What does it Provide Enhanced Positive Response EPR

What does it Provide? Enhanced Positive Response EPR § § Documentation Delivered to Excavator Stamped with Date & Time

Process Flow Standard Locate Response Notification of Excavation Locate Requests to Utili. Quest One Call Center Utili. Quest Locate Operation Locate Manifest Including Photos Enhanced Positive Response Excavator F e e d b a c k Excavator Receives: 1) Ticket Status 2) Copy of the One Call Ticket 3) Virtual Manifest™ 4) Photos 5) Facility Maps

Email Example

Link Example

Survey

Excavator Feedback 297 Ticket Copy 300 158 250 200 100 47 100 0 9 50 4 72 13 13 0 1 - provided no 2 - Not helpful 3 - Somewhat helpful 1 - provided no 2 - Not helpful help 3 - Somewhat helpful 4 - Helpful Electronic Documentation 300 250 130 200 56 150 65 100 20 100 22 30 18 50 50 0 1 - provided no 2 - Not helpful help 5 - Extremely helpful 281 Photographs 300 250 130 150 4 - Helpful 5 - Extremely helpful 278 0 271 150 50 Facility Maps 300 146 3 - Somewhat helpful 4 - Helpful 5 - Extremely helpful 1 - provided no 2 - Not helpful help 3 - Somewhat helpful 4 - Helpful 5 - Extremely helpful

350 Complete the job more efficiently Excavator Feedback 311 300 250 110 200 150 100 51 10 35 Make the job site safer 350 50 300 0 317 157 250 1 - Strongly Disagree 2 - Disagree 3 - Somewhat Agree 4 - Agree 5 - Strongly Agree 200 150 297 Prevented a damage 300 158 5 0 1 - Strongly Disagree 200 150 47 100 0 24 12 50 250 50 100 9 4 1 - provided no 2 - Not helpful 3 - Somewhat helpful 4 - Helpful 5 - Extremely helpful 2 - Disagree 3 - Somewhat Agree 4 - Agree 5 - Strongly Agree

Results Pilot Year Prior Year 67% Reduction