Welcome to BT BT an introduction BT is

Welcome to BT

BT, an introduction BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide „Our job is to facilitate effective communication irrespective of geography, distance, time or complexity. ” • Providing high quality telecommunications services since 1846 • Revenues of more than £ 18 bn in 2012/13 • 89, 000* employees globally • £ 544 m investment in global research and development in 2012/13 • Relationships with 25 universities globally, including Cambridge, MIT and Tsinghua BT was the official communications services partner for the London 2012 Olympic and Paralympic Games. We carried every call, byte of data, image and sports report for the Games. A long track record of acting responsibly and supporting the communities to whom we deliver services. We remain highly ranked in the Dow Jones Sustainability World Index achieving in 2012 a 92% rating, our best ever score. Introduction * Equivalent full-time employees including both full and part time employees 2

Our history 3

Our history 1896 The General Post Office (GPO) took the NTC trunk telephone service from private sector companies and become the monopoly supplier by 1912. It was running as Post Office Telecommunications until 1980 when renamed as British Telecom but remained part of the Post Office. 1981 1982 -84 1991 The British Telecommunications Act transferred the responsibility for telecommunications services from the Post Office and created two separate corporations. The Government announced (1982) its intention to privatise British Telecom which realized on 6 August 1984 and 50 per cent of the shares were sold to the public this year. British Telecom unveiled a new trading name (BT), new corporate identitiy and new organisational structure Our history 4

Our history 2003 BT unveiled its current corporate identitiy and brand values. 2005 -2006 BT had strengthen its position as leading provider of communications solutions worldwide by a number of important acquisitions (Infonet, Albacom, Radianz). September 2005 BT signed legally-binding Undertakings with Ofcom to help create a better regulatory framework for the UK telecoms industry. Openreach opened for business in January 2006 and reports directly into the BT CEO. It is responsible for managing the UK access network on behalf of the telecommunications industry. Our history 5

Our strategy * Equivalent full-time employees including both full and part time employees 6

Who are our customers? Experience and track record of delivery with a wide range of customers globally A global leader in managed networked IT services BTGS revenue by sector 2012/13 We serve: 6% 3% • 94% of the FTSE 100 companies • 74% of the Fortune 500 companies 19% • 100% of Interbrand’s top 50 annual ranking of the world’s most valuable brands 46% • The world’s top stock exchanges, leading broker-dealers and biggest banks. • National and local government organisations and other public sector bodies in the UK and in 16 countries around the world. Experience, and a track record • Around 7, 000 corporate and public sector customers across more than 170 countries • Widely recognised as market leader by industry watchers © British Telecommunications plc “An organization with a working strategy and an increasingly appealing portfolio” Current Analysis 2012 26% Corporate customers Public sector (UK and overseas) Financial institutions Transit Other global carriers Our customers 8

Our customer references Examples of some of our customers from 2012/13 Our customers 9

Our customers What industries are they in? Building our business around industry challenges, with industry-specific solutions Global Banking and Financial Markets This addresses the whole of the financial services sector Global Consumer Packaged Goods These are manufactured, consumable goods that have a quick shelf turnover Global Government Global Health Global Systems Integrators Global Telecom Markets This is focused on the UK Government as well as selected global opportunities This is focused on UK healthcare providers as well as selected global opportunities These are global systems integrators and business process outsourcing customers This is focused on the global wholesale market in traditional and IP traffic Global Pharma Global Logistics Global Manufacturing Global Mining, Oil and Gas These customers produce the world’s medicines These customers focus on the distribution of physical goods These customers produce the world’s physical goods This addresses the needs of the extractive sector Our customers 10

What solutions do we provide? Bringing together a broad portfolio of services into an integrated solution BT Connect BT Compute BT Assure BT Contact BT One BT Advise Knowledge that delivers Our professional services team deliver value by aligning our services to our customers’ business objectives and optimising implementation. © British Telecommunications plc Our solutions 11

What solutions do we provide? Bringing together a broad portfolio of services into an integrated solution BT Assure: Security that matters • • BT One: Communications that unify Security Intelligence Assure Continuity Assure Identity Managed Security Services • • BT Contact: Relationships that grow • • • Auto Contact Multi-channel Contact Cloud Contact Networked Expertise Inbound Contact Customer BT Compute: Services that adapt • Private Compute • On Demand Compute • Telehousing One Voice One Collaborate One Enterprise One Cloud BT Connect: Networks that think • • • IP Connect Ethernet Connect Internet Connect Enterprise Connect Private Line Connect SHDS Connect Optical Connect Applications Diamond IP Access Services Enterprise broadband “BT Global Services has a strong portfolio of services that touches on all the key communications needs of enterprises” Current Analysis, 2011 Our solutions 12

How do we make our network ‘work’ globally? With our network expertise at the core of what we do Overall leader BT is the only company with double-digit market share in each region. TPI, 2011 Satellite services provider in 112 countries Over 2. 8 m UK Wi-Fi locations 1, 277 core fibre Ethernet nodes Telehousing facilities in 9 countries 5, 745 UK telephone exchange buildings IP/MPLS services available in 197 countries 7 global development centres in 4 countries 9 security operation centres in 5 countries 19 global service centres in 12 countries BT’s global data WAN capabilities are threatening in the international market, because the service provider operates one of the largest international MPLS networks supporting the ‘BT Connect’ portfolio, which encompasses IP VPN and Ethernet VPN and multiple value-added ICT services Current Analysis - BT IP Connect Global, Hybrid VPN, Ethernet Connect Assessment, Joel Stradling, April 2012 Working together 13

Investment in global research and development Innovating with customers, partners and universities • One of the largest technology investors in R&D in the UK • A total worldwide portfolio of more than 4, 300 patents and applications • BT has invested more than £ 3. 8 bn in R&D over the last five years • More than 17, 000 scientists and technologists • Global development centres in the UK, India, Malaysia • R&D and innovation centres in the UK, US, Israel, UAE, India and China • Dedicated innovation-scanning teams covering the US, Asia, Europe and the Middle East Universities © British Telecommunications plc “We work with a lot of suppliers and your showcases are the best in the world. We have been to Adastral a number of times over the past two years and are always amazed by the breath of innovation that you have created”. Steve Wotton, Head of IT, Tesco Government Our solutions 14

The official communications services partner for the London 2012 Olympic and Paralympic Games 80, 000 connections across 94 locations Up to 60 Gb of information carried each second 1, 800 wireless access points 5, 500 km of internal cabling 16, 500 telephone lines 14, 000 mobile SIM cards 10, 000 cable TV outlets 642, 000 man-hours Over 800 people on the ground at Games’ Time Note: due to BT Group Partner Agreement conditions with LOCOG, this slide can only be used with individual customers Investing for the future 15

Prosperity Program - Expanding in highgrowth regions Achieving double digit revenue growth across the three regions Asia Pacific Latin America BT in Asia Pacific BT in Latin America • Delivered on our 3 year plan to double the size of our business • 7 technology showcases – 2 additional planned in APAC in 2013 • Launched a Global IP Exchange hub in Singapore • Established an Asia Pacific Health Practice • Opened a new global shared services centre in Malaysia • 75 new logos since the launch of the investment programme • Expanded infrastructure and network reach across Brazil, Mexico and Colombia • More than 40, 000 customer connections • Launched BT Ethernet Connect, BT Assure, BT Compute, BT Contact, BT One and BT Conferencing © British Telecommunications plc Turkey, Middle East & Africa BT in Turkey, Middle East & Africa • 42 new customers signed within the first year of the programme • 9 products and services launched into the region • 3 new network nodes launched in the Middle East • New expanded offices opened in Durban and Johannesburg in South Africa and new office planned for Istanbul Our solutions 16

BT in Hungary operates one of the top 10 shared service centres in two locations, Budapest and Debrecen. „Our mission is to contribute to BT’s business transformation strategy through consolidating, standardizing and optimising business processes, improve performance and productivity in order to provide a better service to our customers. ” • First office in Budapest in 1999 • Debrecen office opened in December, 2007 • Incentive agreement with government for generating employment • Good relationship with universities locally • Family friendly workplace award in 2012 • Membership in organisations: HEBC, HOA Headcount development • December 1999: 3 employees • December 2002: 12 employees • December 2005: 75 employees • December 2007: 280 employees • December 2011: 560 employees • December 2012 : 690 employees • Today: 1300+ employees Key Figures • Serving more than 3000 customers globally • Employees speaking 19 languages • Average is 27. 5 • Internal business partners save up to 60% operational cost after transition BT in Hungary 17

EMEA Regional Operations Centre „ROC”

Facts and Figures Supporting Average churn: 12 BUs across 15 countires >85% 4+12 graduate functions 3000+ employees Average age: 19 languages role model awards p. a. 94% 1300+ Customers supported 100+ 16% Average languages spoken: plans to stay long term 27, 5 2, 5 Facts and Figures 19

BT Global Centres of Excellence Hungary, Budapest & Debrecen India, Gurgaon What we can offer: • 24 -hr cover, 365 days a year • Teams in all major regions • Local language support • Low operational cost • World-class quality service Brazil, Sao Paulo Centres of Excellence 20

Regional Operations Centre, Hungary Budapest / IP West Office Debrecen / Dexium Office § § Central location Less than 30 mins by taxi from Liszt Ferenc Airport (BUD) New BT office opened in October 2007 and continuously growing since then § § Hungary’s second city - 2 hours by train/car from Budapest Direct flight from Luton airport, London University with ~30. 000 students Very supportive local government and university BT Office opened in December 2007 ROC, Hungary 21

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