What comes to your mind o o o

What comes to your mind? o o o Michelangelo Artist? Genius? How about manager? Great Wall of China Egyptian pyramids 10/24/2020 資訊服務機構管理講義 2

Egyptian pyramids 10/24/2020 資訊服務機構管理講義 3

Michelangelo Sistine chapel(西克斯圖斯大教堂) 10/24/2020 資訊服務機構管理講義 4

Michelangelo running a medium- sized business o o o 13 people helped Michelangelo paint the Sistine Chapel ceiling About 20 helped carve the marble tombs in the Medici Chapel in Florence(麥迪西教堂 大理石墓) At least 200 men built the Laurentian Library in Florence 10/24/2020 資訊服務機構管理講義 10

Outline o Who Are Managers? What Is Management? What Do Managers Do? o What Is An Organization? o o 10/24/2020 資訊服務機構管理講義 48

Management Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals. 管理是指一種和他人及透過他人有效能以 及有效率地完成活動的程序 10/24/2020 資訊服務機構管理講義 51

Classifying Managers o First-line Managers n o Middle Managers n o Are at the lowest level of management and manage the work of non-managerial employees. Manage the work of first-line managers. Top Managers n Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. 10/24/2020 資訊服務機構管理講義 53

First-line Managers o o Responsible for directing the day-to-day activities of operative employees. Dept. chair would be a first-line manager 10/24/2020 資訊服務機構管理講義 54

Middle managers o o Manage other managers and possibly some operative employees. Responsible for translating the goals set by top management into specific details. 10/24/2020 資訊服務機構管理講義 55

Top manages o Responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members. 10/24/2020 資訊服務機構管理講義 56

What Is Management? o Managerial Concerns n Efficiency 效率 o “Doing things right” n n Getting the most output for the least inputs Effectiveness 效能 o “Doing the right things” n 10/24/2020 Attaining organizational goals 資訊服務機構管理講義 59

What are the management processes? o o o Plan, Organize, Command, Coordinate, and Control. – Henri Fayol 亨利‧費堯 Planning, Organizing, Staffing, Directing, and Controlling. – 1950 s Planning, Organizing, Leading, and Controlling. 10/24/2020 資訊服務機構管理講義 60

Functional Approach o o o Broad responsibility to deal with resources-- the people, capital, information and technology necessary to do the job -- and the process --the procedures and practices for getting the work done. Essentially, they organize and coordinate work activities to achieve goals. In order to do this work effectively, managers need to undertake the following related activities：planning organizing leading controlling 10/24/2020 資訊服務機構管理講義 62

Management Expectations o o o 1~3 Deliver agreed outputs to agreed deadlines Reach agreed quality standards Accept personal responsibility for the outputs and deadlines 10/24/2020 資訊服務機構管理講義 70

Management Expectations o o o 2~3 Try to improve systems and processes Be a loyal, effective and contributing team member Participate in meetings and discussions 10/24/2020 資訊服務機構管理講義 71

Management Expectations o o 3~3 Support management decisions once consultation and discussion are completed Share responsibility for personal development and training Assist other team members as required Bring concerns initially to their immediate supervisor 10/24/2020 資訊服務機構管理講義 72

Staff Expectations o o o 1~4 Guidance and leadership to the group Respect for the team and individuals A safe, healthy and “respecting” work environment 10/24/2020 資訊服務機構管理講義 73

Staff Expectations o o 2~4 Opportunities for group or individual input to decisions that affect them Creative and innovative solutions to problems Negotiated deadlines and priorities Adequate resources to undertake the task 10/24/2020 資訊服務機構管理講義 74

Staff Expectations o o o 3~4 Delegation of responsibility Adequate training and opportunities for career development Effective representation of the area to higher management and to outside organizations or peer groups 10/24/2020 資訊服務機構管理講義 75

Staff Expectations o o o 4~4 A good two－way information flow between upper management and the work group Fair and proper recruitment and promotion practices The ability and will to implement “hard” decisions. 10/24/2020 資訊服務機構管理講義 76

EXERGSE 1 o o o Liz heads the circulation desk in a busy public library－She has to ensure it runs smoothly and that it is properly staffed at all times. Including part-timers, there are fifteen staff who do this work. Some are casual and only work weekends, some work purely on the circulation desk and some work on the desk and do other duties such as shelve, answer reference enquiries etc. The head of the library mentioned to Liz the other day that she was concerned that not enough staff were rostered to fill the evening shift on the desk: this appeared to be an increasingly busy time, now that the nearby supermarket was open until late. She asked Liz to draw up a new roster that meant that two staff were on the desk at all times, but taking care not to increase costs or give people shifts longer than four hours. The main management functions are listed below. Under each heading describe what Liz must do to accomplish this task. Planning Organizing Leading Controlling 10/24/2020 資訊服務機構管理講義 77

EXERGSE 2 o In the situation described earlier, Liz must undertake a number of tasks to reorganize the circulation desk roster. Divide these tasks into the broad general skills groups discussed above. n n n Human skills Technical skills Conceptual skills 10/24/2020 資訊服務機構管理講義 78

Practice o Is your school instructor a manager? 10/24/2020 資訊服務機構管理講義 79

Answer o o Planning: define class goals, establishes the semester plan for achieving them, and develops lesson plans to integrate and coordinate these efforts. Organizing: not as much, as he/she is primary responsible for execution but may need to if he/she uses class participation. 10/24/2020 資訊服務機構管理講義 80

Answer o o Leading: should be relatively, motivate students, direct the activities of others, select the most effective communication channel, or resolve conflicts among members. Controlling: ah grading 10/24/2020 資訊服務機構管理講義 81

Case Study 1 [In a small group, consider the following case study as if you were the manager or supervisor. Use the discussion in this chapter as a guide, and brainstorm other ideas and options. You are expected to deliver a practical and workable solution that is in the best interests of the staff and the organization. ] 10/24/2020 資訊服務機構管理講義 82

Case Study 2 Sandy is employed by a contract cataloguing service, The Cataloguing Company, to undertake cataloging work in a government department library. Her work requires her to undertake original cataloging of materials not found on Kinetica. This is part of a retrospective cataloging project aimed at putting some very old materials onto the database. 10/24/2020 資訊服務機構管理講義 83

Case Study 3 Sandy is paid on a piece-rate basis, $10 for every item she fully catalogues, regardless of whether it is easy or complex. Sandy is not happy with this arrangement as this cataloging is very complex and time consuming, resulting in much lower wages for Sandy than for the permanent library staff, who are often engaged in less demanding work. 10/24/2020 資訊服務機構管理講義 84

Case Study 4 Sandy has discussed this with her employer but they are unable to change the arrangement at the moment due to the nature of the contract they have with the department. The flexibility of the arrangement—she can work any 30 hours per week she choose—suits her very well, and she is reluctant to leave, despite the low pay. She does, however, feel frustrated and irritated with the work and her employer. 10/24/2020 資訊服務機構管理講義 85

Case Study 5 o Consider how well management of The Cataloging Company have exercised their conceptual, human and technical skills in managing this contract. As Sandy, how would you ensure that, if another contract comes up for negotiation, you concerns are taken into account? 10/24/2020 資訊服務機構管理講義 86

o H. Koonz and C. O’Donnell, Principles of Management: An Analysis of Managerial Functions (New York: Mc. Graw-Hill, 1955) 10/24/2020 資訊服務機構管理講義 87