Wellbeing Index for Pharmacy Personnel American Pharmacists Association

Well-being Index for Pharmacy Personnel

American Pharmacists Association What is the Well-being Index? Research validated online tool invented by Mayo Clinic *100% anonymous *Free *Assess as often as the individual wants and track progress over time *Do not have to be an APh. A member *Access through website or through mobile app Measures dimensions of distress and well-being *Likelihood of Burnout *Meaning in Work *Severe Fatigue *Work-Life Integration *Suicidal Ideation *Risk of Medical Error *Quality of Life *Risk of Leaving Job *Overall Well-Being

American Pharmacists Association JAPh. A – WBI Published Research (e. Published 6/26/20) Ability of the Well-being Index to identify pharmacists in distress Data used in the research was collected during the validation study of the pharmacy WBI that was conducted in Fall 2019. Responses to WBI questions and demographics from 2200 were used. Conclusion (from article) The WBI effectively stratified well-being and multiple dimensions of distress in pharmacists, including low QOL, extreme fatigue, and burnout. Pharmacists with at-risk scores were also found to have increased likelihood of adverse professional consequences. These findings suggest that the WBI can serve as a useful tool to measure well-being and identify distress in pharmacists. Further research exploring contributing factors and implications, as well as individual-, organization-, and system-level interventions to promote well-being among pharmacy professionals, is needed. https: //www. japha. org/article/S 1544 -3191(20)30281 -8/fulltext

American Pharmacists Association How Does it Work? * Sign in and create a profile – asks for some demographics such as state, years in practice, practice setting, practitioner, type, gender https: //app. mywellbeingindex. org/signup Invitation Code: APh. A * 9 -question assessment takes just 5 minutes to complete Sign-up/Profile Page

American Pharmacists Association Assessor’s Report Assessors report with overall score, comparison to all pharmacists and where you fall on each of the dimensions Tracking well-being based on the time the person has assessed. Directed to resources with results above.

American Pharmacists Association What is the WBI Distress Percent? Distress Percent is the percentage of individuals with a WBI score greater than that determined by validation questions. It measures the percent of individuals who are at a high risk of distress. Why is the WBI Distress Percent Important? Pharmacists identified as being at a risk of high distress are at a: • 3 -fold higher risk of low quality of life • 8 -fold higher risk of burnout • 2. 5 -fold higher risk of high fatigue • 2 -fold higher risk of medication error • 2. 5 -fold higher risk of intent to leave their current

American Pharmacists Association Pharmacists * Student Pharmacists * Pharmacy Technicians WELL-BEING INDEX DISTRESS PERCENT STUDENT PHARMACISTS 29. 27% (n=1074) PHARMACISTS 34. 77% (n=4408) PHARMACY TECHNICIANS 45. 91% (n=360) Overall Distress Percent 33. 88% (n=6568) As of 7/15/20

American Pharmacists Association Who is at risk for the most distress ? Pharmacists only by Practice Setting All Pharmacists (n=4408) 53. 37% Community – Chain (n=1610) Community – Independent (n=625) 35. 69 % 34. 77% Hospital/Healthsystem (n=944) Academia (n=399) 1. 04 Percent Distress of those pharmacists who have assessed as of 7/30/20 26. 90%

American Pharmacists Association STATE OF THE STATES – ALL ASSESSORS As of July 30, 2020 Eligible states & Puerto Rico (Note: one state (WY) does not have a valid sample size) TOP 5 HIGHEST DISTRESS LEVELS TOP 5 LOWEST DISTRESS LEVELS 1 LOUSIANA (56. 45% n=47) 47 VERMONT (23. 33% n=19) 2 HAWAII (52. 94% n=24) 48 SOUTH CAROLINA (22. 70% n=319) 3 MASSACHUSETTS (48. 08% n=98) 49 MAINE (22. 58% n=21) 4 MISSISSIPPI (44. 16% n=53) 50 ALASKA (22. 22% n=20) 5 NEW HAMPSHIRE (43. 86% n=25) 51 DISTRICT OF COLUMBIA (18. 18% n=18)

American Pharmacists Association Sample Verbatim Responses Hold big chains accountable for the terrible treatment of their employees. I have terrible anxiety every day. I used to love my job. Now it’s the biggest cause of my depression. I’ve contemplated suicide the past few months because of how terrible working conditions have been. I’m trying to provide the best care for my patients, but I am not given adequate tools to do so. I’m worried every day that I’m going to make a mistake and hurt someone. I, of course, am as diligent of a pharmacist as I can be, but I am only human and the likelihood that I (or another pharmacist) will make a mistake has increased tremendously. It’s hard to be as thorough as one would like when you’re the only person working in the pharmacy and you have 10+ angry and impatient people staring at you and yelling for you to go faster. Especially when your “success” according to metrics set from corporate is based on the surveys and opinions of these same people. Raise awareness about potential for serious errors from unsafe working conditions, following time quotas Work with the boards of pharmacy across the country to ensure pharmacist conditions are fair and safe (i. e. breaks and staffing, quality of work versus quantity) by implementing and/or enforcing rules and regulations. The resources needed to improve well-being are time (particularly time where you are not overworked, overwhelmed, and can actually feel like you have a grasp of the workflow) and job security. No program, counseling, mental health program, etc. is going to replace or alleviate the time you spend buried up to your neck in insurance issues, unobtainable corporate goals, or lost time at home where you're too burnt out to give your spouse or children the time and attention they deserve. Mental health resources and activities. Course on conflict and anger management, overcoming fear, and create a safe form for pharmacists to connect and exchange ideas and vent frustrations without fear of retaliation from employers Routinely ask pharmacists if their error rate has increased due to longer hours/less staff per shift.

American Pharmacists Association Burnout is real. Take advantage of APh. A’s online screening tool, invented by the Mayo Clinic, to evaluate your fatigue, depression, burnout, anxiety, and stress and assess your well-being. It takes less than 5 minutes to answer 9 short questions. It’s 100% anonymous, free, and you do not need to be an APh. A member. Resources are available once you submit your assessment. Well-being Index for Pharmacists, Student Pharmacists, & Pharmacy Technicians https: //app. mywellbeingindex. org/signup Invitation Code: APh. A You’re committed to pharmacy. We’re committed to your well-being. www. pharmacist. com/well-being