What Employees Need to Know about Teleworking Presented

What Employees Need to Know about Teleworking Presented by Alec Young, Masterson Personnel

Masterson Personnel Welcome & Introduction • Alec Young • Client Relations Manager, Masterson Personnel • CTA Education Committee • MWCCA member • 5 years contact center staffing experience • Temp-to-hire story – creative solutions • Masterson overview The Right People, Right Away! ®

Masterson Personnel Minnesota Trends • Population Growth • 20% increase in next 15 years • Traffic – Bottlenecks • Fuel Costs – Continue to rise • Technological Advances • Vo. IP, Cloud Computing, Security • Just-in-time solutions The Right People, Right Away! ®

Masterson Personnel Benefits of Teleworking Employers • Expands available talent pool • Improves morale • Reduces facilities costs • Reduces carbon footprint • Extends disaster recover plan • Reduces absenteeism • Reduces spread of contagious diseases Employees • Expands opportunities to remote locations • Saves money in fuel and auto maintenance • Reduces traffic congestion • Reduces energy consumption • Expands quality-of-life options • Offers new opportunities to disabled, retirees or stay-atparents ® The Right People, Right home Away!

Masterson Personnel Overview • • • Types of teleworking opportunities Telework agreement Presenting yourself for consideration Finding teleworking opportunities Future view Call to action The Right People, Right Away! ®

Masterson Personnel Types of Teleworking Opportunities • Ad-hoc telework • Frequent telework • Eligibility requirements • Telework only • Home-based office • Hoteling • Online call-center opportunities The Right People, Right Away! ®

Masterson Personnel Ad-hoc Telework • Primary office at business site • Occasional • Voluntary • Privilege • Traveling, sick kids, home appointments The Right People, Right Away! ®

Masterson Personnel Frequent Telework • • Primary office at business site Scheduled remote days Privilege Eligibility requirements • • • Attendance Performance Ability to meet deadlines Work independently Team Player The Right People, Right Away! ®

Masterson Personnel Full-Time Telework • Home-based office • Hoteling • Telework centers • Remote-office centers • Other shared facilities • Most non-customer-facing jobs • Online call-center opportunities The Right People, Right Away! ®

Masterson Personnel Telework Agreement • • Workspace Technology Schedule Reimbursement The Right People, Right Away! ®

Masterson Personnel Telework Agreement - Workspace • Equipment • Employee provided – standards? • Employer provided • Call handling • Inbound, outbound, phone type • Bandwidth • Security • Virtual – firewall, document security • Physical – locking door and desk drawer The Right People, Right Away! ®

Masterson Personnel Telework Agreement - Workspace • Safety • Workers Compensation applies, as remote office is considered an extension of business • Ergonomic standards – OSHA • www. osha. gov/SLTC/etools/computerworkstations/checklist. ht ml • Employer has right to visit your home office during working hours • Dependent care • Typically not a substitute for daycare® The Right People, Right Away!

Masterson Personnel Telework Agreement - Workspace • Dependent care • Typically not a substitute for daycare • Inclement weather / natural disasters • On-site employee dismissal does not necessarily apply • Liability insurance • Who holds liability insurance? The Right People, Right Away! ®

Masterson Personnel Telework Agreement • Schedule • Firm or flexible schedule • Results Only Work Environment (ROWE) • Reimbursement • • • Computer equipment Bandwidth Phone Office equipment Office supplies Mileage The Right People, Right Away! ®

Masterson Personnel Job Search – Presenting Yourself • Resume • • • Organized and easy to read Grammar Spelling Honest Stability • Communication skills • Phone demeanor • Enunciation • Email skills The Right People, Right Away! ®

Masterson Personnel Job Search – Presenting Yourself • Work habits • • • Self-discipline Independent Team player Flexible Results-oriented • Background checks are common • Criminal • Job History • Education The Right People, Right Away! ®

Masterson Personnel Finding Telework Opportunities • Work. Force Center • Minnesota Works • Online search options • Craig’s List, Indeed, Hot Jobs, etc. • www. 2 work-athome. com/telecommute. shtml • Established businesses • Teleworker certification – future The Right People, Right Away! ®

Masterson Personnel Finding Telework Opportunities • Work-from-home opportunities • Do your research • When to be cautious • • • No company name in ad Urgency based on scarcity Lavish compensation for little work “No experience necessary” “We’re a Christian company” Check www. whois. sc for domain info According to Christine Durst of Staffcentrix, as of 2008, there was a 48 -to-1 scam ratio among work-at-home job leads on the internet. The Right People, Right Away! ®

Masterson Personnel Future of Teleworking • • • Advances in technology Finding remote talents Just-in-time employment Teleworker Flex Pool Teleworker certification • • Skills-based testing Interview Background check Checklist – bandwidth, security, OSHA The Right People, Right Away! ®

Masterson Personnel Thank You! Any questions? The Right People, Right Away! ®