Who Visits QuickService Restaurants Discovering Hospitality and Tourism

Who Visits Quick-Service Restaurants? Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 1

Organization of Quick-Service Restaurants Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 2

Organization of Quick-Service Restaurants Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 3

Organization of Quick-Service Restaurants Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 4

Possible Career Progression in Quick-Service Restaurants Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 5

Sample Staffing Grid for a Quick-Service Restaurant Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 6

Labor Challenges in Quick-Service Restaurants • A primary labor market is young people who are not seeking a career in the industry. • The pace of operations and the emphasis on quality make staffing difficult. • There is a public perception about low pay. Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 7

Technology and Quick-Service Restaurants • Computerized reports • Use of computerized equipment • Use of POS systems to speed guest ordering, track cash, detail product usage, reduce training times, and provide information for staff scheduling and product ordering Discovering Hospitality and Tourism, 2 nd Ed. Ninemeier and Perdue © 2008 Pearson Education, Inc. Upper Saddle River, NJ 07458 O. H. 15. 8