What is Communication Getting others to understand accept

What is Communication ? ? • Getting others to understand accept your ideas!!

Content: • 7% WORDS – Words are only labels and the listeners put their own interpretation on speakers words verbal and non verbal: • 38% PARALINGUISTIC – The way in which something is said - the accent, tone and voice modulation is important to the listener. • 55% BODY LANGUAGE – What a speaker looks like while delivering a message affects the listener’s understanding most.

To Comprehend; What makes a good communicator? Clarity Adequacy Integrity Timing Deepti Singh

Communication is a Series of Experiences of Hearing Smell Seeing Taste Touch

Communication Process Communication is the process of sending and receiving information among people… Feedback sender receiver SENDER Use of channel to transmit the message Noise Deepti Singh RECEIVER

Barriers to Communication • A barrier reduces or changes the quality of the message being transmitte Types 1. Physical 2. Psychological Poor health Sound / noise Unsuitable temperature Distractions Lack of Concentration Attitude and bias Lack of self discipline Low emotional state Prenotions

What can you see? !!

So……… HOW TO COMMUNICATE?

Effective Communication 1. Plan your communication • maintain clarity of purpose “why”, • maintain clarity of idea, “what”. 2. Choose the medium • language • style • semantics

Effective Communication 3. Remove barriers ……. build gateways - - DO’s seek first to understand then to be understood empathize with other people values, beliefs, needs & sentiments channel use a common language clarify ideas before communicating DON’Ts - remove all prejudices - overcome any distractions - reduce length of - communication

Effective Communication 4. • • • Active Listening (Imp of all ) Listen with an open mind Make an effort to understand Empathize ……. . reflect understanding Be aware of what is said and what is not said Don’t jump to conclusions……draw conclusions 5. Feedback • Check for accurate receipt of message • Check action/outcome in relation with the intent of the message. • Improve/alter message, if required.

The Art of Listening needs an • ability to concentrate • a genuine desire to understand the other persons point of view • sensitivity to needs, emotions and body language • humility - “I am not right alone, you might have a point and I respect you” • a belief that other people are important and worth listening to

The Art of Listening Poor Listeners • The fidget : “Why are you telling me ? ” • The aggressive listener : tries too hard and as a result scares people. • The pseudo - intellectual : hears only ideas and not the emotions behind them • The passive listener : : I agree with whatever you say” • The inaccurate listener : ”I can’t concentrate”

The Art of Listening How to be a good listener, • Ask questions • Reflect feelings • Let your body give reassuring messages. Nodding, arms apart, legs not crossed, erect forward posture. All these give non-verbal messages that you are listening. • Know your prejudices. You must discount from all those matters towards which you are biased or passionate. • Avoid making snap judgments • Avoid anger. It always gets the better of you.

Communication styles

Assertive Nonverbal Behavior Description Pushing hard without attacking; permits others to influence outcome; expressive and selfenhancing without intruding on others. Verbal Behavior Pattern Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding. Pattern Direct and unambiguous language; No attributions or evaluations of others’ behavior; Use of “I” statements and cooperative “we” statements.

Aggressive Nonverbal Behavior Description Taking advantage of others; Expressive and self-enhancing at others’ expense. Verbal Behavior Pattern Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions. Pattern Swear words and abusive language; Attributions and evaluations of others’ behavior; Sexist or racists terms; Explicit threats or putdowns.

Passive Nonverbal Behavior Description Encouraging others to take advantage of us; Inhibited; Self-denying. Pattern Little eye contact; Downward glances; Slumped postures; Constantly shifting weight; Wringing hands; Weak or whiny voice. Verbal Behavior Pattern Qualifiers (“maybe, ” “kind of” ); Fillers (“uh, ” “you know, ” “well”); Negaters (“it’s really not that important, ” “I’m not sure”).

Lets check our learning!!!