Well begin shortly While youre waiting please use

We’ll begin shortly While you’re waiting, please use the QR code to register for today’s meeting.

WELCOME! Microsoft Dynamics CRM User Group (CRMUG) Central Virginia Chapter Meeting Tweet during today’s meeting @CRMUG, @CRMUG_Chapters #CRMUGrva

Agenda Welcome & Introductions CRMUG News & Chapter Business Summit 2016: What an experience! Roundtable Discussions Networking

Welcome & Introductions Name Company Role in Company Microsoft Dynamics CRM Version Did you attend Summit this year? If you could eat one meal for the rest of your life, what would it be?

CRMUG Reach Across the globe, our members share a common goal of maximizing and advancing the performance of technology so that individuals and companies can improve operations, overcome obstacles and exceed goals 32, 679 6, 347 209 18, 196 members companies volunteers social followers

CRMUG Impact Our resourceful community is powered by users, for users and 16 Academy Courses (on-demand) 1, 700 Annual Conference Attendees (3) specializes in 3, 178 Collaborate Connections the delivery of member-driven 13, 913 Collaborate Discussion Posts education and 43, 341 Educational Downloads enriched networking —helping to boost competencies, confidence levels and connections for our members. 83 Local Chapters 5 Special Interest Groups 151 Virtual Education Sessions (annually)

Chapter Business & News for Q 4 Update § your profile & join our chapter community www. crmug. com/richmond 2017 Meetings § 2 nd Thursday in the 2 nd month of each quarter, 9 am-noon § February 9, 2017 § May 11, 2017 § August 10, 2017 § November 9, 2017 Join our leadership team

May 7 -12, 2017 St. Louis, MO www. ugfocus. com

New Live CRMUG Academy Series Visit www. crmug. com/Academy to register today!

Thank you to our Annual Chapter Sponsors! AND OUR PROMOTIONAL SPONSOR Connect with us if you are interested in becoming a chapter sponsor! Please contact Lauren at lauren. daggett@dynamiccommunities. com

Educational Session Summit 2016 What an experience!

Summit 2016: What an experience! What was your favorite session (or two)? What were your top takeaway points? Have you been able to put anything new into practice you’ve been back at the office? What sessions would you like to see offered next year?

Roundtable Discussion

Discussion Opportunities • What version are you on? • What is keeping you from upgrading (if applicable)? • Are you considering upgrading to the cloud? • If in the cloud, what do you enjoy the most about Dynamics CRM Online? • What is your best user adoption tip or trick? • Do you use CRM for Sales, Marketing, and Service? • Do you have Power Users within your company? How do they help embrace adoption? • What ISV product is your favorite to use? What is one you are looking to use?

Join CRMUG! www. crmug. com/join Questions? Contact Bryan Erstad, CRMUG Membership Manager 877 -324 -8880 x 1450 bryan@crmug. com

Next Meeting Reminder • Date: February 9, 2017 • Time: 9 am-noon • Place: Here! • Topics: Please share your ideas so that we’re meeting your needs • Member Showcase: Who’s willing to be featured? Register TODAY for the next meeting!

Feedback… We want yours! üYou will receive a survey via email after the meeting üPlease provide feedback. Your opinion is valued! üBe sure to include topics you would like to see covered in future meetings

THANK YOU!