Welcome to your Programme Post Graduate Certificate Automotive

Welcome to your Programme Post Graduate Certificate Automotive Retail Management

Who’s Who

Programme Team Prof Jim Saker, Programme Director J. M. Saker@lboro. ac. uk responsible for Academic direction of the programme; management of the programme and lecturers; pastoral care of students Ruth Cufflin, Student Support R. Cufflin@lboro. ac. uk Liz Taylor, Programme Administrator E. Taylor@lboro. ac. uk first point of contact for administrative matters; responsible for ensuring that systems work smoothly 3

Programme Outline

The Programme 5

Programme Qualifications The postgraduate qualifications at Loughborough offer three qualifications • Certificate (PGCert) – students to undertake 60 credits of modules • Diploma (PGDip) – students to undertake 120 credits of modules • Masters (MSc) – students to undertake 180 credits of modules Full requirements for each qualification are outlined in Programme Specification/Regulations 6

Programme Structure Your programme will consist of: • Certificate – 6 taught modules = 12 days attendance over 12 months • Diploma – 12 taught modules = 24 days attendance over 24 months • Masters – the taught modules which make up the Diploma plus 2 taught modules and a project In addition to attendance at the University you will be required to undertake the following for each module: 7 • Supported Learning Study • Assignments

Programme Dates Post Graduate Certificate 8 No Code Title Start Date End Date 1 17 BSPN 53 Foundations of Management 12/07/18 13/07/18 2 18 BSPN 56 Managing Business Performance 09/10/18 10/10/18 3 18 BSPN 50 Intro to Business Planning 27/11/18 28/11/18 4 18 BSPN 54 Finance for Managers 13/02/19 14/02/19 5 18 BSPN 65 Management and Leadership Skills 09/04/19 10/04/19 6 18 BSPN 52 Operations Management 03/07/09 02/07/19

How you are Taught • Lectures • Discussions • Group work • Guided study • Selected reading • Self-directed learning and reflection 9

Programme Regulations Policy documents which govern programmes and modules. Programme Specifications http: //www. lboro. ac. uk/students/programme-specifications/ Module Specifications http: //lucas. lboro. ac. uk/epublic/wp 5016. main? dept=BS&dept 2=BS Handout: Programme Specification Handout: Module Specifications (current year core modules) 10

Important Guidance Documents • Executive Masters Handbook • Assessment Guidance • Coursework Code of Practice • Marking Schemes • Reassessment Guidance • Extension Request Guidance • Mitigating Circumstances (impaired performance) Guidance – guidance on notifying the University about extenuating circumstances affecting assessment All accessible online via the Student Portal 11

Programme Administration • Attendance – compulsory for all taught sessions (joining instructions usually available three weeks before module launch, on Learn) • Updating Contact Details – keep Programme Administrator informed of any changes and update University records via student self-service portal • Keeping in Touch – keep us informed of your progress and any changing circumstances 12

Helping us Improve: Programme Review and Update Cycle 13

Assessment Overview

Assessment Methods • There will be an assessment to complete after each taught module • Assessment will take a variety of forms, e. g. o exams o reports o essays o in-class tests o presentations o case study assignments 16

What we assess • • • 17 Understanding of the key points covered in the module Practical application of this knowledge Practice of relevant skills or techniques Evidence of applied wider reading Personal insight of what you have gained Clarity and organisation of report and evidence Suitability of recommendations for the situation Viability and cost effectiveness Benefit to your organisation as a whole Innovations or additional ideas that were not covered in the module

…. above all we are looking for • Critical analysis based on research • A strong reasoned argument • Clear and concise presentation 18

Guidelines for Length of Work Noted on each module specification but in general: Coursework for 10 credit modules* - 3, 000 words (+/- 10%, excluding appendices) *several 10 credit modules include assessments during taught module which may reduce the assignment length 19

Assessment Gradings • Assignments are graded according to a marking scheme • To pass a module and gain credit students must obtain a module mark of at least 50% • For postgraduate modules the key gradings are: o 50% = Pass o 60% = Merit o 70% = Distinction • To qualify for an award students must mainly gain module marks of 50% or better (credit) • Diploma and Masters are allowed a few module marks down to 40% (maximum of 20 credits for Diploma and 30 credits for Masters). 20

Assessment Submission • Submission Dates – noted on assignment details and on LEARN • Submission via LEARN by 11. 59 pm on submission date • Pre-Submission academic support – via module tutors Tell us before the deadline if you anticipate any difficulties in meeting your deadline or if you experience any personal circumstances which might have affected your studies • Extensions – requested via online form available on LEARN for one week only 21

Assessment Marking and Feedback • Marking process – first and second marking and external verification • Results release dates – on LEARN but usually 6 weeks after submission date • Assignment feedback – via LEARN • Post-submission academic support – via module tutors 22

Reassessment • Reassessment – one further opportunity to resubmit in the event of a fail • Reassessment registration – fee payable for resubmission 23

Studying with Us (Getting the Most out of Your Studies)

Key Issues • • 27 Balancing work, home and study - time out of the work, evenings and weekends dedicated to study Major changes in circumstances Support from organisation Support from family & friends Must start assignments immediately Thinking time is study time! Recording Ideas

Actual Experience • • 28 Hard work and dedication, but work based! Challenging but rewarding Time and commitment If you are here, the programmes are within your capabilities Get familiar with the process Hunger for knowledge Will change the way you think On completion ………. . at a loss (but happy!)

Remember to …. • Discuss programme & personal objectives in a learning agreement with manager • Debrief Manager • Provide copies of course work or summaries • Identify benefits – especially if £ • Discuss with manager each module prior to attending • Practice reflective learning by setting goals and tracking your progress 29

Support Mechanisms Our aim is to support you through the programme. The support mechanisms available to you are: • Programme Team @ L’boro – general guidance and personal tutoring • Module Lecturers – guidance available during and after taught sessions • Learning disabilities/difficulties – support available via Counselling and Disabilities Service (CDS) • Workplace Mentor …. please ask for help if you need it 30

Returning to Study (Study Skills)

Returning to Study …. topics to be explored in induction • Library Resources – Library orientation • Critical Reading • Academic Writing • Academic Referencing • Using Feedback • Submitting Online – Turn. Itin orientation 33

Returning to Study …. post-induction refreshers Test your knowledge on using the Library Quiz http: //learn. lboro. ac. uk/mod/quiz/view. php? id=148936 PLATO Plagiarism teaching online tutorial http: //learn. lboro. ac. uk/course/view. php? id=5046 34

Information Hub

Student Portal Designed to provide registered students with all the information and resources that might be required during their studies • Accessed using University username and password • Accessible via http: //learn. lboro. ac. uk/execedlogin 36

Student Portal …. login page 37

Student Portal …. take the tour 38

Learn University’s Virtual Learning Environment. Primary dissemination tool for module information and materials. • Accessed using University username and password • Accessible via http: //learn. lboro. ac. uk/ and navigate to ‘my. Modules’ 39

Learn Used for the delivery of: • Module joining instructions • Module materials e. g. Pre-course activities, teaching materials, online elearning materials and resources • Assignment submission, marking and feedback Access information about: • Attendance Dates • Coursework & Submission Dates • Exam Board Dates/Deadline Dates for Impaired Performance Claims • Guidance Information and Study Resources • Contact Information for Support and FAQs 40

Module Learn Page …. example 41

Learn …. take the tour 42

Getting Connected

Your University IT Credentials are automatically generated as part of registration the registration process at: http: //www. lboro. ac. uk/students/welcome/before-you-arrive/it -credentials/ Username: bs. . . Password: mixture of letters and numbers – this can be changed to something more memorable Change your password at: https: //passwordreset. lboro. ac. uk/ssprm/ Select “Enroll into SSPRM”

Student E-mail …. @lboro. ac. uk • Your Loughborough E-mail Account – used by all departments as the official means of communicating with students • Accessing your E-mail Account – links are available on the University Home page and on the Welcome page of the Executive Education Student Portal • Monitoring your E-mail Account – your responsibility to check your e-mail regularly • Forwarding your Loughborough E-mail to another account 46

Who E-mails You …… Emails about your studies and programme will generally come from • Programme Administrator E. Taylor@lboro. ac. uk • Programme Director J. M. Saker@lboro. ac. uk • Executive Education E-mail Central Administration • Exec-studentrecords@lboro. ac. uk • Other Central University Services such as • Academic Registry • Library 47

E-mails from Central Services Various departments/sections in the University use the student e-mail account to disseminate generic communications on a range of issues such as exam timetabling; semester results release etc. Whilst every attempt is made to ensure that e-mails are targeted to the right student groups this is not always possible and you may receive e-mails that are not relevant to you. Please speak to your Programme Administrator if you have any queries about e-mails you may receive from non “Exec-Ed” staff 48

Managing Your Student E-mail Arrange to automatically forward emails from your @Lboro account to your personal or work email account by following the guidance at: https: //support. google. com/mail/answer/10957? hl=en Filter out some of the general email announcements and correspondence that the University automatically sends to all its students. Guidance on setting up filters can be found at: https: //support. google. com/mail/answer/6579? hl=en 49

On-Campus Access … Student Wi. Fi Setup To access services on-campus use the wireless University’s wireless network. Guidance on how join the network is available at: http: //www. lboro. ac. uk/services/it/student/wifi/ If you have not completed the student registration process you can use the Open Access Wi-Fi system. The Programme Administrator can provide details.

Off-Campus Access …. VPN Remote Working Access University facilities and services from offcampus (worldwide) by using the VPN Client. The client is available at: http: //www. lboro. ac. uk/services/it/student/vpn/ The system will provide access to many services which are not available to users when off-campus, either for privacy or security reasons.

Off-Campus Access …. eduroam allows students to connect at other Educational Institution using their Loughborough user. ID and password Guidance on eduroam is available at http: //www. lboro. ac. uk/services/it/student/wifi/ed uroam/

Library Databases Registered students are also given Athens credentials to enable access to a variety of nationally provided data sources (library databases). Log into Learn to retrieve your original Athens password – my. Modules Username: lbobs…… Password: mixture of letters and numbers – this can be changed to something more memorable Change your Athens password: Login with your current Athens username and password – go to My Account and perform a password change.

Getting Connected …. Other Useful URLs Student IT Webpages – Everything a Student needs to know about IT http: //www. lboro. ac. uk/services/it/student/ User Accounts & Athens (Library Databases) ID http: //www. lboro. ac. uk/services/it/student/useraccou nt/ Free and Specialist Software http: //www. lboro. ac. uk/services/it/student/software/

Getting Help and Support http: //www. lboro. ac. uk/services/it/student/help/ IT Services – it. services@lboro. ac. uk – 01509 222333 PC Clinic – based in the main floor of the library and can be visited anytime Mon-Fri – 10 am-6 pm during term, 11 am-3 pm outside term http: //learn. lboro. ac. uk/course/view. php? id=5129