What is the Clinical Systems Transformation project 1

What is the Clinical & Systems Transformation project? 1 A joint initiative of VCH, PHSA, and PHC

CST video: “If you could change one thing…” https: //www. youtube. com/watch? v=Ksh. Rg. QC 2 NCk 2 A joint initiative of VCH, PHSA, and PHC

Strategic Directions PHSA Key Directions 1. Improve quality outcomes and value for patients 2. Promoting healthier populations 3. Contributing to sustainable health care system 3 A joint initiative of VCH, PHSA, and PHC

CST at a Glance (infographic) 4 A joint initiative of VCH, PHSA, and PHC

5 A joint initiative of VCH, PHSA, and PHC

6 A joint initiative of VCH, PHSA, and PHC

Patient safety first Reduce errors and adverse events Right patient Right treatment Right transitions From timely access to information, to barcode scanning of medications, to better care planning, we're investing in a safer future. 7 A joint initiative of VCH, PHSA, and PHC

Best way, every day Improve quality and consistency of care Reduce variability in care pathways Reduce inconsistency in documentation Reduce uncertainty Patients expect and deserve to have the same experiences, wherever and whenever they need our services. We are designing safe, efficient care pathways that reflect the latest evidence and will reduce unnecessary variations in care across our facilities and healthcare organizations. We are supporting a culture of continuous learning and quality improvement. Our caregivers will make decisions based on reliable, consistent clinical information, and patients can have confidence they are being cared for the best way, every day. 8 A joint initiative of VCH, PHSA, and PHC

Face time, not chase time Improve the healthcare experience for patients and care teams More time to plan More time to care More time to assess When care teams have the information they need at their fingertips, it means more time for patients. Transitions across health care settings will be smoother; everyone will be on the same page. Care teams won’t have to ask the same questions over and over or repeat tests. Attention can be paid to the right things without impacting our productivity. Patients and families can be confident that care teams know their story, and can be informed partners in their care. Instead of chasing charts, care teams can focus on what’s important: the patient. 9 A joint initiative of VCH, PHSA, and PHC

Draw on data Make better information available to improve decision-making, research and proactive care Improve decision-making Improve access to clinical data Improve system performance Fuller, richer information will give us a clearer picture of how we’re doing and where we can improve. We can proactively manage patient populations based on aggregate data. Data from today will be used to anticipate the needs of at-risk populations today, and benefit the patients of tomorrow – across health disciplines and organizations. 10 A joint initiative of VCH, PHSA, and PHC

Strengthen our core Improve information system reliability and sustainability One login One system One record A healthy body needs a strong spine. Our healthcare system needs a strong technical backbone. Right now, we use over 200 systems and programs. Logging in, logging out, forgetting passwords: all this takes time away from patient care. Many of our outdated systems will be replaced with one clinical information system, which will connect with other key systems. This will improve the stability of the systems our clinicians are using, enable us to enhance their functionality, and reduce costs over the long term. It will make it easier to deliver quality care and improve the overall reliability and sustainability of the systems we count on. 11 A joint initiative of VCH, PHSA, and PHC

CST Drivers and Goals How we will measure our success The intention of this document is to provide a “definition of success” for the CST project. It outlines the key goals that, if achieved, will signify that the CST project has been successful. The framework is not intended to outline all possible intended outcomes of the project. There are other intended outcomes (clinical, system, and organizational) that are expected to emerge as the environment for achieving the key goals is created. These other outcomes will be detailed in the CST logic model, which will map how CST expects to achieve these goals. Drivers Patient safety first Best way, everyday Goals • Reduce medication-related adverse events • Reduce non-medication related adverse events • Improve delivery of evidence-based care Face time, not chase time • Reduce time to therapy • Reduce non-value added activities • Improve information sharing and participation with patients and families at transitions of care and care planning Draw on data • Inform health system management and quality improvement with better and more accessible data • Improve availability of high quality and readily accessible data for research • Enable proactive care for at-risk individuals and populations Strengthening our core • Improve reliability/stability of the technical environment • Reduce clinical information system maintenance costs For questions and comments , please contact: Beth Snow Program Evaluation Lead bsnow@cheos. ubc. ca Joyce Cheng Program Evaluation Business Analyst Joyce. Cheng@vch. ca February 25, 2016 12 A joint initiative of VCH, PHSA, and PHC

CST Governance Structure Project Board 13 Steering Committee Clinical Steering Committee Data Decision Group Core Clinical and Operational Advisory Team Working groups A joint initiative of VCH, PHSA, and PHC

Health Organization CST Leadership Michael Long CST Owen Haley CST Paul Brownrigg VCH Dr. Nick Foster PHSA Yoel Robens-Paradise PHC Oliver Grüter-Andrew, IMITS Glen Copping VCH Acting Chief Transformation Officer Project Director Executive Sponsor Chief Information Officer Chief Financial Officer Dr. Alain Gagnon, PHSA Dr. Eric Grafstein VCH/PHC Chief Medical Information Officer 14 Barb Lawrie VCH Elizabeth Stanger VCH Vicky Crompton PHSA Chief Clinical Information Executive Director CST Executive Director & Officer, VCH Coastal Community of Care Transformation Lead Grant Mc. Cullough PHC Acting Director, Clinical Transformation A joint initiative of VCH, PHSA, and PHC

CST Project Website – CSTProject. ca 15 A joint initiative of VCH, PHSA, and PHC