Why Sytel 2014 Sytel Limited Version 3 5

Why Sytel? © 2014 Sytel Limited Version 3. 5

‘All in one’ suite… …or components © 2014 Sytel Limited Version 3. 5

The Market • • • Evolved over time Awkward, incomplete integration Custom connectors Many separate software releases Many separate support teams Many separate report systems Higher. . . • management overhead • time to implement • cost © 2014 Sytel Limited Version 3. 5

Sytel integrated solution Applications WFM CATI CRM Database © 2014 Sytel Limited • • • Sytel Developed over time Tight integration Single software release Single support team Single report system Lower. . . • management overhead • time to implement • cost Version 3. 5

Sytel for communications Corporate Voice Agent SMS Sytel services Email IVR Customer © 2014 Sytel Limited Version 3. 5 Hi… Chat

Sytel for applications Configuration management Database CRM ERP CATI 3 rd party services Sytel services Scripting Call Recording Reporting © 2014 Sytel Limited Version 3. 5

Markets Telemarketing Customer service Sytel services Collections Market research © 2014 Sytel Limited Version 3. 5

For contact center, enterprise, network provider, hosted provider © 2014 Sytel Limited Version 3. 5

Large, experienced development team © 2014 Sytel Limited Version 3. 5

We guide the regulators © 2014 Sytel Limited Version 3. 5

Very happy customers! © 2014 Sytel Limited Version 3. 5

Some Sytel Partners COMARCH © 2014 Sytel Limited Version 3. 5

Companies that use the Sytel dialer © 2014 Sytel Limited Version 3. 5

Highly distributed Data Apps People Anywhere! © 2014 Sytel Limited Version 3. 5

24/7/365 support © 2014 Sytel Limited Version 3. 5

Softdial Contact Center™ © 2014 Sytel Limited Version 3. 5

Media Queue Management Queues – local or global Database / social media / CRM Sytel Media Queues Inbound Outbound 1 Version 3. 5 Chat 1 2 © 2014 Sytel Limited Email 2 etc

Media Sessions Inbound Outbound Agents assigned according to skills Email Chat 1 1 2 2 3 3 4 4 3 5 etc © 2014 Sytel Limited 1 Version 3. 5 2 1 2 etc

Media Blending Inbound Outbound Automatically Inbound spike! re-assign agents Email Chat 1 1 2 2 3 3 4 4 5 5 6 etc Service level exceeded OK © 2014 Sytel Limited Version 3. 5 3 1 2 etc

Architecture © 2014 Sytel Limited Version 3. 5

Secure multi-tenancy Landlord Softdial services Tenants 4, 5 1 © 2014 Sytel Limited 2 Version 3. 5 3 etc

Secure web interfaces Secure HTTP (HTTPS) Softdial services Agent IT/ mgmt © 2014 Sytel Limited Version 3. 5

Media integration Plugins Email services POP 3 SMS gateways WSDL IM services XMPP Social network interfaces bespoke © 2014 Sytel Limited Sessions IMAP Version 3. 5 Workflow server ACD Softdial services