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WELCOME TO OUR PRESENTATION www. Assaignment. Point. com

Batch: Subject: Quality Control Management Presentation on: Quality & Quality Management Submitted to: Date: www. Assaignment. Point. com

What is Quality? Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution that represent the wise choice of many alternatives. Definitions: According to Webster’s New revised University Dictionary: Quality is essential character/nature, an ingredient or distinguishing attribute property, a character trait, superiority of kind, degree of excellence. “The totality of feature & characteristics of a product or service that bear on its ability to satisfy stated or implied needs” –ISO www. Assaignment. Point. com

In short we can define quality from different respective: Quality is: i. customer’s satisfaction. ii. a systematic approach to excellence. iii. conformance to specified requirements. iv. the ultimate expression of craftsmanship. v. never ending cycle of improvement. vi. efficiency & productivity www. Assaignment. Point. com

Definition Continue: Quality means: i. on time delivery. iii. zero defects. iv. value for money. v. credibility. vi. consistently producing conforming products. vii. guarantee of confidence Quality is all above. www. Assaignment. Point. com ii. fitness for use.

Technical definition of Quality: “Quality is meeting customer requirements. ” “It is also known as fitness for purpose or use. ” Requirements may include the following: Style or design Delivery Reliability Manufacturability Value for money and many other features www. Assaignment. Point. com Availability

Eight Dimensions of Quality www. Assaignment. Point. com Harvard Professor David A. Garvin suggested that the quality of a product or services is composed of eight dimensions. Garvin's eight dimensions broaden the perspective of the quality concept. Customers, managers, engineers, line operators and clerks at every level on organization's hierarchy must be involved in enhancing and managing quality.

Eight Dimensions Are: 1. Performance: a product's/ service’s primary operating characteristics. 2. Features: add-one or supplements. 3. Reliability: A probability of not malfunctioning or breaking down for a specified period of time. 4. Conformance: The degree to which a product’s design & operating characteristics meet established standards. 5. Durability: a measure of a product life. 6. Serviceability: the speed & case of repair. 7. Aesthetics: product’s look, feel, taste, and smell. 8. Perceived quality: quality as viewed by customer or client. www. Assaignment. Point. com

Requirements for quality. Example of Quality Characteristics www. Assaignment. Point. com

Quality Principles · Customer focus · Continuous improvement · Employee empowerment · Just-in-time · Tools of TQM Importance of Quality · Costs and market share · Company’s reputation · Product liability · International implications www. Assaignment. Point. com · Benchmarking

In garments manufacturing process the quality points are: Quality of design Quality of pattern development & construction Quality in marker making Quality of fabric & other material cutting Quality in print & embroidery Quality in sewing Quality in washing Quality in finishing www. Assaignment. Point. com Quality in sample making

Quality scientist Deming’s opinion. Quality scientist Deming believed that quality management should not focus on merely sorting good product from bad. www. Assaignment. Point. com Deming highly criticized this traditional concept of quality. First, Optimum quality level totally ignores the “customer’s expectation” So, there is a great risk of losing the market, which means less return and profit. Second, Quality cost does not increase and in fact decreases with increases in quality level.

Customer Focus on Quality Management Customer satisfaction is seen as the company's highest priority. Customer Expectations “The customer is the focal point of quality efforts. ” www. Assaignment. Point. com üProduct quality üService quality üProduct and service quality combinations & others Customer Feedback Customers are the eyes and ears of the business for quality matters.

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Quality Cost Quality affects all aspects of the organization Quality has dramatic cost implications of – Ø Quality failure costs Internal failure costs External failure costs www. Assaignment. Point. com Ø Quality control costs Prevention costs Appraisal costs

Early detection/prevention is less costly May be less by a factor of 10 www. Assaignment. Point. com

Ways of Implement Plan-Do-Study-Act-Analyze Cycle (PDSA) üCircular, never ending problem solving process üQuality Function Deployment üUsed to translate customer preferences to design www. Assaignment. Point. com Also called the Deming Wheel after originator

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