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WELCOME!!! Town Hall Meeting IT Support Specialist
Town Hall Intent I WANT Happy Clients To Get this I NEED Great Products & Amazing Service To get this I NEED associates who are talented, hard working & HAPPY in what they do! And that process starts RIGHT HERE!
Town Hall Intent • We are going to tell you about Bron • What we are about and what we do • Tell you about the position • Tell you what we are looking for • Benefits • Q&A’s
Our Mission Improving the lives of our clients, associates and communities by identifying and delivering best in class solutions and service.
Who We Are Bron is the best in class 3 rd party vendor for mortgage servicers. Bron works towards creating safer and welcoming communities by working & building relationships alongside local governments to ensure compliance with state a local regulations and at the same time doing our part to fight blight in our communities.
What We Do Bron works with companies within the mortgage industry to ensure that the properties they are responsible for servicing are compliant with local and state government code requirements. This includes but is not limited to property registrations, code violation research and fine negotiation, utility activation and maintenance and compliance with Homeowners Associations.
Typical Workday This is a Technical support job • Includes but not limited to: • Resolving IT tickets – Break/Fix issues, permissions, printers and network troubleshooting • Ensuring systems are up to date and patched. Systems include Desktops, Servers, Firewalls etc… • New user setups or user migrations • Reviewing logs – Badge systems, Production servers etc.
Technology Infrastructure • Bron is a 100% Azure AD environment with a mix of cloud and on-prem servers. • We are a Microsoft OS environment • Bron has 2 locations. One in Dallas, TX and the other in Temecula, CA. We have site to site VPN’s connecting both sites to our Azure cloud environment • We are currently running Fortinet products for Firewalls, Switches and AP’s • We utilize Office 365
Skills • Preferred • You have network experience and an understanding of VLANS and routing • Azure and Office 365 experience • Ideal but not required • Security – Understanding of NIST, SOC 2 or other compliance standards • Azure AD with emphasis on Hybrid infrastructure • SQL reporting • Imaging experience • Scripting and automation
What You Will Be Doing We require that you are honest about your skillset and or are willing to learn: • YOU complete an extensive & paid 5 -day basic training program • Industry Recognized Five Star Academy Certification. • The first week you will shadow IT on incoming tickets and learn about the software and hardware we support • Start addressing tickets and issues on your own • You and the AVP of IT start working to make the jobs of our clients easier while maintain a secure infrastructure.
What We Expect Bron is looking for people that are enthusiastic and have a drive to excel. Bron employees have: v A passion for learning and investing in themselves v The aspiration to build a better tomorrow v The initiative to build relationships v Integrity v Hard Working
What We Offer • Bron operates in a friendly team focused environment • Business casual dress attire • Onsite ergonomic workstations • Company events and activities • Medical · Dental · Vision · Paid Holidays · Paid Vacation · 401 k • Starting pay of $50 k - $60 k annually but is negotiable depending on skillset • We invest in our associate's future and we provide opportunity
Path to Success • We have a road map out for YOUR success & investing in your future: • By the end of 2 YEARS YOU will have the opportunity to learn at least 4 services • Ability for part of your work week to work from home • Be allotted time dedicated to personal skills & growth • Achieve an industry certification by the Mortgage Bankers Association (after year 1) • Be paid at $20 per hour
Next Steps To be considered for an interview you will need to complete a full application with a detailed cover letter: 1. Explaining why you want to work for Bron 2. Why you think you would be a great fit for the position Once those documents are submitted, the management team will review your information and notify you of the next steps. **PLEASE CHECK YOUR JUNK EMAIL FOR COMMUNICATIONS**