Welcome to Orientation Introductions What you should have

Welcome to Orientation

Introductions • What you should have already completed: – I-9 & W-4 – Availability Worksheet – Completed Application – Completed Employee Folder – Completed reading You & Colonial Handbook – Completed reading To Go Menu – Completed reading Basics of WOW! Module

What you should have with you today: • • • Basics of WOW! Module Name tag Dressed in uniform (review policy) Pen SMILE

Today’s Orientation Agenda • • History and Mission of Colonial Cafe Company Chain of Command Cherry System Job Expectations Benefits Sexual Harassment Safety – Lifting & carrying; Slips, trips, & falls

Today’s Orientation Agenda • • • Washing hands demo $1 Welcome to the Restaurant Business Game Training Schedule LAST-NV Cafe Tour and Introductions

History and Mission of Colonial Cafe • Simon Anderson 1901 Story • Current Operations – 7 locations: St. Charles East, St. Charles West, Aurora, Naperville, Elgin, Algonquin, Crystal Lake • Our Goal: That every guest leaves wanting to come back to Colonial Cafe

History and Mission of Colonial Cafe Mission Statement: To be the BEST family restaurant by exceeding guest expectations with: • Great Service • Fresh, Quality Food • Fun, Clean Atmosphere

Cherry System and Training • Overview of the Cherry System – Review the Basics of WOW! – 10 Steps of Service – Greeter – Training Days • Training Schedule and Certified Trainer (CT) assignment

Growth and Development • Promote from within is our preference! What’s next is up to you! – Certified Trainer is where to start. – Manager on Duty is your next step – Restaurant Manager is next. – General Manager is the goal!

Company Chain of Command • Director of Scoopin’ Fun – Tom Anderson • President – Clinton Anderson • Director of Operations – Rick Rittgarn • Cafe General Manager (GM) • Cafe Restaurant Manager – Guest Service Manager (GSM) – Culinary Manager (CM) • Cafe Manager on Duty (MOD)

Job Expectations • Every job has specific expectations, to be outlined in your training • Open Every Day (except Thanksgiving and Christmas) • Pay Day every other Friday (direct deposit) • Mystery Shopper Reports 90% or better • SOS (Speed of Service) Reports 90% or better • Comment Cards/Contact Us/Social Media

Happy Guests! • A Happy Guest tells one person! • An Unhappy Guest tells ten! • Put Colonial in your guests’ Mental Rolodex. • Word-of-mouth advertising. • “Great service is never having to ask for anything!”

The Guest is Always Right And when he or she is not, He or she is still the guest. • The guest is the reason we are here! • The guest deserves our most courteous, Cherry System service. • Complaints are our opportunity to win over a guest! • Always follow LAST-NV procedure!

Why is it so Important? • The guest pays all our bills! • Dissatisfied guests may or may not complain, but they won’t likely return.

Human Resources and Safety • • Sexual Harassment Safety and Sanitation Lifting Broken glass and plate bucket • Cutting glove

Alley Rally • 5 Points: – Feature Item – 10 Steps of Service – Cleaning Focus – Contest – SOP Changes • Safety Captain

You & Colonial Employee Handbook • Use of this handbook • Employee Benefits – Health and dental after 90 days when averaging 30 hours/week – Vacation time after 1 year when averaging 30 hours/week – 401(k) and 401(k) match after 1 year and 1000 hours of service – EAP (Employee Assistance Program) through Tri-City Services

You & Colonial Employee Handbook • Employee Relations • Drug-Free workplace (random drug testing) • Open Door Policy (give HR card) – chain of command: Restaurant Manager → General Manager → Director of Operations or Human Resources → President • Rules of Conduct and General Policies

You & Colonial Employee Handbook • Sick/late Policy – Must give 4 hours notice! – You must personally make the call and talk to the Manager on Duty! – Must make every attempt to cover your shift! • Time off requests – Are just that – a request! – Must be balanced with the needs of the business! – Should be turned in at least two to three weeks in advance!

You & Colonial Employee Handbook • • • Where to park Telephone usage: No cell phones – Cafe Phone Personal belongings Show up on time, in uniform, and ready to work! Availability of at least 3 shifts (2 on weekend) Shift changes must have approval of the manager working the shift!

You & Colonial Employee Handbook • Employee meal policy – 50% off on duty – 20% off when visiting (up to 6 people) – Off-duty visits are regarded as guests – Employees pay 100% when meal procedure is not followed

Progressive Discipline • CEPR – Corrective Employee Performance Review • For most violations of the rules, a warning will be issued on the first incident. • For some violations, terminations could occur at the first incident. • See You & Colonial

• • • $1 Welcome to the Restaurant Business Dollar in change kit Cost of utensils, glassware, & etc. Every Penny Counts! Success is doing 100 things right every day! It takes a team with great focus; we must have your help!

What Does Doing Business Cost? This dollar represents every dollar we take in! • 31 cents to pay for the food our vendors supply • 31 cents to pay our team members • 11 cents to pay for operational costs – chemicals, plates, paper, repairs, uniforms, computers, silverware, carpet cleaning, and many others

That’s Not All! • 10 cents to pay for rent, insurance, depreciation, and corporate fees to keep our office open • 7 cents to pay for utilities – electric, gas, phone, water, light bulbs, and disposal fees • 6 cents to pay for advertising – local and corporate

Now It’s Profit Time! • What do you have left? • 4 cents!!! • Every food and drink item must be ticketed to provide our management with accurate cost of goods and figures to work with • Every penny counts! • We need your help! This is your job!

Cafe Tour & Meet the Team • Time to check out the Cafe and meet the Team! • Wash your Hands – Demo • Notice all team members’ uniforms and name tags representing the Colonial Image at all times.

Welcome to the Team! • Now is the time to meet your CT and start your training! • We’re glad you’re here! • You are the most important person on our team! • Any questions? • Let’s get started!