Warsaw Poland Electronic data collection by Department of

Warsaw, Poland Electronic data collection by Department of Statistics (e-QSS) TAY SUAN SEE DEPARTMENT OF STATISTICS, MALAYSIA www. statistics. gov. my DEPARTMENT OF STATISTICS MALAYSIA 1

About Malaysia DOSM Functions Background of E-surveys Quarterly Survey of Services e-QSS Moving Forward DEPARTMENT OF STATISTICS MALAYSIA 2

DEPARTMENT OF STATISTICS MALAYSIA Population Area 29. 2 million 329, 847 square kilometres (127, 350 sq mi) Total Fertility Rate (TFR) Per Capita Income (RM 28, 000) GDP Growth World Competitiveness Unemployment Rate Consumer Price Index Literacy 2. 64 USD 9, 000 (RM 28, 000) 5. 4% 14 th position 3. 0% 1. 4% 98% 3

• The Department of Statistics, (DOSM) Malaysia was established in 1949 under the Statistics Ordinance 1949. • Statistics Act 1965 (Revised 1989) • National statistical agency to collect, interpret and disseminate latest and real time statistics in the monitoring of national economic performance and social development. • Centralised data collection but other agencies and Ministries collect data for their own needs DEPARTMENT OF STATISTICS MALAYSIA 4

• Set-up consists of 16 Divisions, 14 State offices with 28 operational centres • Staff strength of 3, 300 employees • Needs of users for statistics routed through Main User Committee chaired by Economic Planning Unit DEPARTMENT OF STATISTICS MALAYSIA 5

DOSM generate official statistics compilations of secondary data A. SURVEYS / CENSUS • • Economic Surveys/Census Household Census/Surveys Price Collection Population and Housing Census B. STATISTICAL COMPILATION C. FRAME DEPARTMENT OF STATISTICS MALAYSIA through surveys/censuses FREQUENCY and • NUMBER Monthly • 10 Quarterly • 24 Annual • 19 Biennial • 38 Census • 15 Ad-hoc • 2 6

Mail Time consuming Face to face interview Manpower dependent Field visits Costly Email Telephone/Fax Continence & availability to respondent Demands for timely data DEPARTMENT OF STATISTICS MALAYSIA 7

• Development of Internet technologies has made e. Survey as another channel of information gathering increasingly important for government departments • In line with the Government initiatives to implement the Electronic Government online services, the Department of Statistics Malaysia developed e-Surveys since 2008 • e-Survey is online survey submission of data on short-term surveys (monthly/quarterly) • This system is implemented to save time and costs in the process of gathering and disseminating data DEPARTMENT OF STATISTICS MALAYSIA 8

Quarterly Survey of International Trade in Services (Q 1 2008) Monthly Manufacturing Survey (implemented August 2008) Quarterly Survey of Services (e-QSS) - ICT sub-sector - pilot test Q 2 2012 - Implement Q 3 2012 DEPARTMENT OF STATISTICS MALAYSIA 9

Percentage (%) 25. 0 21. 5 20. 0 15. 0 10. 5 10. 0 5. 0 0. 4 0. 9 1. 0 0. 7 0. 8 June Dec 0. 0 2009 DEPARTMENT OF STATISTICS MALAYSIA 2010 2011 June July 2012 10

Percentage (%) 23. 7 25. 0 19. 8 20. 0 15. 0 12. 5 12. 0 Q 1 Q 2 13. 7 14. 2 Q 3 Q 4 15. 3 17. 1 16. 2 Q 2 Q 3 Q 4 10. 0 5. 0 2010 DEPARTMENT OF STATISTICS MALAYSIA Q 1 2011 Q 2 2012 11

Required internet browser (internet explorer 7 and above) System hang and slow loading Completed questionnaires can be printed DEPARTMENT OF STATISTICS MALAYSIA Computer and internet use is limited Provide auto save when respondents move from one question to another question 12

14. 4 Wholesale and retail trade Government services 7. 7 7. 2 Finance 5. 0 Other services Business services 3. 8 Transport and storage 3. 7 Communication Utilities Accommodation and restaurants Insurance Real estate DEPARTMENT OF STATISTICS MALAYSIA 10 th Malaysia Plan (2015) : Services sector : 61. 1% 3. 7 2. 5 2. 0 1. 6 13

provide inputs to the compilation of Services Production (Io. S) Index of input/indicators to quarterly GDP produce short term indicators on services sector DEPARTMENT OF STATISTICS MALAYSIA 14

Recommendations of the United Nations’ Statistical Office and Malaysia Standard Industrial Classification 2008 which adheres to International Standard Industrial Classification (ISIC) Rev. 4 classification of the industry of the establishment is based on the principal activity DEPARTMENT OF STATISTICS MALAYSIA 15

RELEASE DATE Io. DT Io. S (Phase I) Io. S (Phase III) 2012 • Motor Vehicles • Wholesale Trade • Retail Trade SOURCE OF DATA • Monthly Survey of DT 2012 • Accommodation • Food & Beverage • Transport • Information & Communication 2013 • Education • Health • Quarterly Survey of Services (commenced Q 2 2009) 2014 • Finance and Insurance • Professional • Real Estate • Art, Entertainment and Recreation Composite Io. S 2014 DEPARTMENT OF STATISTICS MALAYSIA 16

Cut-off (range 85% - 95%) • • • Probability sampling • • Transportation ICT Accommodation Education Health Variable of selection: REVENUE DEPARTMENT OF STATISTICS MALAYSIA Restaurants Professionals Real Estate Agents Arts, Entertainment and Recreation Total sample: 9, 396 establishments 17

Establishment Profile Data available 6 weeks after reference quarter Revenue Expenditure No. of employees Salaries and wages Capital expenditure Specific information of each sector DEPARTMENT OF STATISTICS MALAYSIA 18

ICT sub-sector has been selected to be the pioneer in implementing electronic data collection (e-QSS) Total sample : 507 establishments Pilot test was done in Q 2 2012 (July 2012) Respondents (76 establishments) with State Office Will be fully implemented Q 3 2012 (October 2012) DEPARTMENT OF STATISTICS MALAYSIA 19

Software • php (Hypertext Preprocessor) System requirements Duration DEPARTMENT OF STATISTICS MALAYSIA • Internet Explorer 8. 0+ • Mozilla Firefox 3. 6+ • Resolution: 1024 x 768 or higher • Requires 8 months to develop 20

Bilingual View previous data Print Save time User-friendly Paperless Review and edit before submission DEPARTMENT OF STATISTICS MALAYSIA Save function at the end of each page 21 21

Hands-on training • manual will be provided • downloadable from the website User ID and Password will be provided separately Respondent will log in to the e-QSS via DOSM’s website Respondent will fill/update • • Establishment Profile Part A : Revenue, Expenditure and Number of Workers Part B : Capital Expenditure Part C : Additional Information Respondent may edit, save and review the data before submission Data will be submitted via online directly to DOSM DEPARTMENT OF STATISTICS MALAYSIA 22

Description Past Practices New Practices Operational efficiencies to be gained from new practices Mode by which data are collected Mail Fax Telephone Email Field visit Online submission using e-QSS Save time and costs in the process of gathering and disseminating data Timing of the collection 5 weeks after reference quarter 3 – 4 weeks (KPI: 90%) Timeliness Follow-up operations used Mandatory An indication of whether companies embracing electronic reporting Not applicable Results can be generated through the system Monitoring method of submission Promotion Courtesy visits to establishments Invitation for handson training Increase online data submission DEPARTMENT OF STATISTICS MALAYSIA 23

Agriculture, Forestry and Mining and Fishing Quarrying 2. 8% 0. 2% • First time collected in the Economic Census Services 68. 4% Manufacturing 17. 6% Construction 10. 9% 1. 2. • Refers to businesses owning computers • Among the sectors, 68. 4% of ICT usage are in the services sector Source : Economic Census 2011 Based on ITU Core ICT Indicators DEPARTMENT OF STATISTICS MALAYSIA 24

Percentage 100. 0 (%) 80. 0 60. 0 40. 0 20. 0 48. 1 89. 8 30. 6 - Manufacturing Businesses owning computer Information and Communication 83. 9 Internet usage in businesses Source : Economic Census 2011 DEPARTMENT OF STATISTICS MALAYSIA 25

Review of sample size and coverage after Economic Census for quarterly and annual surveys Usage of e-QSS will be expanded to other sub-sectors by phases from 2013 Increase online data submission every quarter DEPARTMENT OF STATISTICS MALAYSIA Hands-on training for respondents * Promotion, hands-on training Experimental Io. S 26

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