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Morneau Shepell: Supporting International Students HMN Webinar Series Session #16, April 2016

Welcome and About HMN The Healthy Minds Network Research-to-practice network based at University of Michigan Public health approach to mental health among young people HMN Research-to-Practice Objectives: (1) produce knowledge (research) (2) distribute knowledge (dissemination) (3) use knowledge (practice)

HMN Announcements ▪ Healthy Minds Study 2016 -17: ▪ Jed Campus Program partnership ▪ Center for Collegiate Mental Health (CCMH) partnership ▪ Modular survey design

Today’s Webinar ▪ Morneau Shepell: Supporting International Students ▪ Presenters: ▪ Matthew Mc. Evoy, Director of International Student Support ▪ Matthew Mc. Creary, Director of Student Support Programs ▪ Discussion Please submit questions at any point throughout the webinar using the chat box!

Supporting International Students Matthew Mc. Evoy- Director, International Student Support Matthew Mc. Creary- MA – Director, Student Support Programs

Agenda • Introductions • The Unique Needs of International Students • Technology and Supporting Young Adults • International Student Support Program Overview • Case Study 1

About Morneau Shepell • 50 years old; publicly-listed on the Toronto stock exchange • Morneau Shepell (MSI) is the world’s leading provider of Employee Assistance Programs (EAP) and a global pioneer in the industry for the past 20+ years • Based in Toronto, MSI currently provides expatriate and localized EAP support in 200+ languages and in 170 countries around the world to corporate, small business and public sector clients • Currently providing International Student Support to 26 Institutions across Canada 2

Student global mobility is an increasing trend The United States is the leading destination for International Students and the supply continues to grow 1, 000+ (2025) Other (42%) 8 M Globally (2025) 4. 5 M Globally (2014/2015) >970, 000 US (2014/2015) Saudi Arabia (7%) South Korea (8%) 562, 000+ (2014/2015) India (12%) China (31%) *Open Doors Report on Institute of International Education 2015** 3

International students face a number of unique challenges Cultural • Adaptation issues • Nutritional and financial concenrs • Stigma around reaching out for support Linguistic • Communication preferences • Peer-peer relationships • Difficulty verbalizing issues Academic • Different learning approach • Different academic structure with fewer deliverables Social • Difficulty forming relationships with other students • Feelings of isolation and social anxiety All of these challenges result in an increased risk of developing mental health issues and academic troubles 4

Stigma is elevated among international students, but challenges vary by culture Domestic students International students 7% 19% Personal Stigma When compared with US Domestic students, the following issues were uncovered: Screen positively for depression or anxiety Received counseling in the past year 50% More 50% Fewer 2. 5 x More South Korean Students Chinese Students Saudi Arabian Students *Healthy Minds Network Annual Survey 2015* Have experienced discrimination 5

A need for an alternative approach to support According to Cal. MHSA, South Asian students: Seek nontraditional methods of support Often don’t recognize the term ‘mental health issue’ May present with physical health complaints Prefer to speak in their own language According to the AUCCCD 2014 Annual Survey: 17. 5% Of Campus Counseling Centers surveyed took specific steps to outreach to International Students *Association for University and College Counselling Centre Directors 2014 Annual Survey *California Mental Health Services Authority 6

Matching culture during counseling leads to better results Culture Language 96% Overall user satisfaction rating 77% Of users reported improved mental health *Morneau Shepell Expatriate Employee Assistance Program Data 64% Of users reported improved productivity 7

Technology trend: Students are spending more time connected to their devices 80% Of young adults report texting as #1 form of communication 1 92% Of young adults report going online daily 1 9 hrs Estimated time per day young adults spend connected to media 2 *1) Pew. Research. Center- Teens, Social Media & Technology Overview 2015 2) Com. Score- Com. Score Media Metrix Multi-Platform, US, Dec 2014* 8

Success from digital methods of counseling with young adults 70% Of interactions were at night or on the weekend 60% Of all cases were delivered remotely 96% Overall user satisfaction rating for remote support Groups that utilize technology for programs in a workplace setting are able to engage new users: 63% (Morneau Shepell Research - 2014) Of new users would not have reached out through alternative methods 9

The Solution – Our International Student Support Program (ISSP) 10

International Student Support Program targets students that wouldn’t normally seek help Integration with on campus resources Outcomes based success measures Culturally and linguistically adapted Ongoing remote counseling Digital content 24/7 Real time support 11

Highly qualified cultural experts, linguistically matched Expertise and experience with international students/employees Multicultural, multilingual expertise and personal international experience Participation in ongoing professional development, including digital methods of counseling and emerging international student issues Minimum of Master’s Degree in counseling related field with a minimum of five years’ experience 12

Remote access to resources and support in a way that is both effective and convenient Telephonic Chat App Web 13

The Circle of Care The ISSP integrates with and complements existing on campus resources to provide a holistic and seamless support network for your international students: On campus counseling International student support program Emergency services International office Campus security Domestic support hotline International Student Long-term medical care Crisis support 14

International Student Support success story “The ISSP was a lifesaver- actually saved my life"- International Student 25% Tele & Video Counseling 31% Chat Counseling 44% Single Call Resolution Stress + Cultural Adaptation 40% of all cases Depression 10% of all cases Anxiety 7% of all cases Help seeking behaviour 4 X 15

Summary of the ISSP Successfully target students who wouldn’t normally seek support Cultural and linguistic matching 24/7 Accessibility Integrates into existing campus resources Please reach out to learn more: 1. 416. 355. 5498 or mmcevoy@morneaushepell. com 16

Discussion (Q&A) To pose a question, please submit your question using the “Chat Room” in the bottom corner of the screen.

More Information • Morneau Shepell www. morneaushepell. com | mmcevoy@morneaushepell. com Healthy Minds Network www. healthymindsnetwork. org | healthyminds@umich. edu