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RESEA Program Information Series August 2018

Asking Questions Or Making Comments • Please type your question or comment in the Chat Box • It will appear on right of the screen • We will address it at the soonest appropriate time

Agenda Welcome and Introductions RESEA Program Information UI Eligibility: Process and Questionnaire Interim Service Referral and Verification Questions and Wrap up 4

U. S. Workforce System Governance U. S. President U. S. Secretary of Labor US Department of Labor (DOL) Employment & Training Administration (ETA) & Veteran Employment and Training Services (VETS) Massachusetts USDOL/ETA & VETS GOVERNOR Draft for Policy Development Purposes Only

MA Workforce System Governance EXECUTIVE OFFICE OF LABOR AND WORKFORCE DEVELOPMENT (EOLWD) GOVERNOR MA Workforce Development Board DEPARTMENT OF CAREER SERVICES (DCS) Regional Workforce Development System WIBs/Career Centers Draft for Policy Development Purposes Only DEPARTMENT OF UNEMPLOYMENT ASSISTANCE (DUA)

RESEA Program RESEA is a UI Program that is administered by DCS and the One Stop Career Centers to assist claimants to return to work • • Income assistance Job search assistance Two Priorities of the RESEA Program: • Provide individual re-employment services to each job seeker • To determine continued eligibility for UI payments, and to detect and prevent improper UI payments

RESEA Program • Policy – from DOL to EOLWD • Process (administration of policy) • Documentation - MOSES

RESEA Components • CCS • Initial RESEA – CAP goals established • RESEA Review – CAP goal completion reviewed

RESEA Requirements RESEA Program Mandatory MOSES CAP Goals: v Acknowledges Section 30 Requirements v Initial RESEA v Research LMI v Register with Job. Quest v Review Work Search Activity v Resume and Cover Letter Development v RESEA Review Additional RESEA Requirements: UI Eligibility review of work search for each and every week benefits are requested Future Goal/Event Completion of activity referred at Initial RESEA Review of the RESEA UI Eligibility Assessment Questionnaire

RESEA Program UI Eligibility Questionnaire

UI Potential Issue • A potential issue is any issue or circumstance that may interfere with the job seeker being “able, available and actively seeking employment”. • Can also involve reporting of income, training, or other questions about customer’s eligibility to receive UI$.

RESEA UI Eligibility Assessment Questionnaire

RESEA UI Eligibility Assessment Questionnaire Since opening your claim for unemployment benefits: 1) Have you been: • Physically able to work • Actively seeking work • Ready to accept work

RESEA UI Eligibility Assessment Questionnaire Since opening your claim for unemployment benefits: 2) Have you applied for or have you started receiving any of the following: • Payments from a union pension fund, a pension fund, • an annuity fund, a 401 K fund, • or a retirement account contributed to by an employer

RESEA UI Eligibility Assessment Questionnaire Since opening your claim for unemployment benefits: 3) Have you applied for, received, or have you started receiving any of the following? Circle any that apply • Workers’ compensation benefits • Vacation or personal time off payments from an employer • Stay bonus • Severance pay in lieu of dismissal • Supplemental unemployment insurance benefits • Continuation pay

RESEA UI Eligibility Assessment Questionnaire 4. While claiming UI Benefits, have you reported to UI all earnings you received from time worked?

RESEA UI Eligibility Assessment Questionnaire 5) Are you currently enrolled in school or a training program? • If you answered YES, have you applied for Training Opportunities Program (Section 30) approval?

RESEA UI Eligibility Assessment Questionnaire 6. If you answered YES to question 2, 3 or 5, have you reported this information to UI?

RESEA UI Eligibility Assessment Questionnaire

What if there is a potential issue? • Create Potential Issue form in MOSES • Scan the Eligibility Questionnaire – Customer signature on form • Email form and questionnaire to: UI_Potential_Issue@detma. org • *One email per customer.

UI Potential Issue Form Complete form and send it to: UI_Potential_Issue@detma. org 22

RESEA Program Interim Service Referral Verification

Initial RESEA Components • • One-on-One component UI Eligibility Assessment INA creation CAP finalized – goal action steps & target dates set • MOSES Cap Goals – LMI discussed / requirement explained – Resume review – Sec. 30 acknowledgement – Work search activity – explained and review – Job Quest registration • Referral to interim service noted • Schedule RESEA Review

Referral to Interim Service • At Initial RESEA, staff and customer must agree upon an appropriate referral to be completed before the RESEA Review • Staff must verify that customer has completed the service they were referred to during the Initial RESEA before the customer’s RESEA Review can be attained • If referral was not completed, RESEA Review cannot be attained § Create CAP goal – Did Not Attain

Polling Question What are some examples of customer referrals?

Types of Referrals • • Workshop Self-directed Research Other – Specify

Documenting the Completed Referral CAP goal attained • Create CAP goal for Referral made at Initial RESEA Workshop (enrolled at Initial) • Verify attendance MOSES note • Self-directed specifics

RESEA Policy & Procedures Manual

RESEA Manual (Page 6) CCS/RESEA PROGRAM REQUIREMENTS Job seeker must attend a Career Center Seminar/Initial RESEA by week three (3) after enrollment into the RESEA Program. Job seekers who have attended CCS within 60 days (60 -dayer) prior to enrollment are waived from attending the CCS. Job seekers who have not attended an Initial RESEA as a component of the CCS must attend the Initial RESEA by week three. Career Center Seminar Required Reemployment Services that are provided to all job seekers Orientation of Career Center services Complete an Individual Needs Assessment (INA) / Job Search Inventory (JSI) Begin to develop a Career Action Plan (CAP) / Individual Reemployment Plan (IRP) Introduction to Labor Market Information (LMI) and LMI tools Register on Job. Quest (JQ) Sign-off: Acknowledges Section 30 Requirements For UI Claimants, the RESEA UI Eligibility Assessment questionnaire must be completed • • INITIAL RESEA REQUIREMENTS One-on-one and group meeting UI Eligibility review of work search for each and every week benefits are requested UI Eligibility to confirm that job seeker is able, available and actively seeking work (refer to MWF Policy Issuance: 100 DCS 23. 105) Review Resume Review Individual Needs Assessment (INA) / Job Search Inventory Finalize Career Action Plan (CAP) / Individual Reemployment Plan (IRP) Complete goal actions steps for each goal (mandatory and additional goals) Set target dates for each goal Sign-off on CAP/IRP Discuss Labor Market Information (LMI) Referral to additional career center services* ie. Workshop, self-directed work search; as appropriate to the individual Schedule RESEA Review Attain Initial RESEA if all requirements are met It is recommended that all claimants attend the Initial RESEA at the time of the CCS. Job seekers who have not attended the Initial RESEA as a component of the CCS must attend the Initial RESEA by week three.

RESEA Manual (Page 7) RESEA REVIEW REQUIREMENTS Job seeker must attain RESEA Review meeting by week five (5) and complete the following requirements: Verify attendance at CCS/Initial RESEA One-on-one meeting Review LMI exploration results Verify Job. Quest registration Verify and review resume UI Eligibility review of work search for each and every week benefits are requested UI Eligibility to confirm that job seeker is able, available and actively seeking work • Review RESEA UI Eligibility Assessment questionnaire for any changes or potential issues Verify participation/attendance at referral made at Initial RESEA* Referral to appropriate future Reemployment Service(s)** Attain RESEA Review if all requirements are met FOLLOW-UP **Follow-up must be conducted on the future goal. UI must be notified if a potential issue is identified.

RESEA Manual (Page 16) Attend Initial RESEA Below are the required Initial RESEA components that must be completed prior to the RESEA Review. As part of the CCS and prior to the RESEA Review, portions of the Initial RESEA meeting can be done in a group setting, but there must be an individual one-on-one component to sign off on the CAP/IRP, review of the RESEA UI Eligibility Assessment questionnaire, and to individually schedule the RESEA Review. Step Action 1 Review Individual Needs Assessment (INA) / Job Search Inventory 2 Complete CAP/ IRP with the job seeker Complete goal action steps for each goal (mandatory and additional goals) Set target dates for each goal Customer must sign and date CAP form and Section 30 Acknowledgement 3 Provide explanation of LMI research and resources 4 One-on-one UI Eligibility Review to: (1) verify work search logs, (2) confirm able, available and actively seeking work, and (3) review of RESEA UI Eligibility Assessment questionnaire 5 Schedule RESEA appointment prior to RESEA deadline date 6 Referral to additional Career Center services – workshops* and/or events* (*Verification of attendance must be verified to attain RESEA Review) 7 Make a copy of the job seeker’s signed and dated CAP goals for job seeker

RESEA Manual (Page 18) Customer The Initial RESEA is a group meeting that immediately follows the CCS and has an individual, one-on-one UI Eligibility Review component to meet with each job seeker to review their work search logs, resume, schedule their RESEA review and ask if they are able, available and actively seeking work. Initial RESEA by week 3 of RESEA enrollment Customer brings resume Customer learns about LMI and LMI research Review Individual Needs Assessment (INA) Customer signs off acknowledgement of Section 30 Customer completes CAP/IRP and customer/staff sign off Customer brings work search logs for each week benefits requested and RESEA UI Eligibility questionnaire Attend additional career center service(s) Schedule RESEA Review

RESEA Manual (Page 19) Staff Review customer's resume Provide LMI/LMI research information Initial RESEA Review Individual Needs Assessment (INA) Customer signs off acknowledgement of Section 30 Review and complete CAP/IRP with customer and sign off Review work search logs for each week customer requested benefits and review of RESEA UI Eligibility questionnaire Referral to additional career center services Schedule RESEA Review Enter all data into MOSES

RESEA Manual (Page 35) RESEA Program Mandatory Goals: Acknowledges Section 30 Requirements Initial RESEA Review Research LMI Register with Job. Quest Review Work Search Activity Resume and Cover Letter Development RESEA Review Future Goal/Event* UI Eligibility review of work search for each and every week benefits are requested UI Eligibility to confirm that job seeker is able, available, and actively seeking work and review of the RESEA UI Eligibility Assessment questionnaire

RESEA Manual (Page 49) The UI RESEA Review is a one-on-one meeting between the RESEA Specialist and a job seeker to provide the job seeker access to a full array of services available at the career center, and to ensure that the job seeker continues to comply with all UI eligibility requirements. The review tracks the job seekers progress towards meeting the required goals and CAP activities. It also ensures that the job seeker has met all requirements of the program and is scheduled for additional career center services beyond the RESEA Review date Step Action 1 RESEA Specialist reviews all required documentation listed above. During the RESEA Review the following Program Requirements are verified for completion: Attended CCS/Initial RESEA by week three (3) and attended RESEA Review by week five (5) Acknowledged Section 30 Requirements Conducted UI Eligibility Review for work search for each and every week benefits are requested, completion of work search activity tracking document and continues to be able, available, and actively seeking employment Conducted review of RESEA UI Eligibility Assessment questionnaire Conducted and documented Labor Market Information (LMI) exploration Registered with Job. Quest Provided Resume Completed steps on the Career Action Plan (CAP) Verification of attendance at any referral (i. e. workshop, event, etc. ) Referral for future Career Center services 2 RESEA Specialist conducts UI Eligibility review of: (1) work search for each and every week benefits are requested, (2) confirms able, available, and actively seeking work, and (3) review of UI Eligibility Assessment questionnaire 3 RESEA Specialist works with job seeker to review the Career Action Plan and review each individual goal to determine if the goal was attained. 4 Continue to provide on-going re-employment services to meet the individual needs of the job seeker.

RESEA Manual (Page 62) RESEA Review Attainment Criteria: RESEA Specialist confirms that the job seeker has attended CCS/Initial RESEA and has attained all mandatory CAP goals to ensure continued compliance with all UI eligibility requirements LMI Work Search Activity Resume Register on Job. Quest Review of RESEA UI Eligibility Assessment questionnaire Verify participation at referral made at the Initial RESEA Future career center service

Questions & Wrap Up

For more information contact: Grant Keith grant. keith@detma. org 617 -686 -6803