Washington State Department of Social and Health Services

Washington State Department of Social and Health Services Community Services Division Programs ADULT EDUCATION ADVISORY COUNCIL BABS ROBERTS ROBERBA@DSHS. WA. GOV Revised September 6, 2019 1

Washington State Department of Social and Health Services 2

Economic Services Administration 3

Who we are: Serve 2 million residents 3 Regions Virtual Contact Center 52 Community Service Offices (CSO) § 2 Mobile CSOs § Central Document Imaging Unit § 2, 600+ staff § § 4

What we do: § Over 2 M Phone Calls Answered § Over 1 Million Served in CSOs § 3. 2 Million Documents Processed § 1. 6 Million Online Contacts* 5

Cash Help Food Help Child Care Medical Help • Temporary • Basic Food • Working • Aged, Blind and Assistance for • Food for Legal Connections Disabled Medical Needy Families Immigrants Child Care Program • Aged Blind • *Food for • Seasonal • Long Term Services Disabled service animals Child Care and Supports • Refugee Cash • Medicare Savings Assistance Program • Pregnant Women Assistance Program 6

Cash Programs: • • Temporary Assistance for Needy Families (TANF) Diversion Cash Assistance (DCA) State Family Assistance (SFA) Work. First Link: Division of Child Support Link: dshs. wa. gov/esa/community-services-offices/tanf-and-support-services dshs. wa. gov/esa/division-child-support 7

Cash Programs: Pregnant Women Assistance Program Link: dshs. wa. gov/esa/community-services-offices/pregnant-women-assistance-program 8

Cash Programs: Refugee Cash Assistance Link: dshs. wa. gov/esa/community-services-offices/refugee-cash-assistance 9

Cash/Medical Programs: Aged, Blind or Disabled (ABD) Links: dshs. wa. gov/esa/community-services-offices/aged-blind-or-disabled-cash-assistance-program https: //www. dshs. wa. gov/esa/community-services-offices/medicare-savings-program 10

Cash Programs: Housing and Essential Needs Link: dshs. wa. gov/esa/community-services-offices/housing-and-essential-needs 11

Cash/Medical Programs: Medicare Savings Program Links: dshs. wa. gov/esa/community-services-offices/aged-blind-or-disabled-cash-assistance-program https: //www. dshs. wa. gov/esa/community-services-offices/medicare-savings-program 12

Medical Programs: Healthcare for Workers with Disabilities (HWD) Link: https: //www. dshs. wa. gov/altsa/long-term-care-services-information 13

Basic Food: • The Basic Food Program helps people buy groceries. Ø Ways to apply for SNAP (video) Link: dshs. wa. gov/esa/community-services-offices/basic-food 16

Basic Food: • Basic Food Program (additional benefits) • • • Reduced rate/free telephone service* Reduced/free school lunch program* Reduced rate internet services* Basic Food Employment Training (BFET) Employment Pipeline • (*Provided by external agencies) 17

Basic Food Education & Training (BFET): • • Employability assessment Case management Basic and Vocation education Basic skills/ESL training Job search assistance Job retention Link: dshs. wa. gov/bfet 18

Employment Pipeline: • The Employment Pipeline is an employment and training program administered by the Community Services Division of ESA which is offered in several areas throughout Washington state. • Program navigators work to maximize and leverage DSHS benefits that participants are eligible for, such as: referrals to he local workforce development system, and other local services and supports that participants may need in order to be ready to get and keep a job. • After a participant becomes employed, Navigators provide job retention services for one year. This support and retention service is a unique feature of the program. 19

Child Care Subsidy Program: Contact Center 1 -844 -626 -8687 Monday through Friday 8 a. m. – to 5 p. m. • Department of Children, Youth, and Families sets the policy and determines eligibility for Working Connections Child Care and Seasonal Child Care • Pays child care subsidies to eligible households • Parent(s) must be working or participating in a DSHS-approved work activity • Can help pay for child care centers, family child care homes, relative caregivers and adults who come to your home to provide care 20

How to Access Services Community Services Offices (CSO): • Office hours Monday through Friday, 8 a. m. – 5 p. m. • Interview hours Monday through Friday, 8 a. m. – 3 p. m. • Apply for benefits, submit documents or report changes • Access the Child Care Subsidy Program services via phone or online • Work. First/Social Services Case Management 21

How to Access Services Customer Service Contact Center (CSCC): 1 -877 -501 -2233 • Phone hours Monday through Friday, 8 a. m. – 5 p. m. • Interview hours Monday through Friday, 8 a. m. – 3 p. m. • Case Maintenance • Customer Inquiry • Language Support • Access Working Connections Child Care services 23

How to Access Services Mobile CSO: • Two mobile offices (East and West side) • Case Maintenance • Customer Inquiry • Language Support • Can be scheduled for local events such as job fairs and community partner events • Schedule can be found online: dshs. wa. gov/esa/csd-mobile-office/mobile-communityservices-office 24

How to Access Services Washington Connection: Washington. Connection. org • Available 24 hours a day/7 days a week • Apply for Cash, Basic Food, Working Connections Child Care and select Medical Programs • Report Changes and complete annual Eligibility Review • Find other programs and services • Access the Client Benefit Account • • Monitor documents submitted Access pre-filled Mid-certification Review 25

FEDERAL LANDSCAPE Supplemental Nutrition Assistance Program – • Broad Based Categorical Eligibility • Able-bodied Adults without Dependents • Work requirements Public Charge Sponsored Aliens • Sponsor deeming and reimbursement • Indigence exception to Sponsor deeming 26

State Landscape Request Legislation/Budget asks for 2020 • Expansion for Housing Essential Needs • Convening Local Communities to Reduce Intergenerational Poverty • Basic Food Assistance Continuity • Updating outdated reference to “Food Stamps” • Supporting Poverty Reduction work – 3 agency joint budget ask Work continues on key legislation from last session 27

Questions 28