Water Safety and Crisis Management Business Continuity Essentials

Water Safety and Crisis Management Business Continuity Essentials for Disaster Management WATER FORUM, 15 -17 November 2017, Belgrade, Serbia

Why water safety planning? Low pressure weather system caused extensive rainfall in Bosnia and Herzegovina, Serbia and Croatia in May 2014 Total precipitation between May 11 -17, 2014 in mm THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Why water safety planning? Over 80 people lost their lives Thousands were displaced EUR 1. 55 billion in damages THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Why water safety planning? ● Among the consequences of the floods was a major disruption and potential long-term damage of water services in some communities ● In a survey conducted in October 2015, utility companies from the region expressed particular interest for capacity building in the area of disaster risk management THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

D-Lea. P course offerings THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

The training program THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Technical Partner ● Consortium of four companies led by Infraprotect Gmb. H in partnership with the Austrian Association of Gas and Water (OVGW), Vienna Water Works and Energie AG Wasser ● Contact person: Dipl. Ing. Christian Plohberger THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Timeline ● Kick-off phase (June – October 2017) - FINALIZED ● Development of curriculum and training materials in coordination with potential hubs ● Preparation phase (November 2017 – March 2018) ● Hubs to submit business plans and certification requests, and name designated trainers (CVs) ● Pre-evaluation of business plans and certification requests ● Review and evaluation of hubs ● Certification of hubs / feedback ● Train the trainers event (end of February) THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Timeline ● Implementation phase (April – October 2018) ● Delivery of the training course by hubs ● Awards and certificates ● Availability of technical partner for questions and to oversee the delivery of the program ● Improvement phase (November – December 2018) ● Evaluation of the training program ● Improvement of the program for second iteration THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Hubs ● WASS and UTSVI in Serbia have expressed their interest in becoming hubs for the program ● Shukos in Kosovo and Aquasan in Bi. H have also expressed initial interest THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

The Project Consortium THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

The Project Consortium ● 17 years of experience in the field ● Risk Management (RM) ● Incident Management / Crisis Management ● Business Continuity Management (BCM) ● BCM and RM Management training ● Natural Hazards ● Medium and Small sized Water Supply ● Large Cities Water supply ● Water Sector Standards ● Qualification and training programmes ● Research THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

The Project Consortium ● 17 years of experience in the field ● Risk Management (RM) ● Incident Management / Crisis Management ● Business Continuity Management (BCM) ● BCM and RM Management training ● Natural Hazards ● Medium and Small sized Water Supply ● Large Cities Water supply ● Water Sector Standards ● Qualification and training programmes ● Research THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

The Project Consortium THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Overarching Concept THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Business Continuity Management (Risk Management) THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Business Continuity Management (Risk Management) THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Overarching Concept Risk Management Water Safety Planning Operational Response Crisis Management Emergency Management Recovery Planning Business Recovery Plans (BRP) THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Overarching Concept Risk Management Water Safety Planning Operational Response Crisis Management Emergency Management Recovery Planning Business Recovery Plans (BRP) THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Goals Implement in practice the two most hands-on, practical Elements of Business Continuity Management THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Goals Risk Management: Management WSP Methodology ● Hazard identification ● Risk Assessment / Assign Risk Scores ● Set Measures for Risk Reduction / priorisation ● Risk Reporting ● Water Safety Planning: identify Critical Points und define Control Points THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Risk Management Water Safety Planning THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Goals Crisis Management: Management ● Understand implement Crisis Management methodology ● Crisis Management Staff: structural organisation ● Crisis Management: working procedures ● Alerting and escalation ● Situation reports ● Decision making under uncertainty ● Implement Crisis Management at small water suppliers ● Create your own Crisis Management trainings / scenarios THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Crisis Management 1. 2. 3. 4. THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Features Novel Approach Strong Focus on Practical Implementation Universally Applicable (small to large water suppliers) THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Features Crisis Management Core Methodology THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Focus of this Program Focus on OPERATIONAL RESPONSE ! THE DANUBE LEARNING PARTNERSHIP | BELEXPO WATER FORUM| 16 NOVEMBER 2017 | BELGRADE

Thank you Christian Plohberger Infraprotect Gmb. H Elvira Broeks ebroeksmotta@worldbank. org chancen-risikomanagement@infraprotect. com World Bank – Danube Water Program c/o World Bank Praterstraße 31, 17 th floor 1020 Vienna, Austria The Danube Learning Partnership is supported by www. d-leap. org www. infraprotect. com www. danube-water-program. org

Thank you Elvira Broeks ebroeksmotta@worldbank. org World Bank – Danube Water Program c/o World Bank Praterstraße 31, 17 th floor 1020 Vienna, Austria The Danube Learning Partnership is supported by www. d-leap. org www. danube-water-program. org