WELCOME Pritha Paudyal Anup Bhurtel MANAGING INTERPERSONAL RELATIONSHIPS
WELCOME Pritha Paudyal & Anup Bhurtel
MANAGING INTERPERSONAL RELATIONSHIPS
Outline Foundations of Relationships PAC Questionnaire administration Transactional Analysis Life Positioning/Value Assumptions Types of Transactions 5 learning points
Reflection Should a bad morning always end in a bad dusk?
Dimensions of life
1 st Foundation “There must be some sort of balance between personal and professional life” Our personal life affects our professional life and the other way around Personal Professional Relationships
We all want to maintain good relationship Unfolding positive Potential instead of ‘developing positive attitude’ But is it happening? Why?
Interests Expectations Compatibi lity in Preferences Priorities Point of Satisfaction
Perceptual Difference )���� ��( When your Interests Expectations Preferences Priorities Point of Satisfactions Are not compatible
Reflection Who gets affected by a bad relationship?
2 nd Foundation “ To make good smooth relationship, always start from ‘zero’ ”
Reflection Who should take an effort? �������� ?
3 rd Foundation “ Every relationship is for me ”
Feelings and Attitudes Attitude [CATEGORY NAME], [VALUE] Albert Mehrabian, Communication Studies, 2017 [CATEGORY NAME], [VALUE]%
4 th Foundation “ The crux of every relationship is ‘behavior’ and ‘attitude’ ”
5 th Foundation “ It is near to impossible to change the behavior and attitude of others. ”
PAC Questionnaire
22 WHY DO WE NEED TO MAINTAIN GOOD RELATIONSHIP AT WORKPLACE?
Spectrum of Relationship Family. HIGH and INTERACTION Friends Immediate Co-workers 23 Co-workers HIGH RELATEDN ESS Supervisor Personal Acquaintanc es LOW Work Acquaintanc es LOW RELATEDN ESS
• Approach to understand the ways in which people respond to others • A method to study verbal/non-verbal messages (known as Transaction) • A system to improve communication Transactional Analysis 24
Transactional Analysis Parent Adult Child (P) (A) (C) Behavior towards others exists in 3 ego states: 25
Types: PARENT EGO-STATE Critical Parent Nurturing Parent “Life as it is taught” Stored information about actual experiences in early life & situations faced in adulthood Derives from models given from our parents/substitute parents • Mixture of rules & norms passed to us • Results in punitive, critical, judgmental behavior • Or in loving, caring, nurturing & protecting 26
Examples: Don’t do that Do as you are told Because I said so You should know better Wait till your father gets home Don’t let the family down Big boys don’t cry Girls should come home early.
CRITICAL PARENT • Do’s & Don’ts • Judgements & Setting Limits • Imposing what has been taught • Prefer to use punitive action 28
NURTURING PARENT • Caring about others • Protecting, caring, loving • and showing sympathy 29
CHILD EGO - STATE Natural Child “Life as it is Felt” Reflects stored Pattern of behavior based on feelings experienced within self Adaptive Child Observed in emotionally expressive behavior Fixed within 6 -10 years of age Little Professor 30
Spontaneity (Anger, Panicness), Curiosity, Energy NATURAL CHILD Carefree Playfulness; Rebellious Seek company, agreement, oppose to seniority; Discourages isolation 31
Compliance & Submissive, opposite of spontaneous ADAPTIVE CHILD Obedience to Seniors ������� 32
LITTLE PROFESSOR Intuitive, Adaptive manipulative, creative Child Clever part of the personality: thinking outside the box goes beyond existing rules, regulations & process, 33
Adult �� Nurturing Parent ���� Critical Parent Natural Child Adapted Child Little Professor Child 34
• “Life as it is thought” ADULT EGOSTATE • Rationale, logical • Ability to process information based on past experience • Application of knowledge and skills • Unemotional aspect 35
Which composition is better to make smooth relationship? A C C P A P P A C
Expectations vs Reality C P A 37
• 1 st learning point: Conscious initial activation of adult ego; use “Cool Mind” • For this, STOP PAUSE GO st 1 Learning Point 38
VALUE ASSUMPTIONS • We expect others outside their domain while everyone is okay within their domain. • It will significantly stress. 39
• I’m Okay. You’re not Okay. • I’m not Okay. You’re not Okay. • I’m Okay. You’re Okay. Value Assumption or Life Positioning 40
• Always put Positive Value Assumption i. e. I’m okay. You’re okay nd 2 Learning Point 41
Types of Transactions: Nine possible transaction between two individual Types: Complementary Transactions Crossed Transactions Ulterior Transactions BKB/NASC/To. T/2019
Complementary Transactions
rd 3 Learning Point: Always try to make Complementary Transactions* but conditions apply
Complementary Transactions
Conditions If it humiliates you If it affects in your status If it puts you in difficult situation
th 4 Learning Point: Try to avoid Crossed Transactions* but it is necessary in organizational contexts
Necessary… To break status quo To sharpen the decisions To foster creativity It is natural & inevitable To address concerns with some important persons, remember to give complementary transactions as bonus to minimize that ‘invisible distance’
Ulterior Transactions One – social level Another – Psychological Level
th 5 Learning Point: Never-never use Ulterior Transactions it will break the relation in such a way that relation may never revive again
Conclusion Five Foundations Transaction Analysis Value assumptions Types of Transactions 5 learning points
- Slides: 51