Welcome Center Presented by Julie Vu Welcome Center

Welcome Center Presented by: Julie Vu Welcome Center Program Coordinator Date: July 19, 2016

Agenda Ø What is the Welcome Center? Ø Ask. MC Emails Ø Welcome Center Highlight Services Ø Incoming and Outgoing Calls Ø Technology Ø Voice Messages Ø Methods Measuring Outcome Ø Demographics of Student Visitors Ø Serving Students at the Welcome Center Ø Frequently Asked Questions Ø College Tour-number of Tours/Students Ø Outreach Ø Welcome Center Emails Ø Our Future Ø In Conclusion

What is the Welcome Center? Welcome Center is the integral part of Mission’s Student Enrollment Services. First point of contact for Prospective students New students Returning students Continuing students General public Student family members The Staff & Student Ambassadors at the Welcome Center provide a vital role in supporting student access and success, particularly for those who are new or unfamiliar with the college systems.

Welcome Center highlight services These are highlight services we provide and assist students with q q q q My Mission Portal & Web Advisor Admissions Registration Financial Aid Applications (FAFSA, BOG Fee Waivers) Transcript – printing unofficial and requesting official Parking Permits Scholarship Information Homework Campus Tours and General Information Angel (Canvas) Campus Navigation Bilingual ambassadors & staff Activation of Higher One Cards Purchasing Text Books And more! • We welcome and ask to identify the assistance needed • Receive the assistance at the Welcome Center or referred to other appropriate office(s), as needed • Provide guidance and training using the web access tools • Student Ambassadors & staff are ready and willing to help any student at any time!

Technology Students are assisted inside and outside of the Welcome Center. � 10 touchscreen stations and 2 kiosks on the exterior of the Welcome Center available during and outside of open service hours. � 16 internet-capable stations available during open service hours, Monday – Friday. � Students can perform a variety of tasks on these web-based work stations. We have several work stations that accommodate disabled students. � A map device and 4 TV monitors (events, updates, programs)

Welcome Center Methods Measuring Student Outcome and Data Ø Survey Monkey Ø SARS Trak Ø Emails (Ask. MC & WC) Ø Phone Log/Shore. Tel Communication Ø Excel sheet/online form

Serving Students at the Welcome Center July 2015 to June 2016 Jul-15, Jun-16, 876954 May-16, 1348 Aug-15, 1833 Apr-16, 944 Sep-15, 1966 Mar-16, 652 Feb-16, 1736 Jan-16, Dec-15, 9781254 Oct-15, 686 Nov-15, 860 Jul-15 Jan-16 Aug-15 Feb-16 Sep-15 Mar-16 Oct-15 Apr-16 Nov-15 May-16 Dec-15 Jun-16 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Total 876 1833 1966 686 860 978 1254 1736 652 944 1348 954 14087 Duplicating number of students

College Tour: Number of Tours July 2015 – June 2016 May-16, 1 Jun-16, 6 Jul-15, 7 Aug-15, 6 Apr-16, 9 Sep-15, 3 Oct-15, 6 Mar-16, 14 Nov-15, 5 Feb-16, 4 Jul-15 Jan-16 Aug-15 Feb-16 4 Jan-16, Dec-15, 4 Sep-15 Mar-16 Oct-15 Apr-16 Nov-15 May-16 Dec-15 Jun-16 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Total 7 6 3 6 5 4 4 4 14 9 1 6 69

College Tour: Number of Students July 2015 – June 2016 May-16, Jun-16, 25 Jul-15, 8 Aug-15, 10 7 Sep-15, 59 Oct-15, 27 Nov-15, 8 Dec-15, Jan-16, 4 19 Feb-16, 27 Apr-16, 364 Mar-16, 406 Jul-15 Jan-16 Aug-15 Feb-16 Sep-15 Mar-16 Oct-15 Apr-16 Nov-15 May-16 Dec-15 Jun-16 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Total 10 7 59 27 8 4 19 27 406 364 25 8 964

Welcome Center Emails July 2015 – June 2016 Jun-16, 78 Jul-15, 59 Aug-15, 88 May-16, 159 Sep-15, 38 Oct-15, 23 Nov-15, 29 Apr-16, 86 Jan-16, 95 Mar-16, 39 Jul-15 Jan-16 Dec-15, 41 Feb-16, 19 Aug-15 Feb-16 Sep-15 Mar-16 Oct-15 Apr-16 Nov-15 May-16 Dec-15 Jun-16 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Total 59 88 38 23 29 41 95 19 39 86 159 78 754

Ask. MC Emails July 2015 – June 2016 Jul-15, Jun-16, 390 406 Aug-15, 376 May-16, 571 Sep-15, 331 Apr-16, 335 Oct-15, 265 Jan-16, 380 Mar-16, 310 Dec-15, 225 Feb-16, 307 Jul-15 Jan-16 Aug-15 Feb-16 Nov-15, 249 Sep-15 Mar-16 Oct-15 Apr-16 Nov-15 May-16 Dec-15 Jun-16 Jul-15 390 Aug-15 376 Sep-15 331 Oct-15 265 Nov-15 249 Dec-15 225 Jan-16 380 Feb-16 307 Mar-16 310 Apr-16 335 May-16 571 Jun-16 406 Total 4145

Incoming and Outgoing Calls July 2015 – June 2016 Jun-16, 1120934 Jul-15, Aug-15, 1193 May-16, 1317 Sep-15, 923 Apr-16, 865 Oct-15, 754 Mar-16, 618 Jan-16, 1246 Nov-15, 580 Feb-16, 686 Dec-15, 405 Jul-15 Feb-16 Aug-15 Mar-16 Sep-15 Apr-16 Oct-15 May-16 Nov-15 Jun-16 Dec-15 Jan-16 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Total 934 1193 923 754 580 405 1246 686 618 865 1317 1120 10641

Voice Messages July 2015 – June 2016 Aug-15, 64 Jul-15, 75 Jun-16, 179 Sep-15, 90 May-16, 113 Oct-15, 81 Apr-16, 143 Nov-15, 9 Dec-15, 29 Mar-16, 129 Jan-16, 49 Feb-16, 80 Jul-15 Jan-16 Aug-15 Feb-16 Sep-15 Mar-16 Oct-15 Apr-16 Nov-15 May-16 Dec-15 Jun-16 Jul-15 75 Aug-15 64 Sep-15 90 Oct-15 81 Nov-15 9 Dec-15 29 Jan-16 49 Feb-16 80 Mar-16 129 Apr-16 143 May-16 113 Jun-16 179 Total 1041

Demographics of Student Visitors July 2015 – June 2016 Ethnicity 13% African. American Indian Asian 0% 5% 2% 3% 10% Age Group 18% 10% 19 or. Less Filipino 0% 41% 27% 20 -24 Hispanic Pacific Islander Two Or More White 30 -34 35 -39 40 -49 11% Unknown 9% 25 -29 7% 1% 28% Gender 16% 42% F M 57% Unknown 50+

Frequently Asked Questions 1. 2. 3. 4. 5. 6. 7. 8. 9. How do I apply for Mission? How long after I apply will I get my student ID number? If I don’t receive my student ID how can I get it? How do I fill out the FAFSA? (All questions regarding FAFSA) How can I make an appointment with a counselor? How do I register for classes? How do I drop a class? Do I need to take an assessment test before I register for classes? What are Welcome Center, Counseling, FA, Admissions & Records and the assessment center’s hours of operations? 10. When I can register for next semester? 11. What is the deadline for add and drop with/without withdrawal? 12. When are the summer/spring/winter breaks? 13. When do the fall/spring classes start? 14. When is the deadline for pass/no pass option? 15. How can I order my office and unofficial transcripts? 16. Where I can find the BOG and all other forms? 17. What can I do if I have a hold on my account? 18. How can I apply if I am a high school student? 19. How can I apply for the Middle College Program? 20. How can I reset my password for Mission portal/ FAFSA/ Angel? 21. How can I find my Student ID if I forgot? 22. Where can I buy a parking permit? 23. Where can I find information about my grade and GPA? 24. Where can I find information about graduation and requirement? 25. How do I know which book to require for my classes? 26. How do I clear my prerequisite? 27. How long will it take to get my refund? 28. For the assessment tests, how long does each test take? 29. Where can I get V 1 independent/dependent forms? 30. How can I update my personal information? 31. How can I change my residency status?

Outreach Ambassadors continue to provide critical assistance to the Outreach team, both in their day-to-day roles and also representing Mission College at over 50 community events, high school visits, and community presentations. ü Overfelt High School ü Gunderson High School ü Yerba Buenna High School ü SVCTE College Fair ü Santa Clara High School ü Wilcox High School ü Independence High School ü And more!

Our Future q 45 workstations q Creating Power. Points or Video for the FAQs q Tracking students on kiosks/touchscreen stations/map device q Large projector screen for new Welcome Center q 3 or 4 phone lines

In Conclusion Mission College’s first priorities are students, their learning and their success. By having the Welcome Center in itself serves Mission’s statement. We have diverse student ambassadors and staff that are knowledgeable of the economic and cultural needs of the student population. We are the only Welcome Center in the South Bay area! Thank you so much for supporting the Welcome Center.

“WE ARE MISSION”, we have it all!! Thank you for listening!