We Cannot NOT Communicate Duggan Difference LLC 32317

We Cannot NOT Communicate! Duggan Difference LLC 3/23/17

Duggan Difference LLC 3/23/17

Effective Communication Duggan Difference LLC 3/23/17

INFORMATION ≠ COMMUNICATION Duggan Difference LLC 3/23/17

Giving out v. Getting Through Duggan Difference LLC 3/23/17

No evidence free meals… improve performance Nanny…(not) doing real work Duggan Difference LLC 3/23/17

. . President Trump was not talking literally or specifically when he accused … Obama of ”wiretapping” Duggan Difference LLC 3/23/17

Duggan Difference LLC 3/23/17

The poor just don’t want health care. Duggan Difference LLC 3/23/17

Duggan Difference LLC 3/23/17

“Dummy text goes here. ” (x 4) Duggan Difference LLC 3/23/17

Duggan Difference LLC 3/23/17

Purposes of Communication INFORM/Educate ENTERTAIN GOAL? PERSUADE SOCIAL EXPRESSION Duggan Difference LLC 3/23/17

Duggan Difference LLC 3/23/17

Science of Persuasion: Robert Cialdini Duggan Difference LLC 3/23/17

Duggan Difference LLC 3/23/17

Influenceat. Work. com • Reciprocation • Consensus • Authority • Consistency • Scarcity • Liking • Unity Duggan Difference LLC 3/23/17

Quest. Ions? Duggan Difference LLC 3/23/17

BUILDING RAPPORT SMALL TALK 01 Not superficial or meaningless. Dialogue = discovery. Expectations are few, if any. Necessary first step. 02 FACT DISCLOSURE Mutual exchange of nottoo-personal facts. Finding common ground: work, hobbies, etc. 03 OPINIONS, VIEWS If both positive, get more personal, share Duggan Difference LLC 3/23/17 points of view, opinions 05 RAPPORT DEVELOPED Trust is established. PERSONAL FEELINGS 04 Trust is building. Both share feelings of more personal nature; concerns, problems

Patricia Duggan www. patriciaduggan. com Duggan Difference LLC 3/23/17