Walk Me SelfService Resources Your Walk Me Resources

Walk. Me Self-Service Resources

Your Walk. Me Resources ™ Description URL Information Click “Request Access” & fill out the form. Once submitted, it will take 24 - 48 hours to receive access via email. Access self-paced training & certification https: //university. walkme. com/ Brainstorm solutions for your business objectives https: //playbooks. walkme. com Use your Walk. Me Editor credentials to login. View analytics & gain insights on usage https: //insights. walkme. com Use your Walk. Me Editor credentials to login. Research your product questions https: //support. walkme. com No credentials needed. Meet other customers, ask questions, get inspired, & share wins https: //community. walkme. com Contact your CSM for access. Reach out for 24 x 7 support with technical issues support@walkme. com No credentials needed. © All Rights Reserved 2

Walk. Me University & Certification https: //university. walkme. com Contact Walk. Me for access and to set up your account Walk. Me University offers online courses designed to teach you to use Walk. Me to meet your business needs. With 20 hours of self-service content from planning your first implementation, building a solution, to analyzing your results. Additionally, builders can get certified across applications in the Walk. Me suite and show off proficiency in building Walk. Me solutions! ™ © All Rights Reserved 3

Walk. Me Playbooks https: //playbooks. walkme. com Use your Walk. Me Editor credentials to log in. Walk. Me Playbooks is a large collection of creative Walk. Me implementation concepts that have been successfully built for customers. Search by Site Type, Use Cases and/or Features to find solutions to your unique challenges. You can easily export the Plays as a Power. Point book to share with your relevant stakeholders. ™ © All Rights Reserved 4

Walk. Me Insights https: //insights. walkme. com Use your Walk. Me Editor credentials to log in. Walk. Me Insights is our holistic analytics and BI solution. Using Walk. Me Insights our customers can understand the complete user journey on their site. 360º Real-Time Tracking Walk. Me Engagement AND User Behavior Tracking User Journey Analysis Analyze Events and create Funnels Video Replay Sessions Walk. Me Visions: Go beyond dashboards and see real user sessions. Complete BI Solution Generate KPI based dashboards and schedule reports. ™ © All Rights Reserved 5

Walk. Me Customer Community https: //community. walkme. com Use your Walk. Me Editor credentials to log in. Walk. Me’s global customer community is an online forum where our customers can connect with each other and with the Walk. Me team. Share ideas, ask questions, learn best practices, and create connections with other Walk. Me innovators. ™ © All Rights Reserved 6

Walk. Me Knowledge Base & Support https: //support. walkme. com Email Walk. Me Support at: support@walkme. com Our extensive knowledge base provides detailed articles around features, skills, and troubleshooting to help our customers easily find answers to their questions. Experiencing technical issues? Walk. Me provides world-class support services to help our customers meet their Walk. Me business goals. These services include 24 x 7 support from our dedicated customer success and technical support experts. ™ © All Rights Reserved 7