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CHINA BANK ONLINE CORPORATE Secure and convenient online banking Forgotten Access Credentials China Bank Corporate Mobile App | BACK TO HOME |

Access Credentials What is your query? What are the User Access Credentials? How to: v x. Retrieve Forgotten Corporate ID v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords Retrieving both Primary and v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

Access Credentials What is your query? What are the User Access Credentials? The following are User Access Credentials: 1. Corporate ID – ID assigned to the company 2. User ID – ID set by the user upon enrollment 3. Password – set by the user upon enrollment How to: v x. Retrieve Forgotten Corporate ID v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords Retrieving both Primary and v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

Access Credentials What is your query? What are the User Access Credentials? How to: v x. Retrieve Forgotten Corporate ID Request Corporate ID by contacting the following: • China Bank Branch of Account • Cash Management Services through: +632 885 5888 (press 1 then 0 to Customer Contact speak to a phone banker Center contactcenter@chinabank. ph CMS Client Services Unit cashmgt@chinabank. ph v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords Retrieving both Primary and v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

Access Credentials What is your query? 1. What are the User Access Credentials? How to: v x. Retrieve Forgotten Corporate ID v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords 2. Upon entering China Bank Online Corporate: a. Click “Forgotten Credentials? ” in the login page b. Click “Forgotten your User ID? ” c. Provide all information required Await for system generated email for User ID. Notes: a. Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on the forgotten User ID. b. System generated email will be sent to the User’s registered email address. Retrieving both Primary and v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

Access Credentials What is your query? 1. What are the User Access Credentials? How to: v x. Retrieve Forgotten Corporate ID v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords 2. Upon entering China Bank Online Corporate: a. Click “Forgotten Credentials? ” in the login page b. Click “Forgotten your Password? ” c. Provide all information required Await for system generated email for Password. Notes: a. Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on the forgotten Password. b. System generated email will be sent to the User’s registered email address. Retrieving both Primary and v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

Access Credentials What is your query? 1. What are the User Access Credentials? How to: v x. Retrieve Forgotten Corporate ID v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords 2. Upon entering China Bank Online Corporate: a. Click “Forgotten Credentials? ” in the login page b. Click “Forgotten your Password? ” c. Click “Both” and provide all information required Await for system generated email for Password. Notes: a. Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on the forgotten Password. b. System generated email will be sent to the User’s registered email address. Retrieving both Primary and v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

Access Credentials What is your query? 1. What are the User Access Credentials? How to: v x. Retrieve Forgotten Corporate ID 2. Notes: a. v x. Retrieve Forgotten User ID v Retrieve Primary or Secondary x. Passwords Retrieving both Primary and Upon entering China Bank Online Corporate: a. Click “Forgotten Credentials? ” in the login page b. Click “Request for Password Unlock? ” c. Provide all information required Await for system generated email for password unlock. Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on password unlock. b. System generated email will be sent to the User’s registered email address. v x. Secondary Passwords v x. Request for Password Unlock | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? What is a China Bank Corporate v XMobile App? What is the difference between the v XMobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? What is a China Bank Corporate v XMobile App? § China Bank Online Corporate Mobile App, is the mobile version of China Bank Online Corporate web version § User can view the balance of all its enrolled account and approve all pending transactions. What is the difference between the v XMobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? What is a China Bank Corporate v XMobile App? What is the difference between § Mobile OTP is an application that generates the required OTP to login and do transaction in China Bank Online Corporate web/browser version. § Mobile App is an online banking system design to run on a mobile device used to view account balance and approve transactions. v Xthe Mobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? NO, the User need not enter or generate OTP in order to use the Mobile App. What is a China Bank Corporate v XMobile App? What is the difference between the v XMobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? What is a China Bank Corporate v XMobile App? User can do the following: § View balance of all accounts enrolled. § View and approve all transactions initiated by the Maker at China Bank Online Corporate web/browser version. What is the difference between the v XMobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? NO separate enrollment is required for the Customer, its accounts and its Users. What is a China Bank Corporate v XMobile App? What is the difference between the v XMobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? YES, 1. Upon successful downloading of the Mobile App, the User will receive an e-mail containing a registration code. 2. He has to enter the code on his mobile device. 3. Once the correct code is entered, he can already start using the application. What is a China Bank Corporate v XMobile App? What is the difference between the v XMobile OTP and Mobile App? v Does the User need to enter or Xgenerate OTP to use the Mobile App? v What are the online banking xtransactions or services available in the Mobile App? Does the Mobile App require v xseparate enrollment? Does the User need to register in v xorder to use the Mobile App? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v Does the User have to nominate and use a different/separate XAccess Credentials for the Mobile App? v XWhere can the User download the Mobile App? Will the bank charge a fee for v XMobile App? v x. Does the Mobile App require internet connection? Can the User use the Mobile App v xoutside of the Philippines? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v Does the User have to nominate and use a different/separate XAccess Credentials for the Mobile App? NO, the User can use the same set of credentials he is using to access the China Bank Online Corporate web/browser version. v XWhere can the User download the Mobile App? Will the bank charge a fee for v XMobile App? v x. Does the Mobile App require internet connection? Can the User use the Mobile App v xoutside of the Philippines? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v The Mobile App is available in Google Play (for Android) and in App Store (for i. OS). Does the User have to nominate and use a different/separate XAccess Credentials for the Mobile App? v XWhere can the User download the Mobile App? Will the bank charge a fee for v XMobile App? v x. Does the Mobile App require internet connection? Can the User use the Mobile App v xoutside of the Philippines? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v NO, the Mobile App is FREE. Does the User have to nominate and use a different/separate XAccess Credentials for the Mobile App? v XWhere can the User download the Mobile App? Will the bank charge a fee for v XMobile App? v x. Does the Mobile App require internet connection? Can the User use the Mobile App v xoutside of the Philippines? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v YES, the Mobile App requires internet connection. Does the User have to nominate and use a different/separate XAccess Credentials for the Mobile App? v XWhere can the User download the Mobile App? Will the bank charge a fee for v XMobile App? v x. Does the Mobile App require internet connection? Can the User use the Mobile App v xoutside of the Philippines? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v YES, the User can use the Mobile App outside of the Philippines. Does the User have to nominate and use a different/separate XAccess Credentials for the Mobile App? v XWhere can the User download the Mobile App? Will the bank charge a fee for v XMobile App? v x. Does the Mobile App require internet connection? Can the User use the Mobile App v xoutside of the Philippines? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v What is the minimum system Xrequirement of Mobile App to work? Will the Mobile App work on v Xtablets? v v Can the User download and use xthe Mobile App in several devices? How will the User know if the x. Mobile Application he downloaded is the official version? v x. Does the User need to uninstall the Mobile App to get a new version? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v The Mobile App only works on Android and i. OS mobile devices. What is the minimum system Xrequirement of Mobile App to work? Will the Mobile App work on v Xtablets? v v Can the User download and use xthe Mobile App in several devices? How will the User know if the x. Mobile Application he downloaded is the official version? v x. Does the User need to uninstall the Mobile App to get a new version? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v YES, the Mobile App works on Android and i. OS tablets. What is the minimum system Xrequirement of Mobile App to work? Will the Mobile App work on v Xtablets? v v Can the User download and use xthe Mobile App in several devices? How will the User know if the x. Mobile Application he downloaded is the official version? v x. Does the User need to uninstall the Mobile App to get a new version? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v YES, the User can download and use the Mobile App in several devices. What is the minimum system Xrequirement of Mobile App to work? Will the Mobile App work on v Xtablets? v Can the User download and use xthe Mobile App in several devices? v How will the User know if the x. Mobile Application he downloaded is the official version? v x. Does the User need to uninstall the Mobile App to get a new version? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v What is the minimum system Xrequirement of Mobile App to work? § The legitimate and official copy of the application is only available in Google Play and App Store. § User must refrain from downloading an application from different sites. Will the Mobile App work on v Xtablets? v v Can the User download and use xthe Mobile App in several devices? How will the User know if the x. Mobile Application he downloaded is the official version? v x. Does the User need to uninstall the Mobile App to get a new version? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

CBC Corporate Mobile App What is your query? v What is the minimum system Xrequirement of Mobile App to work? § NO, the User need not uninstall the version he has previously downloaded and is using in order to get a new version. § Just like any other mobile application, the User will be prompted to update the application once there is a new version available. Will the Mobile App work on v Xtablets? v v Can the User download and use xthe Mobile App in several devices? How will the User know if the x. Mobile Application he downloaded is the official version? v x. Does the User need to uninstall the Mobile App to get a new version? PAGE | | 1 2 3 | BACK TO CHINA BANK ONLINE |

ONE-TIME-PASSWORD (OTP) One-Time Password (General Query) SMS OTP Mobile OTP App | BACK TO HOME |

One-Time. Password What is your query? v x. What is a One-Time Password (OTP)? v x. Why is there a need for OTP? v x. How and When will the User receive the OTP? v x. Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

One-Time. Password What is your query? v x. What is a One-Time Password (OTP)? The China Bank Online Corporate adopts a two factor authentication before granting access to the User. 1. Use of characters that the User knows, i. e. Corporate ID, User ID, Passwords 2. Use of something that the User has, i. e. OTP v x. Why is there a need for OTP? § A One-Time Password or OTP is a unique 6 digit code that will be required from the User in order to access the China Bank Online Corporate and do online banking transactions. v x. How and When will the User receive the OTP? § The OTP is system generated, unique per use and is sent to the user’s mobile phone via SMS or generated through the Mobile OTP App. v x. Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

One-Time. Password What is your query? § All BSP-Supervised Financial Institution (BSFI) have been required by BSP to adopt a minimum of two factor authentication to validate and verify the identity and authorization of the customers for online transactions. § Provides an additional layer of security to company and users § Globally accepted process for Financial Institutions v x. What is a One-Time Password (OTP)? v x. Why is there a need for OTP? v x. How and When will the User receive the OTP? v x. Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

One-Time. Password What is your query? Two options to generate and receive the OTP: v x. What is a One-Time Password 1. OTP via SMS. After entering the valid/correct credentials and clicking “Sign In” button, the system will automatically generate and OTP and send it to the User’s registered mobile number using SMS. (Click for more details) v x. Why is there a need for OTP? 2. OTP via Mobile OTP App. The User will generate his own OTP using the Bank’s Mobile OTP App. (Click for more details) (OTP)? v x. How and When will the User receive the OTP? v x. Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

One-Time. Password What is your query? OTP Generation via Mobile App and sending via SMS is FREE. v x. What is a One-Time Password (OTP)? v x. Why is there a need for OTP? v x. How and When will the User receive the OTP? v x. Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

SMS One-Time -Password What is your query? Does the User need to register his v Mobile Phone to receive the SMS OTP? x Can the User register more than one v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an international v mobile number? x v What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? Does the User need to register his v Mobile Phone to receive the SMS x No, the User has to register his mobile number, but not the mobile phone. This is to ensure that the User can still receive the SMS OTP even if he decides to change his mobile phone. OTP? Can the User register more than one v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an international v mobile number? x v Note: a. Registration of the mobile number is performed at the time of enrollment. b. The mobile number that will be registered in the system is the number that the User has indicated on the China Bank Online Corporate – Enrollment and Maintenance Form. What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? NO, only one mobile number is allowed. Does the User need to register his v Mobile Phone to receive the SMS OTP? x Can the User register more than one v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an international v mobile number? x v What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? Does the User need to register his v Mobile Phone to receive the SMS OTP? x 1. User has to accomplish China Bank Online Corporate – Maintenance Sheet duly signed by its authorized signatory(ies) of the company. 2. Submit it China Bank Branch of Account Can the User register more than one v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an international v mobile number? x v What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? Does the User need to register his v Mobile Phone to receive the SMS OTP? x § NO, we do not allow registration of international mobile number. § To access China Bank Online Corporate outside the Philippines, the User can use the Mobile OTP App (Click for more details) to generate OTP. Can the User register more than one v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an v international mobile number? x v What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? Does the User need to register his v Mobile Phone to receive the SMS OTP? x Can the User register more than one To trigger the system to generate and send a new SMS OTP to the registered mobile number: 1. Close the browser 2. Reopen the page and login again by entering access credentials. v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an international v mobile number? x v What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? The SMS OTP is valid for five (5) minutes from the time it was generated by the system. Does the User need to register his v Mobile Phone to receive the SMS OTP? x Can the User register more than one v (1) mobile number? x What if the User changes his v mobile number? x Can the User register an international v mobile number? x v What will the User do if he did not x receive the SMS OTP? v How long is the SMS OTP valid? x PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? What happens if the User did not enter v the SMS OTP right away? x v What will the User do if he receives SMS OTP even if he did not attempt to x login? v Is there a minimum system requirement for a mobile phone to x receive the SMS OTP? v Will the User receive the SMS OTP in his local mobile number even if he is x outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? The SMS OTP will expire within 5 minutes and the User has to: v What happens if the User did not x enter the SMS OTP right away? 1. Close the browser 2. Reopen the page/revisit the site and login again by entering his access credentials. v What will the User do if he receives SMS OTP even if he did not attempt to x login? This will trigger the system to generate and send a new SMS OTP to the registered mobile number. v Is there a minimum system requirement for a mobile phone to x receive the SMS OTP? v Will the User receive the SMS OTP in his local mobile number even if he is x outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? What happens if the User did not enter v the SMS OTP right away? x v What will the User do if he receives SMS OTP even if he did not attempt x to login? v Is there a minimum system requirement for a mobile phone to x receive the SMS OTP? v Will the User receive the SMS OTP in his local mobile number even if he is x outside the Philippines? PAGE | | | 1 2 The User has to call Customer Contact Center or Cash Management Client Servicing Unit to report the incident. Customer Contact Center +632 885 5888 (press 1 then 0 to speak to a phone banker) contactcenter@chinabank. ph CMS Client Services cashmgt@chinabank. ph Unit | BACK TO OTP |

SMS One-Time -Password What is your query? The mobile phone must be capable of receiving SMS. What happens if the User did not enter v the SMS OTP right away? x v What will the User do if he receives SMS OTP even if he did not attempt to x login? v Is there a minimum system requirement for a mobile phone to x receive the SMS OTP? v Will the User receive the SMS OTP in his local mobile number even if he is x outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

SMS One-Time -Password What is your query? What happens if the User did not enter v the SMS OTP right away? x v What will the User do if he receives SMS OTP even if he did not attempt to x login? v Is there a minimum system requirement for a mobile phone to x receive the SMS OTP? v Will the User receive the SMS OTP in his local mobile number even if he is x outside the Philippines? PAGE | | | 1 2 § § NO, the User will not be able to receive the SMS OTP. To access China Bank Online Corporate outside the Philippines, the User can use the Mobile OTP App (Click for more details) to generate OTP. | BACK TO OTP |

Mobile One. Time-Password App What is your query? v What is a Mobile OTP App? x How to download and activate the v xmobile OTP app? v x. How to generate OTP via Mobile OTP App? v Can the User use both SMS and Mobile x OTP? v How can the User switch from SMS x OTP to Mobile OTP? v Will the user still receive SMS OTP even if he has already switched to x Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v What is a Mobile OTP App? x § Mobile OTP App is a system that generates the OTP using a mobile device. § Instead of receiving the OTP via SMS, the User will generate the OTP through his mobile device without the need for an internet connection or mobile network. How to download and activate the v xmobile OTP app? v x. How to generate OTP via Mobile OTP App? v Can the User use both SMS and Mobile x OTP? v How can the User switch from SMS x OTP to Mobile OTP? v Will the user still receive SMS OTP even if he has already switched to x Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 1. Download and install the China Bank OTP application in your mobile phone. The Mobile OTP Application is available in Google Play (for Android) and in App Store (for i. OS). | NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 2. Once installed, open the mobile app. This screen will appear when using the application for the first time. Just click the OK button. <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 3. You will be redirected to this screen. Click UDID Info button. The system will automatically provide a unique 20 -digit UDID. Please take note of this as you will use this once you logged-in your BOB account and to activate Mobile OTP. <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 4. Log in your BOB account. Enter your Corporate ID, User ID and Password. Then, Click “Click here to activate Mobile OTP” <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 5. You will be redirected to this screen. Activating Password: Enter a 4 – 16 digits Password. Note that this will be the same Activation Password that you will enter on your device. (Example: 1234) CHINA BANK MOBILE OTP UDID: The 20 digit UDID generated on your mobile app <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 6. Click SUBMIT then tap OK button <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 7. A 25 -digit activation code will be generated. Enter this code on your mobile device. <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 8. Open your Mobile OTP app then click Generate OTP button. You will be prompted to enter the Activation Password and Activation Code. Activation Password: the password you nominated on your own (refer to step #5) Activation Code: 25 -digit activation code (refer to step #6) <<PREVIOUS NEXT>> | BACK TO MOBILE OTP |

Mobile One-Time. Password App HOW TO DOWNLOAD AND ACTIVATE THE MOBILE OTP APP? 9. Click SUBMIT button. If the activation is successful, you will be prompted this message – “Your mobile OTP token has been successfully activated. ” 10. You may now use the Mobile OTP application in generating 6 -digit OTP. <<PREVIOUS | BACK TO MOBILE OTP |

Mobile One. Time-Password App What is your query? v What is a Mobile OTP App? x How to download and activate the v xmobile OTP app? 1. When you log-in to your China Bank Online Corporate account, you are prompted to enter the OTP. 2. Open your Mobile OTP app device and tap the Generate OTP button. 3. Enter the generated 6 -digit number to the OTP field in China Bank Online Corporate Please be reminded that OTP is valid for 60 seconds only. v x. How to generate OTP via Mobile OTP App? v Can the User use both SMS and Mobile x OTP? v How can the User switch from SMS x OTP to Mobile OTP? v Will the user still receive SMS OTP even if he has already switched to x Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? § NO, the User has to choose which of the two OTP generator he wants to use. § SMS OTP is the default OTP generator for all Users. v What is a Mobile OTP App? x How to download and activate the v xmobile OTP app? v x. How to generate OTP via Mobile OTP App? v Can the User use both SMS and x Mobile OTP? v How can the User switch from SMS x OTP to Mobile OTP? v Will the user still receive SMS OTP even if he has already switched to x Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? 1. The User has to fill out the necessary One-Time Password Maintenance Form 2. Submit it to the China Bank Branch of Account. v What is a Mobile OTP App? x How to download and activate the v xmobile OTP app? v x. How to generate OTP via Mobile OTP App? v Can the User use both SMS and Mobile x OTP? v How can the User switch from x SMS OTP to Mobile OTP? v Will the user still receive SMS OTP even if he has already switched to x Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v What is a Mobile OTP App? x No, once his request is successfully processed and he was able to successfully download and activate the Mobile OTP App, the User will no longer receive SMS OTP. How to download and activate the v xmobile OTP app? v x. How to generate OTP via Mobile OTP App? v Can the User use both SMS and Mobile x OTP? v How can the User switch from SMS x OTP to Mobile OTP? v Will the user still receive SMS OTP even if he has already switched to x Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v What will the User do once the request xto switch has been processed by CMSD? v Can the User immediately use the x Mobile OTP App upon downloading? v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? v Will the Mobile OTP work on tablets? x v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v 1. Download the Mobile OTP Application 2. Follow the instruction written on the screen. What will the User do once the xrequest to switch has been processed by CMSD? v Can the User immediately use the x Mobile OTP App upon downloading? v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? v Will the Mobile OTP work on tablets? x v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v What will the User do once the request xto switch has been processed by CMSD? NO, the mobile phone has to be registered and activated before he can use the Mobile OTP Application. v Can the User immediately use the x Mobile OTP App upon downloading? v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? v Will the Mobile OTP work on tablets? x v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v What will the User do once the request xto switch has been processed by CMSD? v Can the User immediately use the x Mobile OTP App upon downloading? v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? Entering incorrect OTP for five (5) consecutive times will block the OTP license assigned to the User. § To unblock the OTP, the User has to call Customer Contact Center or CMSD Client Servicing Unit and request for unblocking. § Once unblocked, the User can immediately receive or generate the OTP. Customer Contact Center +632 885 5888 (press 1 then 0 to speak to a phone banker) contactcenter@chinabank. ph CMS Client Services cashmgt@chinabank. ph Unit v Will the Mobile OTP work on tablets? x v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v Mobile OTP will run in any Android or i. OS Smart Phones. What will the User do once the request xto switch has been processed by CMSD? v Can the User immediately use the x Mobile OTP App upon downloading? v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? v Will the Mobile OTP work on tablets? x v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v Yes, the Mobile OTP Application will work on Android and i. OS tablets. What will the User do once the request xto switch has been processed by CMSD? v Can the User immediately use the x Mobile OTP App upon downloading? v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? v Will the Mobile OTP work on x tablets? v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? v NO, internet connection is not needed to use and generate OTP using the Mobile OTP App. What will the User do once the request xto switch has been processed by CMSD? Can the User immediately use the v Mobile OTP App upon downloading? x v What happens if the User erroneously x entered the wrong OTP? v What is the minimum system x requirement for Mobile OTP to work? v Will the Mobile OTP work on tablets? x v Does the User need internet x connection in using the Mobile OTP? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? What if the User changed his mobile v device? x v Does the User have to uninstall the Mobile OTP App from his old device in x order to use the app on his new device? v What is the maximum number of x mobile device per User? Will the Bank charge the User for using v Mobile OTP in multiple devices? x v How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? What if the User changed his mobile v device? x v 1. The User has to download the Mobile OTP App 2. Follow the same procedure in registering the device and activating the application on his device. (Click to see steps) Does the User have to uninstall the Mobile OTP App from his old device in x order to use the app on his new device? v What is the maximum number of x mobile device per User? Will the Bank charge the User for using v Mobile OTP in multiple devices? x v How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? What if the User changed his mobile NO, the User need not uninstall the Mobile OTP Application from his old device. The Mobile OTP Application will run on both devices. v device? x v Does the User have to uninstall the Mobile OTP App from his old device x in order to use the app on his new device? v What is the maximum number of x mobile device per User? Will the Bank charge the User for using v Mobile OTP in multiple devices? x v How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? Two (2) is the maximum number of devices per User. What if the User changed his mobile v device? x v Does the User have to uninstall the Mobile OTP App from his old device in x order to use the app on his new device? v What is the maximum number of x mobile device per User? Will the Bank charge the User for using v Mobile OTP in multiple devices? x v How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? What if the User changed his mobile NO, the User will not be charged with any subscription or license fee for using the Mobile OTP in multiple devices. v device? x v Does the User have to uninstall the Mobile OTP App from his old device in x order to use the app on his new device? v What is the maximum number of x mobile device per User? Will the Bank charge the User for v using Mobile OTP in multiple x v devices? How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? What if the User changed his mobile v device? x v The legitimate and official copy of the application is only available in Google Play and App Store. User must refrain from downloading an application from different sites. Does the User have to uninstall the Mobile OTP App from his old device in x order to use the app on his new device? v What is the maximum number of x mobile device per User? Will the Bank charge the User for using v Mobile OTP in multiple devices? x v How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

Mobile One. Time-Password App What is your query? What if the User changed his mobile v device? x v Does the User have to uninstall the Mobile OTP App from his old device in x order to use the app on his new device? 1. NO, the User need not uninstall the version he has previously downloaded and is using in order to get a new version. 2. The User will be prompted to update the application once there is a new version available. v What is the maximum number of x mobile device per User? Will the Bank charge the User for the v using Mobile OTP in multiple devices? x v How will the User know if the Mobile OTP App he downloaded is the x legitimate? v Does the User need to uninstall the x Mobile OTP to get a new version? PAGE | | 1 2 3 | BACK TO OTP |

GOVERNMENT PAYMENT & COLLECTIONS A better way to settle government obligations Soon | BACK TO HOME |

File and remit contributions and/or payments to government agencies electronically. Soon | BACK TO GOV’T PAYMENTS |

Government Payment and Collections How can we help you? v x. Where to file SSS contributions? v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? v x. Where to file SSS contributions? § Contributions are filed via the SSS website (My. SSS) § Payment Reference Number (PRN) must be inputted in SSS e. Gov v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? Loan payments are filed via SSS e. GOV v x. Where to file SSS contributions? v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? v x. Where to file SSS contributions? v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? 1. Login to My. SSS account 2. Click “Payment Reference Number (PRN)” 3. Review and edit e-CL (Electronic Collection List) 4. Generate Payment Reference Number (PRN) Note/s: a. Encode PRN in e. GOV when paying SSS contributions b. View SSS contributions instantly after payment v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? v x. Where to file SSS contributions? § Payments cannot be reversed. § Employers must directly coordinate with their corresponding SSS Branch. v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? v x. Where to file SSS contributions? v x. Where to file SSS loan payments? Employers can directly coordinate through: a. Corresponding SSS Branch b. SSS PRN Customer Hotline at 9206446 to 55. v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? § No effect on enrolment and activation on access of SSS and previously set users and user profiles. § Reactivation is not required as China Bank will automatically be included in the list of SSS agencies. v x. Where to file SSS contributions? v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation x to employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? 1. Corporate Administrator is required to set-up SSS in e. Gov, including users and user profiles. 2. Payments can be processed immediately after set-up. No approval from SSS is required. v x. Where to file SSS contributions? v x. Where to file SSS loan payments? v x. How can employers get respective Payment Reference Numbers (PRN)? v x. Can payments be reversed? v Where can employers relay PRN or payment xconcerns to? (e. g. un-posted or mis-posted, over or under payment, etc. ) v What are the effects of the SSS deactivation to x employers enrolled in e. GOV prior to February 1, 2018? v x. What are the effects of the SSS deactivation to employers enrolled in e. GOV February 1, 2018 onwards? | BACK TO e. GOV |

Government Payment and Collections How can we help you? v Reset Password x v Change Security Q & A x v Change Registered Email Address x v Unlock PIN (same PIN) x v Request New PIN x v Add / Delete Users x v Change Role of Users x v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x | BACK TO GOV’T PAYMENTS |

Government Payment and Collections How can we help you? v Reset Password x v Change Security Q & A x v Change Registered Email Address x v Unlock PIN (same PIN) x v Request New PIN x v Add / Delete Users x v Change Role of Users x 1. Call Customer Contact Center or email respective unit/s stating request to change Security Question & Answer and provide the following details: A. Company TIN B. Company Name C. User Name (cbc_____) 2. A system generated password will be sent to the user’s registered email address. Default Q & A is: Q: bank A: chinabank Contact center/s for respective areas: Area Luzon v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x Visayas Mindana o Contact Details +632 885 5888 (press 1 then 0 to speak to Customer Contact a phone banker Center contactcenter@chinabank. ph CMS Client cashmgt@chinabank. ph Services Unit +632 885 5888 (press 1 then 0 to speak to Customer Contact a phone banker Center contactcenter@chinabank. ph Ms. Maria Verna mvdzamora@chinabank. ph D. Zamora vamigallen@chinabank. ph +632 885 5888 (press 1 then 0 to speak to Customer Contact a phone banker Center contactcenter@chinabank. ph Mr. John Carlo D. jcdbacong@chinabank. ph Bacong | BACK TO GOV’T PAYMENTS |

Government Payment and Collections 1. How can we help you? Call Customer Contact Center or email respective unit/s stating request to change Security Question & Answer and provide the following details: A. Company TIN v Reset Password x B. Company Name v Change Security Q & A x C. User Name (cbc_____) v Change Registered Email Address x 2. A system generated password will be sent to the user’s registered email address v Unlock PIN (same PIN) x v Request New PIN x v Add / Delete Users x v Change Role of Users x Contact center/s for respective areas: Area Luzon v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x Visayas Mindana o Contact Details +632 885 5888 (press 1 then 0 to speak to Customer Contact a phone banker Center contactcenter@chinabank. ph CMS Client cashmgt@chinabank. ph Services Unit +632 885 5888 (press 1 then 0 to speak to Customer Contact a phone banker Center contactcenter@chinabank. ph Ms. Maria Verna mvdzamora@chinabank. ph D. Zamora vamigallen@chinabank. ph +632 885 5888 (press 1 then 0 to speak to Customer Contact a phone banker Center contactcenter@chinabank. ph Mr. John Carlo D. jcdbacong@chinabank. ph Bacong | BACK TO GOV’T PAYMENTS |

Government Payment and Collections CHANGE REGISTERED EMAIL ADDRESS 1. Fill out the following portions in the e. FPS Maintenance Form: A. Company / Business Information 2. B. Change Email” portion under “Others” Submit to China Bank Branch of Account Notes: a) Request takes 3 banking days to process b) For updates, call Customer Contact Center at 885 -5888 or email cashmgt_cru@chinabank. ph / cashmgt@chinabank. ph stating request for update with attached scanned copy of signed e. FPS Maintenance Form | BACK TO e. FPS |

Government Payment and Collections How can we help you? v Reset Password x v Change Security Q & A x v Change Registered Email Address x v Unlock PIN (same PIN) x v Request New PIN x 1. Call China Bank Branch of Account stating request and provide the following details: A. Name of Approver B. Corporate Access Number (CAN) Notes: a) b) Request takes 1 banking day to process For updates, contact your China Bank Branch of Account v Add / Delete Users x v Change Role of Users x v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x | BACK TO GOV’T PAYMENTS |

Government Payment and Collections NEW PIN REQUEST 1. 2. Fill out the following portions in the e. FPS Maintenance Form: A. Company / Business Information B. “New PIN” portion under “Others” Submit to China Bank Branch of Account Notes: a) b) Request takes 3 -5 banking days to process For updates, contact your China Bank Branch of Account | BACK TO e. FPS |

Government Payment and Collections ADD / DELETE USERS 1. Fill out the following portions in the e. FPS Maintenance Form: A. Company / Business Information 2. B. “Corp. User Add/ Delete” in “For e. FPS Only” portion under “Others” Submit to China Bank Branch of Account Notes: a) Request takes 3 -5 banking days to process b) For updates, call Customer Contact Center at 885 -5888 or email cashmgt_cru@chinabank. ph / cashmgt@chinabank. ph stating request for update with attached scanned copy of signed e. FPS Maintenance Form | BACK TO e. FPS |

Government Payment and Collections CHANGE ROLE OF USERS 1. Fill out the following portions in the e. FPS Maintenance Form: A. Company / Business Information B. “Change Role” portion under “Others” 2. Submit to China Bank Branch of Account Notes: a) Request takes 3 -5 banking days to process b) For updates, call Customer Contact Center at 885 -5888 or email cashmgt_cru@chinabank. ph / cashmgt@chinabank. ph stating request for update with attached scanned copy of signed e. FPS Maintenance | BACK TO e. FPS |

Government Payment and Collections ADD OR DELETE PRIMARY ACCOUNT 1. Fill out the following portions in the e. FPS Maintenance Form: a. Company / Business Information b. Primary Account: Add / Drop 2. Submit to China Bank Branch of Account Notes: a. Request takes 3 -5 banking days to process b. For updates, call Customer Contact Center at 885 -5888 or email cashmgt_cru@chinabank. ph / cashmgt@chinabank. ph stating request for update with attached scanned copy of signed e. FPS Maintenance | BACK TO e. FPS |

Government Payment and Collections CANCELLING PENDING TRANSACTIONS 1. Login as Final Authorizer 2. Click “Tax Payment Authorization ” 3. Select Pending Transaction to be cancelled | NEXT>> | BACK TO e. FPS |

Government Payment and Collections CANCELLING PENDING TRANSACTIONS 4. Tick “I Agree” 5. Click “Cancel” <<PREVIOUS| NEXT>> | BACK TO e. FPS |

Government Payment and Collections CANCELLING PENDING TRANSACTIONS 6. Input Remarks 7. Click “OK” <<PREVIOUS | | BACK TO e. FPS |

Government Payment and Collections VIEW RECEIPTS 1. Login as Maker or Final Authorizer | NEXT>> | BACK TO e. FPS |

Government Payment and Collections VIEW RECEIPTS 2. Click “Tax Payment Status Inquiry” <<PREVIOUS| NEXT>> | BACK TO e. FPS |

Government Payment and Collections VIEW RECEIPTS 3. Click Book Icon under “History” column <<PREVIOUS| NEXT>> | BACK TO e. FPS |

Government Payment and Collections VIEW RECEIPTS 4. Select “Approved” transaction status 5. Click “View Receipt” <<PREVIOUS| NEXT>> | BACK TO e. FPS |

Government Payment and Collections VIEW RECEIPTS 6. Click “Print” <<PREVIOUS | | BACK TO e. FPS |

Government Payment and Collections How can we help you? v Reset Password x v Change Security Q & A x v Change Registered Email Address x v Unlock PIN (same PIN) x v Request New PIN x v Add / Delete Users x v Change Role of Users x v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x 1. Prepare a letter of request for payment reversal Notes: a. Request applies to payments that were approved and reported on the same day. b. Letter must be signed by company’s signatories c. Copy of receipts as proof of payment must be attached to the letter d. Cut-off time: 3 pm Submit to following: Contact Person Mr. Enrico Azarcon Mr. James Alday Ms. Rachel Joy Fernandez Contact Details elazarcon@chinabank. ph 230 -6959 jtalday@chinabank. ph 2306959 cashmgt_recon@chinabank. ph 230 -6656 v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x | BACK TO GOV’T PAYMENTS |

Government Payment and Collections How can we help you? v Reset Password x v Change Security Q & A x 1. Prepare a letter of request for verification of payments to Mr. Alfredo Ramos, Chief Revenue Accounting Division- Verification Unit, BIR Head Office. Notes: a. v Change Registered Email Address x v Unlock PIN (same PIN) x v Request New PIN x b. v Add / Delete Users x v Change Role of Users x v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x c. Assigned local RDO may also be contacted for assistance respectively with the Revenue Accounting Division at : i. +632 925 52883 ii. +632 927 0979 For BIR Contact Personnel see below: BIR Unit BIR Contact Person RMAS Chief, Reports Monitoring and Analysis Section Assistant Section Chief, Reports Monitoring and Analysis Section Unit Head, Bank Reconciliation Unit – RMAS Reconciliation Analyst ( for China Bank) Ma. Lourdes Evangelista Ms. Divina Datingaling Ms. Virginia Sumang Ms. Catherine Sabado For e. FPS transactions, contact Mr. Gerald Maclang at: i. +632 925 2051 ii. +632 927 4131 | BACK TO GOV’T PAYMENTS |

Government Payment and Collections 1. Access Banc. Net website: www. bancnetonline. com 2. Click “Corporate” v Reset Password x 3. Select “BIR Tax Payments” v Change Security Q & A x 4. Click BIR Tax Payments Icon How can we help you? v Change Registered Email Address x v Unlock PIN (same PIN) x v Request New PIN x Note: a) The system will automatically redirect to the Banc. Net e. PAY login page v Add / Delete Users x v Change Role of Users x v Add or Delete Primary Account x v Cancel Pending Transactions x v View Receipts x v Reverse Payment x v Verify Successful Payments x v Access e. PFS (e. PAY) Site thru Banc. Net x | BACK TO GOV’T PAYMENTS |