WATERMANAGMENT INITIATIVE WMI NonRevenue Water Reduction Master Plan

WATERMANAGMENT INITIATIVE (WMI) Non-Revenue Water Reduction Master Plan for Jordan Speakers: Wael Elayyan, NRW and Energy Unit Director, WAJ Tamer Al-Assa’d, Water Sector Governance Advisor, WMI Bambos Charalambous, NRW International Expert Mohammed Shafie, NRW Local Expert, WMI March 2019 Arab Water Week 0

Outline • Why needed • What is the NRW Reduction Master Plan • NRW Strategy • Master Plan Summary March 2019 Arab Water Week 1

Why needed • Many and huge investments in water infrastructure, yet NRW is still high • The need for a holistic approach • A common protocol to guide future projects and daily operations • Where, how and when to start • How to make it works under IWS March 2019 Arab Water Week 2

What is the NRW Reduction Master Plan Objectives: • Establish a unified framework for NRW management in Jordan. • Define NRW management good practices in a responsible, accountable and sustainable way. • Optimize investments in a strategic and aimful way. • Plot a path forward that avoids previous pitfalls and mitigates challenges. March 2019 Arab Water Week 3

What is the NRW Reduction Master Plan National NRW Reduction Process Implementation – Monitoring – Evaluation Current Situation in Jordan – Detailed Planning & Designs March 2019 – Institutional Actions – Procurement – Projects execution NRW Master Plan for Jordan Arab Water Week Target NRW Management for Jordan MWI NRW MP Development 4

NRW Strategy Key Values Reliability ‒ Tackle and improve: Assets Maintenance Accountability Asset protection Data quality Operating conditions Sustainability Staff Holistic Approach March 2019 Arab Water Week 5

NRW Strategy Key Values Reliability ‒ Tackle and improve: Data Best practices Accountability Benchmarks Implementation targets Sustainability Auditing Holistic Approach March 2019 Arab Water Week 6

NRW Strategy Key Values Reliability ‒ Tackle and improve: Policies Standards Accountability Processes Procedures Reporting systems Sustainability Sector leadership Holistic Approach March 2019 Arab Water Week 7

NRW Strategy Key Values Reliability ‒ Integration of: Local conditions Sector needs & responsibilities Accountability Customer needs Technical solutions Sustainability Holistic Approach March 2019 Arab Water Week 8

NRW Strategy Key Values Traditional thinking Performance Review Performanc e Investments – – March 2019 – NRW reduction – increased billing – energy saving meters new networks software licenses equipment Arab Water Week 9

NRW Strategy Key Values Sustainable thinking Strategic Investment s – – meters new networks software licenses equipment March 2019 Independent Auditing Performance Appraisal Sustained Practices Best Achievable Performanc e Proven evidence of: Ø preventive control Ø monitoring Ø inspection Ø treatment Ø classification Ø analysis Arab Water Week – NRW reduction – increased billing – energy saving 10

NRW Strategy Roadmap Category A Category B Category C Category D Aqaba WAJ Yarmouk Miyahuna (Amman – Madaba – Zarqa) Current vs. short term potential ~3 years (for illustration only) March 2019 10/6/2020 Arab Water Week 11

NRW Strategy Categorization of Water Supply Systems Category A Supply • Problematic IWS Conditions Continuity: Category B • Improved IWS Conditions Management of Primary Systems: • Incomplete metering of resources • No monitoring and control • Complete metering of resources • SCADA monitoring and control Category C • Continuous supply • Complete metering of resources • SCADA monitoring and control Management of Distribution Systems: • No flow and pressure monitoring • No pressure control • Distribution zone monitoring of flow and pressure by distribution area • Distribution zone pressure control • DMA monitoring of flow and pressure by distribution area • DMA pressure control Management of Customer Metering and Billing: • Inaccurate customer locations • Incomplete or defective customer metering March 2019 • Accurate customer locations • Functional customer metering Arab Water Week • Accurate customer locations • Functional customer metering • Smart static big customer meters 12

NRW Strategy Transitioning from A to B Category A • • Problematic IWS conditions No or incomplete monitoring and control of primary systems No or incomplete monitoring and control of distribution zones No or incomplete monitoring and control of metering and billing Establish March 2019 • Improved IWS conditions • Resources and primary system monitored and controlled by SCADA • Distribution zone monitoring and control • Robust control over metering and billing Sustain Institutional NRW Unit • Policies and standards • NRW assessment procedures • SCADA NRW dashboard Leakage teams • DZ dashboard • Inspection and repair procedures • GPS/real-time MMS tablets and system Unauthorized consumption teams Primary systems • Inspection and repair procedures • Hydraulic reinforcement and protection of Customer meter inspection and maintenance transmission • Inspection and repair procedures • SCADA monitoring and control of transmission and Operational GIS update sources • Survey procedures Distribution systems SCADA network and instrumentation maintenance • Hydraulic restructuring of distribution zones • Preventive and corrective procedures • Distribution zone monitoring and pressure control DZ maintenance Customer metering and billing • Preventive and corrective procedures • Customer survey Arab Water Week • Targeted meter rehabilitation 13

NRW Strategy Transitioning from B to C Category B • Improved IWS conditions • Resources and primary system monitored and controlled by SCADA • Distribution zone monitoring and control • Robust control over metering and billing Establish Institutional • DMA monitoring and reporting system Distribution systems • Hydraulic restructuring of DMAs • DMA monitoring and pressure control • Intensive ALC • Transition to 24 X 7 Customer metering and billing • Smart static Big Customer meters • Targeted demand management campaigns March 2019 • Continuous supply • Resources and primary system monitored and controlled by SCADA • DMA monitoring and control • Robust control over metering and billing Sustain NRW Unit • NRW assessment procedures Leakage teams • Inspection and repair procedures Unauthorized consumption teams • Inspection and repair procedures Customer meter inspection and maintenance • Inspection and repair procedures Operational GIS update • Survey procedures SCADA network and instrumentation maintenance • Preventive and corrective procedures DZ and DMA maintenance • Preventive and corrective procedures Arab Water Week 14

NRW Strategy Transitioning from C to D Category C • Improved IWS conditions • Resources and primary system monitored and controlled by SCADA • Distribution zone monitoring and control • Robust control over metering and billing Establish Sustain Distribution systems • Further pressure optimization down to feasible limits Customer metering and billing • Static (electronic) customer meters for all customers • Fixed network smart meter alarms March 2019 NRW Unit • NRW assessment procedures Leakage teams • Inspection and repair procedures Unauthorized consumption teams • Inspection and repair procedures Smart meter inspection and maintenance • Inspection and repair procedures Operational GIS update • Survey procedures SCADA network and instrumentation maintenance • Preventive and corrective procedures DZ and DMA maintenance • Preventive and corrective procedures Arab Water Week 15

NRW Strategy Phased Transition to 24/7 March 2019 Arab Water Week 16

NRW Strategy Phased Transition to 24/7 March 2019 Arab Water Week 17

NRW Strategy Phased Transition to 24/7 March 2019 Arab Water Week 18

NRW Strategy Phased Transition to 24/7 March 2019 Arab Water Week 19

NRW Strategy Target Primary System Management March 2019 Arab Water Week 20

NRW Strategy Target Distribution System Management March 2019 Arab Water Week 21

NRW Strategy Target Customer Meter Management March 2019 Arab Water Week 22

Master Plan Summary Plan Components Sector Each Primary/Distribution system Infrastructure Policies • • • Central Utility Standards Responsibility framework Leadership Systems Business process Upgrade • • March 2019 Civil works Targeted rehabilitation Instrumentation Telemetry Data update Sustaining Practices (proportional to system size and level) Network operations Customer operations Arab Water Week Employment Equipment Operating Procedures k. Nowledge 23

Master Plan Summary Distribution Systems (B to C) Sector 1. 1 Distribution system metering policy Central Utility 1. 2 DMA standards Auditing Each DMA Zone Infrastructure 5. 5 Hydraulic reinforcement 5. 6 Bulk meter and pressure monitoring and control 5. 7 Permanent pressure monitoring 5. 8 Intensive ALC and restoration 5. 9 GIS update Demand management towards 24/7 2. 5 DMA monitoring system Sustaining Practices 7. 1 Core NRW unit 8. 3 DMA monitoring and control 8. 1 maintenance 9. 1 Leak inspection 3. 3 Network corrective maintenance operations optimization March 2019 Arab Water Week 24

Master Plan Summary Infrastructure Alternatives Y 1 Y 2 Y 3 Y 4 Y 5 Category B Category A Design – Procurement - Execution Category C Design – Procurement - Execution In-House Option DMA 1 Primary System SCADA Establish and restructure DZ Comprehensive customer survey Targeted Customer meter rehabilitation DMA 2 DMA 3 DMA 4 Turn-Key Outsourcing Option DMA 1 DMA 5 DMA 9 DMA 13 DMA 17 DMA 2 DMA 6 DMA 10 DMA 14 DMA 18 DMA 3 DMA 7 DMA 15 DMA 19 DMA 4 DMA 8 DMA 12 DMA 16 DMA 20 Big Customer Smart Meters for DMAs with 24/7 Sustain March 2019 Arab Water Week 25

Thank You March 2019 Arab Water Week 26