When Im at work Solving problems Have you

When I’m at work: Solving problems

• Have you had a problem at work? • Do you wish you had handled it better? 2

• If you have a problem at work, it is a good idea to sort things out. • This is called problem solving. 3

Samantha’s story 4

What? What is the problem? 5

Who? Who is involved in the problem? 6

Why? Why is there a problem? 7

How? How can the problem be solved? 8

If you think you have a problem at work, there a number of ways to sort things out … • Talk to the person you are having a problem with. • Talk to your supervisor to help you sort out the problem. • Have a meeting with all the people who can help you sort out the problem. 9

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Why is it important to solve problems at work? • People can get cross. • Work does not get done. • People are unhappy at work. • Accidents can happen. • Contracts can be lost. • People leave work. 11

• A job that you would like to do has been given to someone else? • How would you feel if this happened to you? 12

• Someone tells you they do not want to work with you anymore. • How would you feel if this happened to you? 13

• Another worker tells you that you are doing your job wrong, when you know this is not true. • How would you feel if this happened to you? 14

• So, what will you do now if you have a problem at work? 15

Bruce’s story 16

Lily’s story 17

Some dos of problem solving • Do say what the problem is for you. • Do listen to what the problem is for the other person. • Do attack the problem, not the person. • Do look for solutions that suit you both. 18

Some don’ts of problem solving • Don’t call people mean names. • Don’t put people down. • Don’t be angry or aggressive. • Don’t stop listening. 19