Welcome to Increasing Communication Success with DISCcert Bonnie

Today’s Path Purpose – Provide communication insights & strategies Process – Learn from DISC report, one another, & learning activities Payoff – Increase communication effectiveness with colleagues & customers 22

Road Map 1. DISC Background 2. Natural Style 3. Adaptive Style 4. Applying DISC 3

What is DISC? Gets on, quickly pushes button for “Close Door” = DOMINANT Keeps door open & says, “We’ll wait for you!” = INFLUENCE Lets others in first, then moves toward corner = STEADY Checks posted maximum weight, then steps off & takes stairs = CONSCIENTIOUS 4

History P. 3 Dr. Marston Lie Detector Book - 1928 5

DISC Model Behavior = Pace + Priority Dominant Fast + Task Influence Fast + People Steady Deliberate + People Conscientious Deliberate + Task FAST P E O P L E T A S K DELIBERATE 6

Motivator Match-Up Influence Tony Robbins Steady Nelson Mandela Dominant Judge Judy Conscientious Albert Einstein Dominant Fast & Task Solving Problems Influence Fast & People Inspiring People Steady Deliberate & People Conscientious Deliberate & Task P. 4 Offers Helpful Plans Complex Procedures 7

Natural e. Graph II P. 6 • Key Points: UNDERLINE • Style NOT skill • Represents BOTH your 24 -7, work and home • Based on Nature (DNA) and Nurture (society & family influences) 8

Natural e. Graph II P. 6 Key Points • Energy Line: indicates degree of preference for each style • Natural Style: based on points above the Energy Line - Labeled as your “Pattern” • We all have some D, I, S, and C in our style 9

Dominant P. 6 Orientation: Problem Solve Above the Energy Line Preference: Expediency Overuse: Demanding 10

Dominant Orientation: Problem Solve P. 6 Below the Energy Line Preference: Contemplative Can Develop Skill: To Be Expedient 11

Dominant Orientation: Problem Solve P. 6 Near the Energy Line Preference: Calculated Risks Moderate Effort to Stretch/Flex/Adapt 12

Influence Orientation: People Connection P. 6 Above the Energy Line Preference: Demonstrative Overuse: Overpowering Enthusiasm 13

Influence Orientation: People Connection P. 6 Below the Energy Line Preference Understated Can Develop Skill To Persuade 14

Influence Orientation: People Connection P. 6 Near the Energy Line Preference: Friendly/Reserved Moderate Effort to Stretch/Flex/Adapt 15

Steady Orientation: Planning P. 6 Above the Energy Line Preference: Systematic Overuse: Keep Status Quo 16

Steady Orientation: Planning P. 6 Below the Energy Line Preference: Spontaneous Can Develop Skill: To Be Organized 17

Steady P. 6 Orientation: Planning Near the Energy Line Preference: Composed Moderate Effort to Stretch/Flex/Adapt 18

Conscientious P. 6 Orientation: Procedures Above the Energy Line Preference: To Analyze Overuse: Stuck in the Details 19

Conscientious P. 6 Orientation: Procedures Below the Energy Line Preference: Conceptual Can Develop Skill: To Be Detailed 20

Conscientious Orientation: Procedures P. 6 Near the Energy Line Preference: Pragmatic/Focused Moderate Effort to Stretch/Flex/Adapt 21

Natural Word Sketch P. 7 Key Points • Positive “Style” descriptors for your Natural Style • Highlighted words indicate your preference for: Problem Solving Connecting with People Developing a Plan Working with Procedures 22

Overview of 4 DISC Styles 23

DISCcert Team Overview of 4 DISC Styles 24

Strengths they excel at… P. 11 ominant nfluence • Asks questions that challenge tradition • Works quickly to resolve issues • Brings a sense of enthusiasm • Easily negotiates conflicts between teams teady • Excels at calming disagreements • Encourages input from all members onscientious • Clarifies complex issues • Demonstrates technical expertise 25

Motivators they tend to prefer… P. 12 ominant • Authority equal to responsibility • Opportunities to express ideas and opinions nfluence • Recognition for skills and insights • Power to control own career path teady • Sincerity from groups and peers • Sufficient time to adjust to change onscientiou s • Tasks completed right first time • Projects highly specialized 26

Communication Tips P. 14 ominant • Offer solutions • Anticipate questions nfluence • Acknowledge ideas • Have joint meetings teady • Provide a plan • Offer assurances onscientious • Provide rationale • Include documentation 27

Pair and Share P. 8 With a partner… - Share • Strengths • Motivators • Communication Tips - Discuss • Similarities? • Differences? - Learn • About communicating with your partner? 28

Adaptive Graph I P. 15 Key points • 1 Day at Work • Can change day to day • Influenced by 3 R’s: – Role – Relating – Responsibilities • Based on your “Most” 29

What if Adaptive is similar to Natural? P. 15 If Natural & Adapted Graphs are similar? The day the person took the assessment they were able to use … their same natural style preferences. Important: Be open to stretching when needed. 30

What if Adapted is different than Natural? Adpated? P. 15 Reflects how you needed to communicate (on the day they took assessment. ) Agree? Influencers? 1 day at work is not always the same as the next day. Role Responsibilities Relating to someone May require stretching outside of your natural comfort zone. 31

Is it better to have different or similar Graphs? Both options are fine. P. 15 Similar Natural & Adapted. . . Stretching not needed day you took the assessment at work. Different Natural & Adapted. . . Stretching needed the day you took the assessment at work. If different, helpful to check out … “Does this stretch occur occasionally or does it represent a longer period of time? ” Longer period of time requires more effort. 32

Adaptive Word Sketch P. 16 Key Points • Positive “Style” descriptors for your Adaptive Style: – One day at work – Possibly influenced by 3 R’s • Highlighted words indicate your preference for: Problem Solving Connecting with People Developing a Plan Working with Procedures 33