Website Content v 5 0 Customer Menu Home

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Customer Menu Home Approvals Repair Centre’s About us BSi Kitemark Leeds Our Awards Insurer York Our People Manufacturer Harrogate Careers Repair Options Customer Services Comms Accident Repairs & Restoration Air Conditioning Service Bodywork Detail & Clean Collection & Delivery FAQ’s Courtesy Cars Excess Protection Repair Updates Testimonials & Feedback Barnsley Diagnostics Non-Fault Service Huddersfield Decals & Wrapping Repair Estimates Hull SMART Repairs Doncaster Valet Ashbourne Wheels & Tyres High Peaks Mansfield Rotherham Sheffield

Home Page Strapline – A professional & friendly repair group. Welcome to Alton Cars, one of UK’s largest networks of vehicle repair centres. We’re a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centres hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We’re proud of our reputation for being a professional & friendly repair group, so if you’re searching for a wellrespected vehicle repairer that you can trust, you’ve found them. Alton Cars vital stats update Braches – 12. Recovery Trucks – 24. Courtesy Vehicles – 450. Repairs per week – 700. Dedicated Staff – 320. Find your nearest branch menu – add S 4 7 UR branch postcode for Sheffield please.

About Us The company was established in 1979 when current Group Chairman Tony Parish and his business partner Alan Stephenson opened their first repair centre in Leeds, combining their first names to call it ‘Alton’ Cars. Having built a reputation for quality and attention to detail, Alton Cars gradually expanded its Leeds operation into two purpose-built units on Saxton Lane and by 2007, Alton Cars Leeds had again relocated to a new, ground-breaking site in the Cross Green area of Leeds. Further afield, the company had already begun to expand by acquiring other well established bodyshops. In 1999, Minister Coachworks joined the Alton Cars Group to become Alton Cars York. Throughout the next decade, further acquisitions saw Knaresborough Body Repairs, RC Jones Motor Bodies & Huddersfield Accident Repair Centre join under the banner of Alton Cars Harrogate, Alton Cars Barnsley & Alton Cars Huddersfield. In 2014 the group opened two new repairs centres, Alton Cars Hull & Alton Cars Doncaster, to give the group strategic coverage of the whole of the Yorkshire & Humberside regions. A change of approach at these sites saw Alton Cars create purpose-built repair centres, each equipped with cutting edge equipment & technology. In more recent times, Alton Cars has been back on the acquisition trail with the purchase of Beeson & Galloway, Blenheim Express Repairs, JD Bodyworks & Brookstead Panelcraft. Significant renovation works was carried out at each of the sites to bring them up to scratch and they’ve been rebranded Alton Cars Ashbourne, Alton Cars High Peak, Alton Cars Mansfield & Alton Cars Rotherham respectively as the group moves into the Derbyshire & Nottinghamshire territories. In 2018, continued growth has seen the group secure a premise in Sheffield. Intensive renovation works was carried out over a 2 month period to create a new flagship branch, Alton Cars Sheffield. With further expansion on the horizon, the future promises to be exciting for Alton Cars !

Our Awards Our repair centres really are multi-award winning! Over the years we’ve been nominated for an impressive array of awards and won a few of them as well: ü ü ü ü 2006 – Alton Cars Leeds – Winner of Motor Trader Bodyshop of the Year. 2006 – Alton Cars Barnsley – Finalist of Bodyshop Magazine Independent Bodyshop of the Year. 2007 – Alton Cars Leeds – Winner of AM Magazine Bodyshop of the Year. 2008 – Alton Cars Leeds – Winner of Bodyshop Magazine Independent Bodyshop of the Year, winner of AM Magazine Bodyshop of the Year & Motor Trader Bodyshop of the Year – the first ever UK bodyshop to hold the ‘triple crown’. 2012 – Alton Cars Barnsley – Finalist of Bodyshop Magazine Medium Bodyshop of the Year. 2013 – Alton Cars Barnsley – Finalist of WNS Assistance Bodyshop of the Year. 2016 – Alton Cars Group – Finalist of the British Bodyshop Awards BSi Kitemark Excellence Award. 2018 – Alton Cars Group – Finalist of the British Bodyshop Awards National Sopp & Sopp / AGL Bodyshop of the Year Award.

Our People Alton Cars Group has an experienced Senior Management Team which oversees all strategic and operational company decisions. With a combination of hands-on workshop knowledge and business skills across all disciplines, the team work hard to ensure the Alton Cars Group continues to operate at the cutting edge of the industry: ü ü ü ü Tony Parish – Picture – Group Chairman. Diane Parish – Picture – Group Director. Julian Milner – Picture – Group Managing Director. Neilson Jones – Picture – Group Commercial Director. Roland Davies – Picture – Group Operations Director. Sophie Braithwaite – Picture – Group Finance Director. Graham Connell – Picture - Group Bodyshop Manager. Paul Blundell – Picture – Group HR Manager. Tom Butterworth – Picture – Group Procurement Manager. Jo Smith – Picture – Group Customer Service Manager. Martin Harris – Picture attached to email follow – Group Regional Bodyshop Manager. Andrew Woodhead - Picture to follow – Group Parts Manager. Jamie Henderson - Picture attached to email – Group Engineering Manager. To change / add the following Bodyshop Managers: ü Chris Hutchinson- Alton Cars Rotherham Manager. ü Mark Scott - Alton Cars Sheffield Manager.

Careers Our staff are the heartbeat of the Alton Cars Group and we’re proud to employ so many long-serving & highly qualified people. We have a team of over 320 staff who perform a variety of roles across the group. Alton Cars are an equal opportunities employer and are always searching for skilled & hard working individuals to join the Alton Cars team. Please view our current vacancies below:

Approvals Text - The Alton Cars Group is proud to hold distinguished approvals for a range of manufacturers, insurers and standards agencies. All of our repair centres are audited on a regular basis, ensuring that our equipment, technicians and processes remain at the forefront of industry standards: ü ü ü Repairs are carried out in accordance with manufacturer repair methods. Technicians are ATA or NVQ equivalent accredited and have received all applicable manufacturer training. Suitable & well maintained equipment, tooling and diagnostics facilities are used. Appropriate parts and materials that are manufacturer & insurer approved are used. Continual improvement is made in all areas to keep pace with the latest vehicle technologies & industry developments. We believe you won't find a better quality of service and workmanship anywhere else and for good reasons - the approvals that the Alton Cars Group hold means that you can be confident in the quality & safety of vehicle repairs carried out. For additional peace of mind, all work carried out is guaranteed for a minimum of 3 years.

BSi Kitemark Back in 2007, the Alton Cars Group decided to make a public commitment to repair quality by becoming early adopters of the BSi Kitemark for vehicle body repairs and we’re proud that each of our repair centres is BSi Kitemark approved. What is the BSi Kitemark? The BSi Kitemark is one of the UK’s most respected certification marks within the automotive sector, with each of our repair centres inspected on a regular basis: ü ü ü Repairs are carried out in accordance with manufacturer repair methods. Technicians are ATA or NVQ equivalent accredited and have received all applicable manufacturer training. Suitable & well maintained equipment, tooling and diagnostic facilities are used. Appropriate parts and materials that are 100% manufacturer & insurer approved are used. Continual improvement in all areas to keep pace with the latest vehicle technologies & industry developments. You can feel reassured that whatever repairs required – cosmetic, structural, aluminium or composite – they’ll be carried out to the highest standards & won’t compromise the safety of your vehicle. For additional peace of mind, all the work carried out is guaranteed for a minimum of 3 years. For more information about the BSI Kitemark and what it means please call 08450 765610 or visit www. kitemark. com.

Insurer We work closely with most of the UK’s leading insurers & work providers. If we’re not an approved repairer for your insurance company, it’s not a problem. It’s your right to choose where your vehicle gets repaired, so if you want your local branch of Alton Cars to carry out repairs, just contact us and we’ll take care of everything. ü ü ü ü ü AA. Albany. Allianz. Auto Accident Claims. Aviva. Brit. Chaucer. Churchill. Covea. Co-operative. Countrywide Assistance. Crashworth. Direct Line. Edge Repair Services. Elite Accident Management. Esure. FARG. FMG ü ü ü ü ü Green Flag. Helphire. Linkfield Accident Management. Lex Autolease. LV=. Motorcare. Nationwide Network Services. NIG. Kindertons Accident Management. Provident. Privilege. RSA. S&G Response. Saga. Sopp & Sopp. Vizion Network. Zurich.

Manufacturer The Alton Cars Group holds a diverse selection of manufacturer approvals including Alfa Romeo, Audi, Fiat, Honda, Hyundai, Kia, Mazda, Mercedes-Benz, Nissan, Peugeot, Seat, Skoda, Suzuki, Toyota, Tesla, Volvo & VW. Our repair centres have rigorous audits on a regular basis to ensure compliance with each of our manufacturer approvals. Likewise, our staff receive up-to-date technical training from the manufacturer themselves. In all 16 manufacturers are happy to put their name to the quality of our repairs and service, which we think speaks volumes. *Could the Tesla logo to the VM logo montage you created on the page? Could we add a small article / picture on the bottom of the home page to promote the fact that we have secured the Tesla approval @ 3 sites? Preparing For The Future As the motor industry continues to invest & embrace in both electric & hybrid technology, its important that the vehicle repair industry follows suit. Alton Cars are delighted to have secured the Tesla manufacturer approval at our Leeds, Barnsley & Mansfield repair centres, ensuring that we continue to operate at the forefront of the vehicle repair industry.

Repair Centre’s The Alton Cars Group has a network of 12 state of the art repair centres – Leeds, York, Harrogate, Barnsley, Huddersfield, Hull, Doncaster, Ashbourne, High Peak, Mansfield, Rotherham & Sheffield- ensuring the group has strategic coverage of the Yorkshire , Derbyshire & Nottinghamshire regions and beyond. Whether you’re a retail customer, insurance customer or fleet manager you’ll find a warm welcome at our branches, with all sites undertaking repairs on all types of vehicles from regular, prestige & classic cars, to commercial vans, so all you need to do is decide which is the most convenient for you. Find your nearest branch menu – Add S 4 7 UR branch postcode for Sheffield please.

Leeds Alton Cars Leeds is the flagship site of the Alton Car Group. As with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair all vehicle makes & models. The site also holds a diverse range of manufacturer approvals including Audi, Mercedes-Benz, Seat, Skoda, Tesla & VW should you favour a repairer with specialist knowledge of these marques. On top of this, Alton Cars Leeds covers up to a 30 mile radius including the surrounding areas of Alwoodley, Beeston, Headingley, Horsforth, Pudsey, Morley, Rothwell & Roundhay. In 2007 Alton Cars Leeds moved to a ground-breaking site, which boasts a substantial 25, 000 square foot workshop equipped with cutting edge technology for aluminium & composite vehicle repairs. The team are ready & waiting to help with any queries you may have no matter how big or small so call us now on 0113 3918260. Menu Address: Alton Cars Leeds, Cross Green Approach, Leeds, LS 9 0 SG. Tel: 0113 3918260. Fax: 0113 3918262. Email: leeds@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

York You’ll find a warm welcome at Alton Cars York; your local BSi Kitemark approved facility that has the equipment, technology and expertise to repair all vehicle makes & models. The site also holds a diverse range of manufacturer approvals including Kia, Mazda, Nissan, Toyota & Volvo should you favour a repairer with specialist knowledge of these marques. On top of this, Alton Cars York covers up to a 30 mile radius including the surrounding towns of Bridlington, Haxby, Malton, Pocklington, Selby, Scarborough, Tadcaster & Thirsk. Alton Cars York was established back in 1960’s and was originally known as Minster Coachworks before joining the Alton Cars Group. Throughout the years the site has been modernised & redeveloped and now houses a state of the art 24, 000 square foot workshop. Our centralised account department is also located here and the team handle all aspects of the groups finances to ensure we can work efficiently with customer & insurers alike. The team are ready & waiting to help with any queries you may have no matter how big or small so call us now on 01904 717100. Menu Address: Alton Cars York, James Street, York, YO 10 3 WW. Tel: 01904 717100. Fax: 01904 717101. Email: york@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Harrogate You’ll find a warm welcome at Alton Cars Harrogate; your local BSi Kitemark approved facility that has the equipment, technology and expertise to repair vehicles of all shapes and sizes. The site also holds a diverse range of manufacturer approvals including Alfa Romeo, Fiat, Honda, Nissan, Peugeot, Toyota, Vauxhall & Volvo should you favour a repairer with specialist knowledge of these marques. On top of this, Alton Cars Harrogate covers up to a 30 mile radius including the surrounding towns of Buckden, Knaresborough, Leybourn, Northallerton, Ripon & Thwaite. Alton Cars Harrogate was established in 1987 and was originally known as Knaresborough Body Repairs, before joining the Alton Cars Group in 2001. Throughout the years the site has been modernised & redeveloped and now houses a state of the art 7, 500 square foot workshop. The team are ready & waiting to help with any queries you may have no matter how big or small so call us now on 01423 868038. Menu Address: Alton Cars Harrogate, Manse Lane, Knaresborough, HG 5 8 LF. Tel: 01423 868038. Fax: 01423 838078. Email: harrogate@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Barnsley You’ll find a warm welcome at Alton Cars Barnsley; your local BSi Kitemark approved facility that has the equipment, technology and expertise to repair vehicles of all shapes and sizes. The site holds a diverse range of manufacturer approvals including Audi, Seat, Skoda, Tesla & VW should you favour a repairer with specialist knowledge of these marques. On top of this, Alton Cars Barnsley covers up to a 30 mile radius including the surrounding towns of Chesterfield, Dewsbury, Rotherham, Sheffield , Wakefield & Worksop. Alton Cars Barnsley was established back in 1946 and was originally known as RC Jones Motor Bodies. Throughout the years the site has been modernised & redeveloped and now houses a state of the art 21, 500 square foot workshop. Our Central department is also located here and the team work directly with insurers & work providers to ensure that our customer service advisors are well informed and able to contact customers quickly, especially in the case of emergencies. The team are ready & waiting to help with any queries you may have no matter how big or small so call us now on 01226 205123. Menu Address: Alton Cars Barnsley, Claycliffe Rd, Barugh, Barnsley, S 75 1 HS. Tel: 01226 205123. Fax: 01226 292202. Email: barnsley@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Huddersfield You’ll find a warm welcome at Alton Cars Huddersfield; your local BSi Kitemark approved facility that has the equipment, technology and expertise to repair all vehicle makes & models. The site also holds a diverse range of insurer approvals including Aviva, Cooperative, Crashworth, Helphire, LV=, WNS & Zenith. On top of this, Alton Cars Huddersfield covers up to a 30 mile radius including the surrounding towns of Bradford, Brighouse, Denby Dale, Halifax, Holmfirth, Mirfield & Slaithwaite. Alton Cars Huddersfield was originally known as Huddersfield Accident Repair and joined the Alton Cars Group in 2009. In 2012 the site moved to a new purpose built unit in the centre of Huddersfield and now boasts a substantial 15, 000 square foot workshop. The team are ready & waiting to help with any queries you may have no matter how big or small so call us now on 01484 532586. Menu Address: Alton Cars Huddersfield, Old Fieldhouse Lane, Huddersfield, HD 2 1 AG. Tel: 01484 532586. Fax: 01423 422603. Email: huddersfield@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Hull Alton Cars Hull is a purpose built site which opened in March 2014. As with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair vehicles of all shapes and sizes. Alton Cars Hull holds a diverse range of insurer approvals including Covea, Esure, FMG, Helphire & WNS. On top of this, we cover up to a 30 mile radius from Hull to the surrounding towns of Beverley, Grimsby, Hedon, Leven, Market Weighton & Withernsea. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 01482 820188. Menu Address: Alton Cars Hull, Unit 30, Sutton Field industrial Estate, Bergen Way, Hull, HU 7 0 YQ. Tel: 01482 820188. Fax: 01482 379616. Email: hull@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Doncaster Alton Cars Doncaster is a purpose built site which opened in September 2014. As with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair all vehicle makes & models. Alton Cars Doncaster holds a diverse range of insurer approvals including the likes of Covea & FMG. On top of this, we cover up to a 30 mile radius from Doncaster to the surrounding towns of Bawtry, Cleethorpes, Grimsby, Goole, Retford & Scunthorpe. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 01302 556255. Menu Address: Alton Cars Doncaster, Unit 14, Shaw Lane Industrial Estate, Doncaster, DN 2 4 SE. Tel: 01302 556255. Fax: 01302 731746. Email: doncaster@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Ashbourne Alton Cars Ashbourne joins the group having been originally known as Beeson & Galloway. Significant investment and renovation works has been carried out to extend and upgrade the facilities in recent times and as with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair all vehicle makes & models. Alton Cars Ashbourne holds a diverse range of insurer approvals including the likes of Hastings, Lex & NARG. On top of this, we cover up to a 30 mile radius from Ashbourne to the surrounding areas of Bakewell, Belper, Burton-on-Trent, Derby & Matlock. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 01335 342808. Menu Address: Alton Cars Ashbourne, 18 -19 Blenheim Road, Ashbourne, DE 6 1 HA. Tel: 01335 342808. Fax: 01335 300093. Email: ashbourne@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

High Peak Alton Cars High Peak joins the group having been originally known as Blenheim Express. As with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair all vehicle makes & models. Alton Cars High Peak is building a diverse range of insurer approvals including the likes of Albany, Helphire & Vizion. On top of this, we cover up to a 30 mile radius from High Peak to the surrounding areas of Buxton, Glossop, Hyde, Macclesfield & Stockport. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 01663 734075. Menu Address: Alton Cars High Peak, Jodrell Meadow, Whaley Bridge, High Peak, SK 23 7 AJ. Tel: 01663 734075. Fax: 01663 734088. Email: highpeak@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Mansfield Alton Cars Mansfield joins the group having been originally known as JD Bodyworks. Significant investment and renovation works has been carried out to extend and upgrade the facilities in recent times and as with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair all vehicle makes & models. The site holds a total of 12 manufacturer approvals including Citroen, Honda, Renault, Tesla & Toyota should you favour a repairer with specialist knowledge of these marques. On top of this, Alton Cars Mansfield covers up to a 30 mile radius including the surrounding areas of Grantham, Newark, Nottingham, Sleaford & Southwell. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 01623 423778. Menu Address: Units 1 -3, Anglia Way Industrial Estate, Anglia Way, Mansfield, NG 18 4 LP Tel: 01623 423778. Fax: 01623 659645. Email: mansfield@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Rotherham Alton Cars Rotherham joins the group having been originally known as Brookstead Panelcraft , with the site relocated to a brand new, purpose built premises. As with all Alton Cars repair centres, the site holds a coveted BSi Kitemark and has the equipment, technology and expertise to repair all vehicle makes & models. In addition, the site has a Kia manufacturer approval and works with many of the biggest names in the industry such as RAC, Slater Gordon and S&G Response. Alton Cars Rotherham covers up to a 30 mile radius including the surrounding areas of Aughton, Braithwell, Scholes & Treeton. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 01709 377441. Menu Address: Units B 1 -B 3, Eastwood Trading Estate, Chesterton Rd, Rotherham, South Yorkshire, S 65 1 SU Tel: 01709 377441 Fax: 01709 369644 Email: rotherham@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm.

Sheffield (all new) You’ll find a warm welcome at Alton Cars Sheffield; your local BSi Kitemark approved facility that has the equipment, technology and expertise to repair vehicles of all shapes and sizes. Significant investment has gone into the newly refurbished repair centre for 2018 and it’s now equipped with the latest equipment across a substantial 21, 000 square foot workshop, allowing the site to handle significant work volumes. Alton Cars Sheffield has already built a diverse portfolio of insurer approvals including the likes of Car Repair Network, CIS, FMG, Motorcare & Vizion and will service up to a 30 mile radius including the surrounding areas of Fulwood, Hillsborough, Loxley, Mosborough & Stocksbridge. The team are ready & waiting to help with any queries you may have no matter how big or small, so call us now on 0114 3495555. Menu Address: Unit B, President Park, Savile Street East, Sheffield, S 4 7 UR. Tel: 0114 3495555 (no fax) Email: sheffield@altoncars. co. uk Opening hours: Monday – Friday: 8. 00 am - 5. 00 pm, Saturday: 8. 00 am - 12. 00 pm. *Pictures to follow.

Repair Options Alton Cars don’t just repair accident damaged vehicles, we offer a wide range of repair solutions at competitive prices: ü ü ü ü ü Accident Repairs & Restoration. Air-Con Recharge & Service. Alloy Wheel Refurbishment. Bodywork Buff & Polish. Decals & Wrapping. Diagnostic Services. SMART Repairs. Tyre Replacement. Valet. Wheel Alignment. If your vehicles already booked in for a repair at Alton Cars, why not get some additional work done? If there are similarities in the repair processes being carried out we can offer substantial discounts. As additional work can usually done in tandem with the other work being carried out, there’s no extra waiting time, whilst saving you the inconvenience of rebooking your vehicle in at a later date. For further information or a free of charge quote just contact your nearest branch of Alton Cars.

Accident Repairs & Restoration 1 Accident repair & restoration is our area of expertise and we believe you won't find a better quality of service & workmanship anywhere else. We have the experience & facilities to handle all types of vehicles, from regular & prestige motors, to classic cars and 3. 5 T commercial vans. Here are some of the benefits you’ll receive when you choose Alton Cars Group repair centre*: ü ü ü ü Accident repairs carried out to manufacturers methods and supported by BSI PAS 125 Kitemark. Free collection & delivery within a 30 mile radius for immobile vehicles. Free courtesy car or like for like hire car if the accident wasn’t your fault. Free repair estimates from an ATA accredited engineer. Minimum 3 year guarantee for all accident repair work carried out. Genuine manufacturers parts used on all accident repairs. * Industry leading repair cycle times. Complimentary vehicle wash & vac. * Dependant on insurer & private terms & conditions.

Accident Repairs & Restoration 2 Repair Process All our Alton Cars branches adopt the same repair processes with our ATA technicians specialising in certain areas: 1) Strip – The damaged area of the vehicle is fully stripped down. This can reveal previously unseen damage. 2) Panel – Bodywork and panels are repaired using the latest tools & techniques such as miracle pull systems, flat liners & welders. 3) Paint Preparation – Surfaces are prepared for painting by using cleaning & fine flatting techniques. Areas of the vehicle which don’t need painting such as trims, wheels and glass, are masked up. 4) Paint – Our expert paint technicians will respray the prepared surfaces and where authorised, will look to ‘blend’ the colour to ensure a seamless finish. Painted vehicles & parts are then left in a professional paint booth to bake and dry properly. 5) Polish – Newly painted bodywork and panels are then polished to an original factory finish. 6) Rebuild – The vehicle is put back together using undamaged original and new parts, with diagnostic resets and testing carried out as required. If major mechanical or structural work has been carried out the vehicle is also taken for a test drive 7) Wheel Alignment – Depending on the accident damage and incident circumstances, a wheel alignment test might be required to check for potential steering and suspension damage. 8) Clean - The vehicle has a complimentary wash & vac. 9) Quality Control – A comprehensive 36 point check is carried out to ensure repairs are up to our high standards. Reposition site slider – please can this menu be moved below the repair process menu?

Air-Conditioning Most vehicles on the road now have air conditioning units fitted as standard and many of us enjoy the benefits of keeping cool in the summer or de-misting our windscreens in winter. However, the performance of the air-con system will suffer over time if it’s not properly maintained. Air-con systems leak at least 10% of their specialist gas freon over the course of a year and manufacturers recommend they’re recharged with gas & lubricant every 2 years, so yours might well be overdue? Alton Cars repair centres offer 2 levels of service maintenance to ensure that your air conditioning remains in optimum condition: ü Air-Con Recharge – Straightforward system drain & re-gas. Prices from £ 49. 99*. *Price dependant on vehicle make, model & age. ü Air-Con Service – Full service including system drain, clean, re-gas and system pressure & leak check. Prices from £ 89. 99^. ^Price dependant on vehicle make, model & age. If a leak is detected this can be repaired at an additional cost.

Bodywork Detail & Clean Got some light scratches on your bodywork? Are some of the panels dull or faded? Our experienced technicians can machine buff & polish your vehicles bodywork using the latest orbital technology. Here’s how it works: 1. 2. 3. The vehicle is pressure washed, cleaned & leathered off to remove any excess dirt & debris. Your bodywork is buffed with a light compound to remove the top surface layer of clearcoat. This removes and reduces the appearance of scratches. Vehicle bodywork is polished to an original factory finish. This is particularly effective at restoring dull and faded panels. A complete machine buff & polish to your vehicles bodywork will help it look like new and is great value with prices starting from £ 99. 99*. So what are you waiting for? Call your local Alton Cars repair centre to arrange a booking now. *Price dependant on vehicle make, model & age.

Decals & Wrapping Every Alton Cars repair centre offers a vehicle decal & wrapping service. Many of our customers find this particularly beneficial - it saves the hassle of having the work done independently, minimising down time, whilst maintaining the integrity of your company branding. Typical clients include: ü ü ü Company fleets including housing associations, couriers, telecommunications and utilities. Estate & Marketing agencies. Taxi fleets. Tradesmen including builders, plumbers, joiners and plasterers. Private individuals looking to make their car stand out. If you’re looking to promote a product or brand our vehicle decals & wrapping service could be perfect for you - using your vehicle as a mobile advertisement is an effective & low cost way of marketing. The design options are endless and we can work with you to create a design that is tailored to your business needs – whether you want an individual decal or full vehicle wrap. Many new private & business customers approach Alton Cars for a free bespoke quote, so why not give your local repair centre a call?

Diagnostics Vehicle electronics monitor & control a host of parameters on your vehicles including the likes of vehicle stability & engine performance. At Alton Cars we’ve continuously invested in the latest diagnostics equipment and use approved solutions from Audatex and Snap On as well as a range of manufacturer specific systems for the likes of Audi, Mercedes & VW too. Have you got a warning light on your dash? Using our cutting edge technology, our technicians are able to identify vehicles faults & recommend suitable solutions for most vehicles on the road today. Diagnostic tests cost from as little as £ 39. 99* so why pay dealership prices? Call your local Alton Cars repair centre to book a diagnostic test now. *Price dependant on vehicle make, model & age. Price excludes any recommended repairs.

SMART Repairs Does your vehicle need refurbishing before being returned to a lease or hire company? Or perhaps you have some cosmetic damage you want repairing? Alton Cars offer a swift and cost effective solution called Small to Medium Area Repair Techniques or SMART repairs. Our dedicated facilities & technicians can carry out repairs to minor vehicle bodywork, plastics & interior trim damage such as: ü ü ü ü Alloy wheel refurbishment and repairs. Bodywork scuffs, cracks and scrapes. Paintless dent removal. Plastic heat treatment repairs. Stone chips and door edge chipping. Upholstery marks & burns. Windscreen replacement. Wing mirror repairs & replacement. With our SMART service, repairs can be carried out quickly, at very competitive prices and all to professional bodyshop standards. So many of our customers have benefitted from our SMART service and you can too, just contact your local Alton Cars repair centre for an FOC estimate.

Valet If your vehicle comes to Alton Cars for accident damage repairs we’ll give it a complementary clean, including an exterior wash and interior vac. Want to take things a step further? We offer a professional valet service to help make your vehicle look & feel like new: ü ü ü Bodywork pressure wash & leather. Wheels cleaned Tyres blacked. Windows polished. Interior vac. Dashboard clean & polish. Each and every Alton Cars repair centre offers a professional valet service with prices starting from £ 24. 99*, so why not treat your car to some TLC? * Dependent on vehicle make, model & condition.

Wheels & Tyres 1 Alloy Wheel Refurbishment Whether you are looking to repair your alloys or would just like a new look with a colour change then Alton Cars can help. We offer a wide range of manufacturer colour finishes and in most cases our skilled technicians can make scuffed and scratched alloy wheels look as good as new, protecting the value of your motor. Alloy Wheels can be refurbished at a fraction of the cost of replacement wheels. So why not get your alloy wheels refurbished at your local branch of Alton cars? Prices start from £ 59. 99* for a single alloy to £ 199. 99* for a set of 4 wheels. * Dependent on alloy damage, size & finish. Excludes polished or diamond cut rims.

Wheels & Tyres 2 Tyre Replacement Tyres are critical to vehicle safety as they influence vehicle handling and braking performance and over time both the performance & tread of your tyres will decrease, with most manufacturers recommend replacing tyres with a depth of 3 mm or less. Our technicians can ensure you stay safe & legal by checking your tyre pressures and tread depths. We can then advise you how long your tyres are likely to last and if replacements are required, Alton Cars can supply and fit tyres to suit any budget – from low cost, premium brand & winter tyres. To provide you with an accurate quote we’ll just need details of the desired tyre, e. g. tyre width, profile, rim size, load index & speed rating. If you’re unsure on this you can find this information on the side of your tyre wall.

Wheels & Tyres 3 Wheel Alignment Wheel alignment or geometry plays an important part in vehicle safety with accurate alignment ensuring optimum vehicle manoeuvrability & control, as well as maximising tyre life & fuel economy. Does your vehicle pull to one side or generally feel unstable? Do your tyres have inconsistent wear? If the answers yes to these questions, then there might well be an issue with your vehicles wheel alignment or suspension. Fear not, every Alton Car repair centre is equipped with laser 4 -wheel alignment & geometry technology. We can carry out a full 8 -point wheel alignment check on your vehicle from £ 69. 99*, providing expert advice and a copy of the geometry report. *Dependant on vehicle make & model. If further work is required to re-align the wheels, this is an additional cost.

Customer Services At Alton Cars we pride ourselves on consistently delivering a professional and friendly service. We have invested heavily in our staff, training, & processes to create an industry leading customer experience: ü Central Team – Dedicated Account Managers work directly with your insurer to ensure clear lines of communication and a quick response should your vehicle be immobile. ü Customer Reception – Our Customer Service Advisors are on hand to help customers with all day-to day queries in person or by phone, text or email. ü Customer Services Team – This team works with our other customer service teams to provide support where required and train out new improved, uniform processes. The team also works in specialist areas such as customer feedback. Alton Cars has put together a comprehensive range of services, giving our customers unbeatable value for money & convenience: ü Free collection and delivery within a 30 mile radius*. ü Free of charge courtesy car if you have applicable cover on your insurance policy*. ü Free of charge repair estimate, just pop into you nearest branch or try using our DIY estimate facility. ü Free of charge test & online live repair updates. ü Free of charge Non-fault service. If the accident wasn’t your fault our specialists can handle the claim on your behalf, ensuring you get a like-for-like replacement vehicle, have no excess to pay, whilst it won’t affect your history either. ü Alton Cars offers excess protection which can be taken for a 1, 2 or 3 year period. For a small subscription fee you can cover the full cost of your insurance excess -should you have an accident jut make sure you book it in to your local Alton Cars repair centre. * Subject to insurance terms, conditions & cover type. We are here to help, so if you have any enquiries just contact a member of the team or why not take a look at our FAQ’s.

Collection & Delivery At Alton Cars we have invested heavily in a fleet of 24 specialist recovery vehicles so that we can offer a recovery, collection & delivery service. Our top priority are immobile vehicles that are stranded by the roadside and we aim to be at the scene within 2 hours. If your vehicle requires a specialist recovery due to the nature of the damage, positioning of the vehicle, etc, then we can liaise with your insurers to make arrangements on your behalf. We recognise that in today’s busy world, people can struggle to drop off or collect their vehicles. Not to worry, every branch of Alton Cars offers a collection & delivery service within a 30 mile radius*. Our Customer Service Advisors usually book open morning or afternoon appointments, but are happy to tailor arrangements where possible. Please bear in mind that we have to prioritise immobile vehicle collections and offer a first come first service, so we’re not always able to offer a same day service. * Subject to insurance entitlement, cover & availability.

Courtesy Cars At Alton Cars we fully appreciate how important it is to keep you mobile. So when your vehicle is with us, you can have one of our courtesy cars free of charge, keeping you on the road*. We’ve invested in over 450 courtesy vehicles across our repair network and can offer a range of options, with all cars less than 12 months old: ü Class A Courtesy Cars – assortment of 3 & 5 door superminis. ü Automatic Courtesy Cars – 5 door automatic superminis. Availability is limited. ü Courtesy Vans – variety of small panel vans. Availability is limited. Before issuing courtesy vehicles, our Customer Service Advisors or Drivers have to perform certain checks: ü We must validate the drivers licenses (both parts where applicable) of the policyholder and associated named driver(s) that intend to use the courtesy vehicle. ü Confirm there is valid insurance cover. If we’re an approved repairer for your insurance company, then typically your insurance cover will automatically transfer onto the courtesy car. All other customer are required to self-insure our courtesy cars and we need to see a copy of the temporary cover note. ü We may need to swipe or take details of a debit or credit card to cover any potential charges. Whilst in possession of a courtesy vehicle, please respect the following terms and conditions: ü No smoking inside courtesy cars. ü No pets are allowed inside courtesy cars. ü To be returned with a equivalent amount of fuel as to when it was issued. ü To be returned in a clean & tidy condition. ü Courtesy vehicles to be returned within 24 hours of repair completion. ü Customers are responsible for all fixed penalty offenses & parking charges that are issued whilst the courtesy vehicle is in their possession. We’re proud to supply best in class courtesy cars and whilst they can potentially be a step down for some customers, can we politely remind you that they satisfy your insurance policy entitlement. If the accident wasn’t your fault, you might be entitled to a free like-for-like hire vehicle upgrade, just contact our non-fault specialists for more details on 01226 209615. *Subject to insurance entitlement, cover & availability.

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Estimates 1 Our ATA vehicle damage assessors carry out free of charge estimates and can offer a couple of different options: ü ü Just bring the vehicle into your local Alton Cars Repair Centre and an estimate can be carried carefully & efficiently in 15 minutes. Use our new online DIY estimate facility. Simply follow the step by step instructions and one of our engineers will be in touch with a quote. Alton Cars can also help you save money too: ü ü ü If your vehicles only sustained minor damage, it could be more cost effective for you to pay for repairs privately - you’ll have no insurance excess to pay , you won’t lose your no claims bonus and you won’t have to pay a higher insurance premium in future. We can carry out additional work at reduced rates. Just ask a member of the team for a quote on the additional works. If the accident wasn’t your fault, why not let our team of non-fault specialist deal with the claim on your behalf? If your vehicle arrives at an Alton Cars repair centre unseen, please bear in mind that we may need to gain authority from your insurance company prior to starting repairs.

Estimates 2 Would you like a quote from the comfort of your own home? Just follow our step by step guide: On Your Marks Before you start you’ll need to take some pictures of your vehicle and the damage. We recommend you take a minimum of 8 good quality images, some of the damaged area(s) and some of the mandatory fields below. This will enable us to provide you with an accurate quote: Images a) Full vehicle picture from rear view*. b) Mileage*. c) Chassis number front screen*. d) Chassis number engine bay*. e) Damaged area 1*. f) Damaged area 2*. g) Damaged area 3*. h) Damaged area 4*. i) Damaged area 5*. j) Damaged area 6*. k) Damaged area 7*. l) Damaged area 8*. m) Damaged area 9*. n) Damaged area 10*. o) Damaged area 11*. p) Damaged area 12*. Get Set Please enter your details below in the following fields: Personal Details a) Title (drop down). b) Name*. c) Company name*. d) Address (with search facility)*. e) Postcode (with search facility)*. f) Telephone number*. g) Email*. Vehicle Details a) Vehicle make (drop down)*. b) Vehicle model (drop down)*. c) Registration*. d) Colour. Accident & Damage Details a) Quote type (tick box)* – private, insurance (specify) & unsure. b) Fault (tick box)* - customer, third party & n/a. c) Damage details*. Go You’re now ready to request a quote. Our vehicle damage assessors will do their very best to provide you with an accurate quote, but please be aware that the price quoted can only be confirmed once the vehicle has been physically inspected. In some cases, unseen damage can be found which affects the price, but we would always contact you with details before proceeding any further.

Excess Protection Sick of paying an insurance excess? Alton Cars have a solution called Excess Protect: How does it work? Taking Excess Protection cover means that Alton Cars will pay your excess next time you have an accident. In return we ask that you specify the use of your preferred Alton Cars branch when reporting the incident to your insurer. How do I subscribe to Excess Protection? It’s a quick & easy process, just email promotions@altoncars. co. uk or contact the team on 01226 209609 to register your interest. How much does it cost & how long does cover last? You can choose to take out 1, 2 or 3 years cover, which protects you for 1 incident per year, for a one of fee which only costs 10%, 15% or 20% of just one excess. Our subscription fees are shown below: Excess 1 Year Subscription 2 Year Subscription 3 Year Subscription £ 150 £ 200 £ 250 £ 300 £ 350 £ 400 £ 450 £ 500 £ 15. 00 £ 20. 00 £ 25. 00 £ 30. 00 £ 35. 00 £ 40. 00 £ 45. 00 £ 50. 00 £ 22. 50 £ 30. 00 £ 37. 50 £ 45. 00 £ 52. 50 £ 60. 00 £ 67. 50 £ 75. 00 £ 30. 00 £ 40. 00 £ 50. 00 £ 60. 00 £ 70. 00 £ 80. 00 £ 90. 00 £ 100. 00 Excess protection gives you peace of mind & unbelievable value, whilst ensuring you’ll receive first class repairs & service from our award winning repair centres so what are you waiting for?

Non-Fault Service 1 Been involved in an accident that wasn’t your fault? Our non-fault team offer a free service that takes care of everything: ü ü ü No excess to pay. Free like-for-like hire car for the duration of repairs. Doesn't affect your insurance claims history or no claims bonus. We’ll need the following information to successfully submit a claim on your behalf: ü ü ü Driver details including an address & contact information. Vehicle details including registration, make model & accident damage. Incident details including accident circumstances and incident date. Insurance details including insurer information & policy number. Third party details including contact, vehicle information & insurance information. It’s quick & easy to apply, just fill in the non-fault application form or call a member of the team on 01226 209609. From there our non-fault team can process the claim on your behalf, with a decision on acceptance usually made within 48 working hours. So why not let the experts at Alton Cars deal with the hassle on your behalf?

Contact Us We are here to help so if you would like an update, more information on the services we offer or to discuss anything else then please don’t hesitate to contact us: ü ü You can get a live repair update via our secure online portal. For general enquiries, why not check our FAQ section? Call your local Alton Cars repair centre. Contact our customer services team using the email facility below: Fields - all emails to be sent to enquiries@altoncars. co. uk Full name*. Telephone number*. Email address*. Vehicle registration*. Vehicle make (drop down). Vehicle model (drop down). Claim ID (4 or 5 digits). Alton Cars repair centre (drop down to include Sheffield). Query details (large free text box)*. Anti-spam filter – e. g. write text shown in box or answer simple question. Should you not be satisfied with the quality of the workmanship or the service you’ve received, please don’t hesitate to contact our Customer Services Team on 01226 2096363.

FAQ’s 1 Our Customer Service Teams have prepared answers to some question and answer sections for your convenience: General Queries Q. What type of vehicles can Alton Cars repair? A. We repair cars of all makes and models and light commercials vehicles up to a weight limit of 7. 5 Tonne, which are no bigger than a standard long wheelbase, high roofline van. Q. Should I report the incident to my insurance company? A. It depends on the severity of the damage and who was at fault. If you unsure then contact us first and our Customer Service Advisors can advise you potentially saving you a great deal of money & stress. If your vehicle is mobile you may want to get a free of charge quote first – once you know the repair costs you can decide on the best option. If the accident wasn’t you fault, why not use our non-fault service? Q. Can I choose where I have my vehicle repaired? A. Yes. Your insurance company may prefer you to use a repairer from their approved network, but ultimately you are free to choose where your vehicle is repaired. So don’t settle for second best and contact your local Alton Cars repair centre. Q. If Alton Cars repair my vehicle will it invalidate the manufacturer warranty? A. No. Any repair carried out by trained personnel, using equipment fit for purpose and following the manufacturer’s repair procedures does not affect the warranty of the vehicle. Every Alton Cars repair centre is BSi Kitemark approved, ensuring that skilled ATA accredited technicians use the latest repair technology & manufacturer methods to fix your vehicle. Q. Can I be confident that Alton Cars will repair my vehicle to a high standard? A. Every Alton Cars repair centre is BSi Kitemark approved, the highest standard that can be attained within the body repair industry. Our repair centres are also multi-manufacturer & insurer approved. Stringent & regular audits are undertaken to check that we continue to work to the very highest standards, with all our work guaranteed for a minimum of 3 years. Q. What belongings should you remove from or keep in the vehicle? A. Please remove all personal belongings from the vehicle, as you may need them throughout the course of the repair, whilst it minimises the risk of items being damaged or lost. Please also ensure that you leave items that we may need when repairing your vehicle such as the locking wheel nut, key codes, radio codes, etc.

Replacement Vehicle Queries FAQ’s 2 Q. Am I entitled to a courtesy vehicle? A. If we are an approved repairer for you insurance company and you have courtesy car cover then you will be entitled to a courtesy car. If we are not an approved repairer for your insurer or it is a private job then we can still provide a courtesy car subject to availability. If the accident wasn’t your fault, you might be entitled to a free like-for-like hire vehicle upgrade, just contact our non-fault specialists for more details on 01226 209615. Q. Who insurers the courtesy vehicle? A. You do. In most cases your insurance will automatically transfer onto our courtesy vehicle. If we are not an approved repairer for your insurer or it’s a private job then it’s your responsibility to arrange suitable insurance cover. Q. What do I need to provide prior to being given a courtesy vehicle? A. Please ensure you bring driving license photo card ID. This applies to any other named drivers on the policy that intend driving the courtesy vehicle. If you are self-insuring the vehicle then we will need to see a cover note prior to releasing the vehicle. Q. Is there any charge & do I have to pay a deposit for the courtesy vehicle? A. No, courtesy cars are supplied free of charge. However, we may request a swipe or details of a debit or credit card to cover any potential charges. Typical examples include the vehicle being returned in poor condition or with visibly less fuel. A summary of these fines can be found on you hire agreement. Q. What happens if I have an accident in the courtesy vehicle? A. You will either need to pay for the repair privately or submit a new claim to your insurance company. Q. What type of fuel does the courtesy vehicle use? A. Nearly all our courtesy vehicles use unleaded petrol. If your uncertain then just give call your local Alton Cars repair centre or check the inside of the petrol cap as the fuel type should be clearly marked. Q. Can I use the courtesy vehicle for holidays abroad? A. No, none of our courtesy vehicles can leave the UK. Likewise, once your vehicle repairs are complete you’re expected to return the courtesy vehicle within 24 hours. If there are significant delays with this then you run the risk of being charged an additional daily cost.

Booking & Repair Process Queries FAQ’s 3 Text – Q. Will you collect my vehicle & deliver it back? A. Yes, we do offer a free of charge collection & delivery service (and deliver or collect a courtesy cars where applicable) for insurance customers, up to a 30 mile radius dependent on your policy entitlement. This service is subject to a first-come-first served policy whilst immobile vehicles also take priority. Q. Can my booking in date change? A. Yes, it is possible. This is usually due to limited courtesy car availability, limited collection or delivery facilities or parts being on back order. On the rare occasion that we do have to change a booking in date, we will advise you at the earliest opportunity and suggest alternative arrangements. Q. How long will it take to repair my vehicle? A. Repair durations vary as every job is different. In most cases, our engineers have to obtain authority from your insurer prior to carrying out repairs. If and once repairs are authorised, we can then order the parts required. Delays can be experienced in both these areas, should the vehicle need a physical inspection or if parts are on back order, and whilst we have little control over these factors, we will manage the situation as best we can. Once repairs have been authorised and we have parts onsite our Customer Service Advisors will then provide you with an Estimated Completion Date – this is the date we will aim to have repairs completed by. Unfortunately we cannot guarantee this & it’s not a delivery date. Q. Why can delays arise during the repairs process? A. A number of unforeseen problems can delay repairs. Typical examples include the discovery of further damage once your vehicle is stripped down, the requirement of extra parts, or a Road Test or Quality Check failure as vehicle then go back into the workshop to be rectified. If we do experience delays when repairing your vehicle our Customer Services Teams will endeavour to keep you informed. Q. Can Alton Cars repair damage that is unrelated to the accident? A. Yes, our engineers can provide you a free of charge quote. We can offer big discounts on additional bodywork repairs and can usually get the work completed in tandem with other repairs being carried out - meaning you benefit from big savings & no extra delays or hassle. Q. What happens if my vehicle is deemed a write off? A. If the vehicle is deemed a write off your insurance company will contact you to offer a settlement figure. Depending on the severity of damage, you may also have the option to retain the vehicle and we might be able to put a contract repair quote together for you to have the vehicle fixed privately. If you decide not to retain the vehicle, then we recommend you pick up any personal belongings as quickly as possible.

FAQ’s 4 Repairs Completion Queries Text – Q. What happens when my car is ready? A. Our Customer Service Advisors will contact you when vehicle repairs are complete. Where possible, we’ll make collection or delivery arrangements with you too. If we cannot get hold of you, we will leave a voice mail or send a text. Please ensure you respond within 24 hours to ensure you avoid any loan vehicle charges. Q. Is my vehicle be cleaned before its returned? A. Your vehicle is washed & vacuumed inside. We do offer a full valet service should you want to take things a step further. Q. Do I have to pay for the repairs? A. It depends on several factors. If it’s a private job then you will be liable for the full cost of repairs, which will have been agreed upfront. If it’s an insurance claim, then your insurer will cover all repair costs. However, an excess may apply and if you are VAT registered, VAT on the full repair cost is charged. Payment methods include cash, card (2% charge for credit card) or BACS payment, but we do not accept cheques. It’s our company policy not to release the vehicle until after payment has been received. Q. Is the work undertaken guaranteed? A. All our workmanship is covered for a minimum of 3 years, whilst new parts fitted are covered by the standard manufacturer warranty. Q. What if I have a problem or complaint? A. If you have any questions or concerns at any point before, during or after the repairs then please don’t hesitate to contact a member of our customer services team. If you remain unsatisfied you can escalate things to our dedicated complaints team on 01226 209036.

Testimonials & Feedback 1 Text – At Alton Cars we pride ourselves on delivering quality customer service & repair quality, as many of our customers will testify: 1) JDPPhoto. UK – Alton Cars Huddersfield @JDPPhoto. UK Big shout to @Alton. Cars. Ltd #Huddersfield Just picked up my car and looking good as new. #Top. Job https: //twitter. com/JDPPhoto. UK/status/561177464018587648 2) Becky Higgins – Peugeot 107 – Alton Cars Leeds @Curlybeck 1 @Alton. Cars. Ltd Just got my car back from the Leeds Garage. Professional from start to finish, excellent customer service #highlyrecommended https: //twitter. com/Curlybeck 1/status/531909391591940096 3) Mr Nesbitt – Audi TT Coupe Quattro - Alton Cars Barnsley I’ve had a bad experience in the past when I got my car repaired elsewhere so was apprehensive. However, this time round the experience was totally different - the repair quality was great and every member of staff went out of there way to help and I was kept and kept me up to date throughout. Highly recommended. 4) Jason Dickinson – Land Rover Discovery - Alton Cars Hull I just wanted to take the time to pass on my thanks to you and your team. After suffering the accident to the discovery it has been painless to have the car repaired. Your communication and efficiency has been outstanding. I received the vehicle back today and am extremely happy with the work you have done. Please pass on my thanks to your team. The assessor, Sam the receptionist, the delivery driver and everyone who was involved. Thanks again for the great service. 5) Debbie Poukens - Vauxhall Mokka – Alton Cars Doncaster I just wanted to say a big thank you to everyone at Alton cars. I recently had to have some repairs done to my car after an ambulance drove into me. I have been very impressed with your service It was quick, friendly and well done. Hopefully I will never need a repair centre again but if I do I would definitely use Alton Cars again. 6) Andrew Taylor – Ford Focus – Alton Cars Leeds A 10 out of 10 performance. The staff were friendly and my car was repaired really quickly. 7) Jenifer Wood - Ford Galaxy – Alton Cars York I was extremely impressed. Alton Cars York provided an excellent & efficient customer service.

Testimonials & Feedback 2 Feedback We’re always looking to continually improve our service, processes and repair quality and welcome any feedback you may have: . Name*. Telephone number*. Email address*. Vehicle registration*. Approximate date of repair (calendar)*. Alton Cars repair centre (drop down to include Sheffield). Please answers the following question using a scale of 1 -10 (10 being the highest and 1 the lowest) Q. How would you rate your overall experience from start to finish? (1 -10) Q. How would you rate the professionalism & friendliness of our staff? (1 -10) Q. How would you rate the communication received throughout the repair process? (1 -10) Q. How would you rate the quality of workmanship & repairs? (1 -10) Q. Would you recommend Alton Cars to family, friends & colleagues? (1 -10) General Feedback (large free text box). Q. Was the vehicle repaired to your satisfaction first time? (Yes/No) Q. Would you like a call back to discuss the feedback you have provided? (Yes / No) Anti spam filter – e. g. write text shown in box or answer simple question. If you’re not be satisfied with the quality of the workmanship or the service you’ve received throughout the repair process, please don’t hesitate to contact our Customer Services Team on 01226 2096363.

Repair Updates Whilst our customer service teams will endeavour to keep you informed every step of the way, there also a couple of automated options to keep you in the picture: ü ü If we have your mobile number, you may receive text messages from us to keep you updated. If we don’t have your mobile number, then just contact your local branch of Alton Cars to request text updates. You can get live updates by tracking your repair online. Simply input your Alton Cars claim ID & vehicle registration and you will be taken through to our secure tracking site. If you’re unsure of your Alton Cars claim ID, a 4 or 5 digit number, then just contact your local branch of Alton Cars to request your unique ID. We are here to help, so if you have any enquiries contact a member of the team or take a look at our FAQ’s.