capabilities : English, Hungarian, Polish, Italian, French, German, Spanish, Swedish, Portuguese, Dutch, Norwegian, Hebrew, Russian, Danish, Finnish, Greek. © 2008 Wipro Ltd - Confidential

HR POLICIES: SOURCE OF COMPETIVE ADVANTAGE When > Where >How 22 February 2021 ©

Key Challenges in the BPO Industry PEOPLE CHALLENGES: – Attracting and Retaining talent – Culture building - rapid growth coupled with attrition – Thinking outside the box and moving away from the traditional HR practices like: • Outsourcing hiring & training • Focusing more on strategy and less on routine activities which should be process driven and automated as far as possible • Focusing on needs of present workforce: – Performance Management – Reward & recognition – Career expectations – Employee development © 2008 Wipro Ltd - Confidential

Best in Class: Talent Management Practices Attract Motivate “Employer of Choice” Global brand & multi location presence ü Domain, Technology, client exposure ü Opportunity to work with the best minds - Inspirational Leaders ü Quality of Work life – Yo. Y Best Employer in India ü Enriching Career Model ü Talent Development ü Competitive Compensation Practices ü “Keeping Engaged” People centered HR Practices ü Celebrating Life at Wipro JOSH, Fit for Life ü Inspiring Communication (Lets Talk, Qtly Chairman Communication, CEO Address to people) ü Top Talent identification & Development ü Meet Your People Plan ü Pioneering Employee Advocacy Group ü © 2008 Wipro Ltd - Confidential Retain “Create a sense of belonging” Continuous Learning (Skills up gradation & certification) Education Programs (SEED) Growth opportunities Fair & Robust Performance Management System Wealth creation ( Deferred Bonus, RSU, ESOPs) Reward & Recognition Voice Of Wipro Long Service Awards

Best in Class: Staff Development • Continuous assessment of staff development needs through close cooperation with Operations Managers • Combining different roles for employees under various projects • Internal newsletter for enhancing training opportunities available at the corporate level & information flow • Capturing soft skills sessions: communication, negotiation, self assessment, emotional IQ etc. • Constantly looking for solutions to identify means to address employees’ areas to be improved • Encouraging proactive behavior and creativity: monthly awards for the promoter of best ideas designed to enhance quality of work aspects © 2008 Wipro Ltd - Confidential

WIPRO ROMANIA: 2009 DEVELOPMENT PLANS When > Where >How 22 February 2021 © 2008

Turning Crisis Challenges into Opportunities: - 60% increase of the current manpower, over 300 employees by the end of 2009. - Accelerated development of the IT business. - Plans of setting up and Excellence Center in Bucharest supporting Europe IT business. © 2008 Wipro Ltd - Confidential