WEB PANEL NEXON Call Center Screen Caller Login

WEB PANEL NEXON Call Center Screen

Caller Login Screen User id : Password: Login

Dashboard Registered Monthly State wise Dashboard View Contractors Register Contractor : By Default All Registered State in. System Registered V 60 Kerala 1000 200 1 Redeem points 40 Karnataka 1000 209 1 Rewards Catalogue 20 Tamil Nadu 1000 878 8 Edit Contractor Details : Earn Points Products Catalogue Data Reports – MIS Logout 0 Jan-18 Feb-18 Mar-18 Apr-18

Call Summary : Today’s Calls Done : 12 Status Wise: Dashboard Call Summary View Contractors Ticket id Call Date /time Call Outcome Contact No Comment s TKT 977 9/3/2018 , 9: 30 AM Registration 98765432 10 Done registeratio n Closed TKT 976 9/3/2018 , 9: 20 AM Earn Points 95608896 08 Added 5 coupons and earned 100 points Closed TKT 975 9/3/2018 , 9: 20 AM Call Back 87656444 65 Call back after two days Open Register Contractor Edit Contractor Details : By Default All Earn Points Redeem points Rewards Catalogue Products Catalogue Logout Follow Up date Current status

Call List Dashboard View Contractors Search by Date: 9/3/2018 to 9/3/2018 Search Call Type Date , Time Contact No SMS Text Operator Missed Call 9/3/2018 , 9: 30 AM 9876543210 - Aircel 9/3/2018 , 9: 20 AM 9560889608 Action Call List Register Contractor Edit Contractor Details : SMS New User Login User REG Airtel Add feedback / Add Ticket Earn Points Redeem points Rewards Catalogue Products Catalogue Logout If new user , will be redirected to registration Page – Slide 7 If returning user , will be redirected to his profile Page – Slide 6 Go to slide 6

Add / Edit Ticket : Ticket id : TKT 977 Caller no : 9876543210 Call Type : Call Back Comments: Status : Registration 30/3/2018 Done Registration Open / Follow up / Closed Submit Only Visible if follow up call

View. Tickets Dashboard Search TKT 975 Search by Ticket No / phoneno : View Contractors Missed Call List Name Mobile Last Outcome Prev Call date and time Last Status TKT 975 9876543210 Call Back 9/3/2018 , 9: 20 AM Open Register Contractor Edit Contractor Details : Actions Status Update Earn Points Redeem points Rewards Catalogue Products Catalogue Data Reports – MIS Logout This will take them to add/ edit screen for status update on tick

View Contractors Dashboard Search by Mobile No : View Contractors Name Mobile Address City Active / Registered Edit Contractor Details : aa 9876543210 nbn Kerala Registered Earn Points bb 1234567890 nnn Karnataka Missed Call List Actions Register Contractor Redeem points Rewards Catalogue If mobile no does not exists in DB Leave ur Details , New User Login View Details If mobile no exists in DB Enter Password : OR Forgot Password Send OTP Products Catalogue Data Reports – MIS Logout If new user , will be redirected to registration Page – Slide 7 If user phone no in the Db , then confirm the password. If password Matches – Then take to registration Page , if not then either forgot password or we can send OTP

Contractor’s Profile Page Dashboard View Contractors Register Contractor Edit Contractor Details : If the mobile no exist in the contractor database, following Details will be shown > Image Earn Points Name : Shop : Mobile No: Home Town : Date of Bitth : Preferred Language : Points Earned : 100 Points Redeemed 0 Redeem points Status : Activated / Registered Rewards Catalogue % Profile Complete – 40% Products Catalogue Data Reports – MIS Logout Edit Details Earn Points Will be visible if not registered yet Register Balance Points: 100 Complete your profile Redeem Points Call/ SMS History Ticket id Call Date /time Call Outcome Contact No Comment s TKT 977 9/3/2018 , 9: 30 AM Registration 98765432 10 Done registeratio n Follow Up date Current status Closed

Contractor’s Profile Page > cont. > Dashboard View Contractors Register Contractor Edit Contractor Details : Earn Points Redeem points Rewards Catalogue Products Catalogue Data Reports – MIS Logout Transaction Summary Passbook – Transaction history Date /time Codeno Points. Cre dit Debit 9/3/2018 , 9: 30 AM XXX 100 31/3/2019 9/3/2018 , 9: 20 AM YYY 100 31/3/2019 19/3/2018 , 9: 20 AM XXX -100 Expiry Points earned : 200 Points Redeemed : 100 Bonus Points : 100 Points Balance : 100 Points due expiry on 31/3/201 used Redemption Summary Redemption History : Date /time Reward Name Reward Points Reward Status 9/3/2018 , 9: 30 AM XXX 100 Approved Total Redmeptions: 2 Redeem points : 200 Approved : 1

Register / Edit Details : Customer code : CUST 10001 Name : Name here This will generated by sy Dashboard View Contractors Register Contractor Phone no: Alternate no 09876543333 Edit Contractor Details : Address: Banashankari stage 3 Earn Points Pin code: 560085 Redeem points City / Home town: Bangalore Rewards Catalogue State: Karnataka Products Catalogue Data Reports – MIS Preferred Language: Userid : Select Preferred language 09876543333 Visible only for new user Logout Password : vhgtutr Next

Register / Edit Details : Cont Dashboard View Contractors Register Contractor Edit Contractor Details : D. O. B *: Email Address: Years of Experience *: No. Of Painters working under contractor : Bonus points 50 if fille Earn Points Redeem points Add Retailers : Rewards Catalogue Retailer Name Phoneno Bonus points add more 50 if Products Catalogue Data Reports – MIS Logout BRANDS USED BY THE PC : Brand 1 Brand 2 Brand 3 Brand 4 Multiple brands available to choo Save Add Ticket

On Registration Complete: Dashboard View Contractors Register Contractor Edit Contractor Details : Earn Points Redeem points Rewards Catalogue Products Catalogue Data Reports – MIS Logout SMS will be sent to New User : Thank you for your interest in Nexon. A Nexon Executive will be in touch with you in the next 6 working days SMS Sent on completing user registration with caller: Thank you for completing your registration. You have earned the bonus points 50 /100. Keep using the missed call service for earn points and rewards.

Earn Points : Dashboard View Contractors Register Contractor Enter Customer Phone no : 09876543333 Name : XYBBBHH , Custcode – CUST 989 Address : Banashankari stage 3 Date codeno points 07/02/2018 10 digit code 10 Redeem points 07/02/2018 10 digit code 20 Rewards Catalogue 07/02/2018 10 digit code 30 Edit Contractor Details : Earn Points Products Catalogue Data Reports – MIS Logout Add More Total : 60 Save Your Total Points as on date : 7 th feb 2018 - 60 Add Ticket

Burn Points : Dashboard View Contractors Enter Customer Phone no : Name : XYBBBHH , Custcode – CUST 989 Register Contractor Add Reward : Edit Contractor Details : Add Quantity: Earn Points Redeem points Forgot password Points : 09876543333 Current Balance Points : 1500 Drop down of all reward list with points 1 -5 Points calculated will be displayed Save Rewards Catalogue Products Catalogue After saving it will take to the next screen – 15 where we can redeem Data Reports – MIS Add Ticket

Burn Points : Dashboard View Contractors Register Contractor Enter Customer Phone no : 09876543333 Name : XYBBBHH , Custcode – CUST 989 Current Balance Points : 1500 Date Reward. Code Reward Points Earn Points 07/02/2018 aa 1000 Redeem points 07/02/2018 bb 2000 Edit Contractor Details : Forgot password Enter OTP Send OTP Save Not enough Send SMS Points Rewards Catalogue Products Catalogue Your Total Points as on date : 7 th feb 2018 - 500 Data Reports – MIS Add Ticket

Forgot Password Screen Enter registered Mobile no Security Questions : Enter Your Home Town Enter Date of Birth Submit The Reset password will be sent to the registered mobile no. Add Ticket

Rewards Catalogue Search by Name / Points: RWD 1 - Points RWD 2 - Points RWD 3 - Points Name RWD 1 - Points RWD 2 - Points RWD 3 - Points

Products. Catalogue Texture / Distemper / Paint Type Product Name This is populated based on above filter product_name Sai Coat Texture paint_type Texture pack_size 25 KG payout_per_pack clustercode 10 NX 10 program_points Supertrack Distemper 10 KG 10 NX 10 80 Supertrack Distemper Espro Distemper Eco Exterior 20 KG 1 L 4 L 10 L 20 NX 20 5 NX 05 10 NX 10 20 NX 20 50 NX 50 160 40 80 160 400 Rain Master Premium Exterior 1 L 20 NX 20 160 Rain Master Premium Exterior 4 L 50 NX 50 400 80

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