WEBINAR Wrap Internet Of Things Io T Solutions

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WEBINAR Wrap Internet Of Things (Io. T) Solutions With The Right Dev. Ops Processes

WEBINAR Wrap Internet Of Things (Io. T) Solutions With The Right Dev. Ops Processes Amy De. Martine, Senior Analyst Michele Pelino, Principal Analyst June 22, 2016. Call in at 10: 55 a. m. Eastern time

We work with business and technology leaders to develop customer-obsessed strategies that drive growth.

We work with business and technology leaders to develop customer-obsessed strategies that drive growth. © 2016 Forrester Research, Inc. Reproduction Prohibited 3

Agenda › What is the state of Io. T adoption? › Examples of Dev.

Agenda › What is the state of Io. T adoption? › Examples of Dev. Ops and Io. T › What modifications are needed for the continuous delivery pipeline for Io. T? › How can you avoid pitfalls by implementing Dev. Ops processes for Io. T? © 2016 Forrester Research, Inc. Reproduction Prohibited 4

Agenda › What is the state of Io. T adoption? › Examples of Dev.

Agenda › What is the state of Io. T adoption? › Examples of Dev. Ops and Io. T › What modifications are needed for the continuous delivery pipeline for Io. T? › How can you avoid pitfalls by implementing Dev. Ops processes for Io. T? © 2016 Forrester Research, Inc. Reproduction Prohibited 5

Io. T premise: increasing software control of the physical world › Combining sensors, actuators,

Io. T premise: increasing software control of the physical world › Combining sensors, actuators, networks, and analytics • . . . to connect physical objects, products, and infrastructure. • . . . to computing systems over the internet. © 2016 Forrester Research, Inc. Reproduction Prohibited

Three levels of Io. T value propositions BASED ON IMPROVED BUSINESS OUTCOMES Optimize physical

Three levels of Io. T value propositions BASED ON IMPROVED BUSINESS OUTCOMES Optimize physical assets. © 2016 Forrester Research, Inc. Reproduction Prohibited Innovate new products and services. Transform customer engagement. 7

Enterprises lead SMBs in Io. T adoption Source: “Dev. Ops Makes Modern Service Delivery

Enterprises lead SMBs in Io. T adoption Source: “Dev. Ops Makes Modern Service Delivery Modern” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 8

Io. T data drives a feedback loop to digitize business and improve customer experience

Io. T data drives a feedback loop to digitize business and improve customer experience M 2 M technologies Source: “Mapping The Connected World” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

Io. T will require a distributed architecture that integrates specialty and enterprise software platforms

Io. T will require a distributed architecture that integrates specialty and enterprise software platforms Analysis Awareness Ingestion and delivery Aggregation and integration • Sensors and devices • Protocol translation • Data aggregation • Gateways • Device management • API management • Connectivity • Data conversion • Analytics Action Services tier: enterprise apps Things and networks Alternatives Source: “Brief: CIOs Will Architect And Operate The Internet Of Things” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 10

“What are your firm’s plans to adopt M 2 M/internet-of-things solutions or applications? ”

“What are your firm’s plans to adopt M 2 M/internet-of-things solutions or applications? ” Source: “Dev. Ops Makes Modern Service Delivery Modern” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 11

B 2 B Io. T use cases involve connected assets Applications of Io. T

B 2 B Io. T use cases involve connected assets Applications of Io. T • Security and surveillance • Industrial asset management • Supply chain management • Smart products • Inventory and warehouse • Energy management • Customer order/delivery tracking • • Facility management Source: “Mapping The Connected World” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited Fleet management

Implementation and deployment plans vary by case Source: “The Internet Of Things Heat Map,

Implementation and deployment plans vary by case Source: “The Internet Of Things Heat Map, 2016” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

Heat map of key Io. T opportunities varies by industry and application Source: “The

Heat map of key Io. T opportunities varies by industry and application Source: “The Internet Of Things Heat Map, 2016” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

Two fundamental Io. T scenarios emerge from two different business stakeholders Source: “Brief: The

Two fundamental Io. T scenarios emerge from two different business stakeholders Source: “Brief: The Two Fundamental Io. T Business Opportunities” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

Io. T usage is quite different in the two scenarios Business process Customer product

Io. T usage is quite different in the two scenarios Business process Customer product Business owner examples • Line of business • General manager • Chief of operations • Chief operations officer • Product design • Product engineering • Chief product officer • Chief technology officer • Chief marketing officer Relevant types of companies All companies Only product companies (discrete manufacturing or consumable goods) Io. T sensor location In multiple company assets, across a business process, including a customer experience (CX): • Internal operations — e. g. , manufacturing • Customer-facing operations — e. g. , retail store or amusement park At the customer’s point of use with a physical product: • In products — e. g. , garage door opener • On product dispensers — e. g. , coffee maker Customer impact Indirect • Improves the service experience of the customer interacting with company ops Direct • Improves the CX with a specific physical product at the point of use Source: “Brief: The Two Fundamental Io. T Business Opportunities” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

In what ways is your company using or planning to use Io. T? [choose

In what ways is your company using or planning to use Io. T? [choose one] a. In the products we produce b. On assets to enable our business processes c. Both in the products we produce and on assets to enable our business processes d. We are currently piloting or planning Io. T solutions. e. We are not interested in Io. T solutions. © 2016 Forrester Research, Inc. Reproduction Prohibited 17

Agenda › What is the state of Io. T adoption? › Examples of Dev.

Agenda › What is the state of Io. T adoption? › Examples of Dev. Ops and Io. T › What modifications are needed for the continuous delivery pipeline for Io. T? › How can you avoid pitfalls by implementing Dev. Ops processes for Io. T? © 2016 Forrester Research, Inc. Reproduction Prohibited 18

Priorities of the business Source: “Dev. Ops Makes Modern Service Delivery Modern” Forrester report

Priorities of the business Source: “Dev. Ops Makes Modern Service Delivery Modern” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 19

Io. T and Dev. Ops make perfect partners › Functionality updates › Defect fixes

Io. T and Dev. Ops make perfect partners › Functionality updates › Defect fixes › Security remediation © 2016 Forrester Research, Inc. Reproduction Prohibited

Casino table example • Tables, shoes, cards, and chips all RFID-enabled • Startup company

Casino table example • Tables, shoes, cards, and chips all RFID-enabled • Startup company trying to release new features quickly and handle multiple versions • Casinos decide when to take new versions. • Tables inside casino firewall • Trying to develop a new product with slow release cycles and buggy code © 2016 Forrester Research, Inc. Reproduction Prohibited 21

Healthcare product example • 17 different product versions/lines • Started at up to 150

Healthcare product example • 17 different product versions/lines • Started at up to 150 build candidates per day; now have more than 800 build candidates per day • Deployment took hundreds of hours; now automated and silent • Spreading to other types of products throughout the company © 2016 Forrester Research, Inc. Reproduction Prohibited 22

Agenda › What is the state of Io. T adoption? › Examples of Dev.

Agenda › What is the state of Io. T adoption? › Examples of Dev. Ops and Io. T › What modifications are needed for the continuous delivery pipeline for Io. T? › How can you avoid pitfalls by implementing Dev. Ops processes for Io. T? © 2016 Forrester Research, Inc. Reproduction Prohibited 23

Dev. Ops demands changes in many areas Source: “Dev. Ops Makes Modern Service Delivery

Dev. Ops demands changes in many areas Source: “Dev. Ops Makes Modern Service Delivery Modern” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 24

Dev. Ops applied to non-Io. T applications Source: “Io. T Success Requires A Dev.

Dev. Ops applied to non-Io. T applications Source: “Io. T Success Requires A Dev. Ops Mindset” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

Dev. Ops applied to Io. T applications: flexibility and scale Source: “Io. T Success

Dev. Ops applied to Io. T applications: flexibility and scale Source: “Io. T Success Requires A Dev. Ops Mindset” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

What to plan for with Io. T deployment › Specific types of devices ›

What to plan for with Io. T deployment › Specific types of devices › Customer preference › Connectivity › Cloud controllers © 2016 Forrester Research, Inc. Reproduction Prohibited

Agenda › What is the state of Io. T adoption? › Examples of Dev.

Agenda › What is the state of Io. T adoption? › Examples of Dev. Ops and Io. T › What modifications are needed for the continuous delivery pipeline for Io. T? › How can you avoid pitfalls by implementing Dev. Ops processes for Io. T? © 2016 Forrester Research, Inc. Reproduction Prohibited 28

Plan ahead; avoid pitfalls › Connectivity patterns › Fault detection › Device lifespan ›

Plan ahead; avoid pitfalls › Connectivity patterns › Fault detection › Device lifespan › Device limitations › Load conditions › Holistic security › Device certification © 2016 Forrester Research, Inc. Reproduction Prohibited

Use PDCA to enhance your improvements Source: “Io. T Success Requires A Dev. Ops

Use PDCA to enhance your improvements Source: “Io. T Success Requires A Dev. Ops Mindset” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 30

Use PDCA to enhance your improvements (cont. ) Source: “Io. T Success Requires A

Use PDCA to enhance your improvements (cont. ) Source: “Io. T Success Requires A Dev. Ops Mindset” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited 31

Want to learn more? › “Brief: The Two Fundamental Io. T Business Opportunities” Forrester

Want to learn more? › “Brief: The Two Fundamental Io. T Business Opportunities” Forrester report › “Brief: The State Of Dev. Ops Industry Adoption For 2016 — Where’s The Heat? ” Forrester report › “Dev. Ops Makes Modern Service Delivery Modern” Forrester report › “The Internet Of Things Heat Map, 2016” Forrester report › “Internet-Of-Things Software Platforms Simplify Transformation Of Business Operations” Forrester report › “Io. T Success Requires A Dev. Ops Mindset” Forrester report › “Predictions 2016: Io. T’s Impact Inside Companies” Forrester report › “Tech. Radar™: Internet Of Things, Q 1 2016” Forrester report © 2016 Forrester Research, Inc. Reproduction Prohibited

Thank you Amy De. Martine +1 617 -613 -8906 ademartine@forrester. com Michele Pelino +1

Thank you Amy De. Martine +1 617 -613 -8906 [email protected] com Michele Pelino +1 617 -613 -6228 [email protected] com