What does it take to teach Business English

What does it take to teach Business English? AVA GOODMAN BUSINESS COMMUNICATIONS INSTRUCTOR

AGENDA Ideal Business English Teacher Curriculum Communication Skills and Diversity Presentation Skills Meetings Team building Job and Education Interviews Cover letters and resumes Resources

THE IDEAL BUSINESS ENGLISH TEACHER Degree in Business Studies, Accounting, Economics, etc English Second Language certification Practical Business English teaching Degree that will enable you to teach in a specific area e. g. science, engineering Workshops and conferences on Business English Taught for corporations Know how to use Power. Point and research other PPT’s online Teach specific skills such as Presentations, Emailing, Customer Service, Cultural Awareness, how to write a cover letter, resume, Taught IELTS, TOEFL, BEC Business experience in the real world especially customer service Any business people you may have taught Enjoy reading business section of news, magazines

CURRICULUM FROM ELEMENTARY TO ADVANCED Presentations Meetings Negotiations / Conflict Resolution Telephone Skills Cross cultural Diversity in the workplace Business writing skills Job interviews / Job search Communicating in the workplace / Active Listening / Feedback

WEEKLY COURSE Effective Communication Non verbal Listening, Active Listening Phone messages Goal setting, career planning, Diversity in the Workplace / Values Electronic Media, and Email, Consumer Behaviour. Market Research – survey Presentation skills Letter writing, cover letters, introduce resumes, Job interviews Meetings role play and Team building game, Job interview Customer service

COMMUNICATION SKILLS Active Listening / paraphrasing Getting clarification Giving feedback, Expressing an opinion Asking open ended questions Sample handout from Conversation Strategies – Summarizing

SUMMARIZING SKILLS

DIVERSITY TRAINING http: //www. kwintessential. co. uk/resources/coun try-profiles. html Review a country on how they conduct business. Deliver a presentation on that country. Theory on diversity at: http: //www. zmk. unifreiburg. de/ss 2000/texts/gesteland(e). htm New Directions book on Cultural Shock reading

CANADIAN BUSINESS ETIQUETTE - GREETINGS Begin relationships in a reserved manner; once people get to know one another is becomes friendly and informal. Appreciate politeness and expect others to adhere to the proper protocol for any given situation. Shake hands with everyone at the meeting upon arrival and departure. Maintain eye contact while shaking hands. Business cards are exchanged after the initial introduction. Businesspeople are generally polite, easy-going and somewhat informal.

DIVERSITY QUESTIONS

PRESENTATIONS FROM SPEECH COMMUNICATION A. Practicing Introductions - I will start by introducing 3 fruit: pineapples, blueberries, and strawberries. The blueberries are from Quebec. The strawberries are from Ontario, and the pineapples are from B. C. (from Teach Business English page 190) 1. Impromptu Speech on a variety of topics A meaningful object description A fear speech opinion A review of a business article or news article as a summary 2. 3. 4. Review the informational essay style with an introduction, body, and conclusion as the basis of delivering a presentation. Go over visuals to add e. g. Power. Point, charts, pictures, demonstrations, objects, charts.

TOP CANADIAN BUSINESSES Choose a business from the top Canadian businesses Toronto Chamber of Commerce Canadian business leaders http: //www. theglobeandmail. com/report-onbusiness/rob-magazine/top-1000/ http: //www. canadianbusiness. com/article/23188 -top-canadian-picks-2011

PRESENTATION RUBRIC

MEETINGS Power. Point on Meetings [PPT] How to Run an Effective Meeting www. ieee. org/portal/cms_docs. . . /geo. . . /Effectiv e_Meetings. ppt A sample Robert’s Rules of order is acted out based on Conversation Strategies. This is part one of the meetings. Then in part two an actual meeting to discuss the group issues with each student choosing a role is performed. They are asked to evaluate what they brought to the team as a reflection writing exercise.

CONDUCT A FORMAL MEETING

MEETING CONTINUED

MEETING CONTINUED

MEETING CONTINUED

NASA GAME TEAM BUILDING Information on how teams develop – from forming, storming, norming, performing to adjourning. What goals and objectives do teams have? (PPT + How to team build) www. challenge. nm. org/te achers/Team_Building. p pt

NEGOTIATIONS TEACH BUSINES ENGLISH PAGE 223 Imagine an HR company making an adjustment in employees are expected to be judged on 10 qualities to receive an increase in salary. What are they and how can you make your case to HR that you deserve the pay raise instead of termination. Work in silence and come up with the 10 top qualities. Use terms such as: It seems to me there a number of ways we could I suggest we list the options first and then examine them in detail. How about. . . ? Do you think this is important as? So which of those two would you prioritize? I have doubts about that.

JOB SEARCH AND INTERVIEW Career Cruising – user: tdsb, password: south, and go through an assessment for possible occupations. Choose a job they would like to be interviewed for. Look up job boards and find a job ad to refer to in the interview as well as write a cover letter, and resume. A series of standard interview questions are handed. Pair up and practice at least 2 times their answers. Group students (no more than 2 on the panel) to ask the questions. Instructor writes the responses down. See attached list. A textbook on Job Hunting and Oral Communication can help with vocabulary.

QUESTIONS FOR A JOB / EDUCATION INTERVIEW 1. Tell me about yourself. (30 seconds to 1 minute) 2. How would a friend describe you? 3. Describe your strengths / and weaknesses? 4. What do you know about our university / college program? Why did you choose us? 5. What are your goals for next year / in 5 years? 6. How do you handle stress? 7. Describe a time when you were on a team. 8. Explain a presentation that you were proud of. 9. Do you have any questions for us?

JOB INTERVIEW READING

INTERVIEW RUBRIC

BUSINESS WRITING – COVER LETTERS Sample cover letters with 3 paragraphs are discussed. The job they are to apply to is researched on the National Occupation Classification for vocabulary. They can attempt to write the cover letter. PPT + how to write cover letters www. gactaern. org/. . . %20 Cover%20 Letters. . . /FS_10. 2_. . .

COVER LETTER RUBRIC

PERSONAL SKILLS / DESCRIPTIVE PARAGRAPH

RESUME VOCABULARY JOURNAL

RESOURCES Oral workplace communication: job talk by Cheesbro Technically Speaking – writing, reading, and listening: English at Work by Drolet Communicating in Business – Cambridge Professional by Sweeney Commerce 1 by Hobbs Intelligent Business course book Double Dealing by Schofield (2 levels) Essential Business Grammar Practice by Duckworth The Business Skills Series by Ann Laws: Writing, Meeting, Presentations, Negotiations Teach Business English How to Teach Business English by Evan Frendo 5 Minute Activities for Business by Everson,

SPECIALIZED TOPICS AND STAY CURRENT Speech Communications Business Language Practice Business Vocabulary in Use (3 levels) ESL Guide in American Business English – Barrons Perfect Phrases for ESL by Gast Head for Business (intermediate, upper-intermediate) by Naunton Difficult Customer DVD Academic Lecture series 1, 2 on Business lectures DO - Join Toronto Chamber of Commerce or a Business group Read Globe and Mail, - Report on Business and other Business magazines. Learn the language you are dealing with - e. g. Chinese for my visa students. Set up field trips to companies, job fairs.