Washington State Department of Health Enforcement and Licensing

Process for Initial Readiness Report ü Assessment Interviews ü Documentation Discovery ü Operational Meetings

Discovery Documents Governance Materials Planning Documents 1. Steering Committee materials 2. Liaison meeting materials

December QA Assessment Legend: Green (1 -3); Yellow (4 -7); Red (8 -10) 1/10/2019

Highest Risk Areas Resources § Business Project Manager vacancy § Two (2) Business Analyst

Recommendation Summary § 3 recommendations closed in December (1 was high priority) Priority Recommendations

Recommendation Summary Recommendations Closed in December: 1. Steering Committee approved a decision making framework

Management Category Impact Trending Overall Project Rating 1. 0 Integration 2. 0 Scope 3.

Accomplishments Governance 1. Approved the Governance Framework by the Steering Committee 2. Reviewed criteria

Accomplishments, cont. Resources 5. Posted vacant Business Project Manager position 6. Continued discussion on

HELMS Background q Transform licensing, disciplinary, facility and education processes and interactions q Improve

Close and Questions 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 12

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Washington State Department of Health Enforcement and Licensing Modernization Solution(HELMS) December Assessment Report Integrated Solutions Group LLC January 10, 2019 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 1

Process for Initial Readiness Report ü Assessment Interviews ü Documentation Discovery ü Operational Meetings and Observations ISG Assessment Framework 1. Project Integration 2. Scope Management 3. Schedule Management 4. Budget Management 5. Quality Management 6. Resource Management 7. Communications Management 8. Risk Management 9. Contract Management 10. Stakeholder Management 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 2

Discovery Documents Governance Materials Planning Documents 1. Steering Committee materials 2. Liaison meeting materials 1. Work Plan (updated) 2. Project Management Plan Procurement Documents Budget Documents 1. Early draft of Project Management requirements 1. OCIO ranking of agency projects 2. Governor’s Budget 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 3

Highest Risk Areas Resources § Business Project Manager vacancy § Two (2) Business Analyst (BA) vacancies Budget § Inherent risk, although Governor’s budget recommended full funding Scope § Risk of over-customizing the HELMS solution to address staff and stakeholder expectations § Recommend Steering Committee decide on a hosting model for including in the RFP § Recommend a data conversion strategy to minimize schedule impacts 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 5

Recommendation Summary § 3 recommendations closed in December (1 was high priority) Priority Recommendations Opened to Date # Remain Open as of December Assessment High Priority 3 2 Other Total 16 19 7 9 § 9 of 19 (47%) recommendations remain open (2 of which are high priority) 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 6

Recommendation Summary Recommendations Closed in December: 1. Steering Committee approved a decision making framework (1. 1) 2. The work plan was updated to include tasks for developing a Change Management Plan (2. 4) 3. Processes and roles/responsibilities for deliverable management were added to the draft Project Management Plan No New Recommendations in December 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 7

Management Category Impact Trending Overall Project Rating 1. 0 Integration 2. 0 Scope 3. 0 Schedule 4. 0 Cost 5. 0 Quality 6. 0 Human Resource 7. 0 Communications 8. 0 Risk 9. 0 Procurement 10. 0 Stakeholder 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. Initial Assessment 3. 9 4. 0 6. 0 4. 0 3. 0 2. 0 3. 0 8 Nov Assessment Dec Assessment 4. 0 3. 7 3. 5 5. 5 3. 5 6. 0 3. 5 8. 0 2. 5 2. 0 2. 5 3. 0 4. 5 3. 5 5. 0 3. 0 8. 0 2. 5 2. 0 2. 5 3. 0 * Down arrow reflects a lower or improved risk rating Trend Report

Accomplishments Governance 1. Approved the Governance Framework by the Steering Committee 2. Reviewed criteria for defining business priorities by the Liaisons Schedule 3. Updated the work plan to reflect development and approval of the Change Management Plan Quality 4. Drafted the Project Management Plan to include processes and roles/responsibilities for deliverable management 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 9

Accomplishments, cont. Resources 5. Posted vacant Business Project Manager position 6. Continued discussion on how to utilize 7 FTEs from business areas Procurement 7. Learned of DOL’s Apparently Successful Bidder (ASB) 8. Discussed next steps with Steering Committee for assessing the ASB’s fit to DOH 9. Continued development of RFP with intent to decide on procurement approach by April Communications 10. Discussed need and potential approach for communicating with potentially impacted staff 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 10

HELMS Background q Transform licensing, disciplinary, facility and education processes and interactions q Improve data security and access to information q Support electronic records management q Support users including: § 470, 000 healthcare providers in 85 professions and 348 credentialing types § Approximately 500 HSQA staff § Three (3) commissions for medical, nursing and chiropractic § General public/consumers 1/10/2019 © Copyright Integrated Solutions Group. All Rights Reserved. 11