Volvo on Call October 2012 Issuer Timo Paulsson

Volvo on Call October 2012 Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary Gmt 12 w 42 2020 -10 -31 1

What is Volvo On Call Gmt 12 w 42 • • • Volvo On Call is the integrated application of telecommunication and computer services. It provides two-way communication between VCC/service provider, the customer and the car. It enables: • More efficient delivery of already existing products and services, such as roadside assistance. • Delivery of a whole set of new products and services to our customers in the areas of: • Safety • Security • Convenience (Mobile app) • • Volvo On Call is an integrated part of the Connected car as the “Connectivity Pro” offer – a car always connected Volvo On Call is also an integral part of the overall Volvo Advanced Safety Strategic Approach as shown on the following slide. Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary Mobile app Car locator Remote door lock/unlock Vehicle dashboard Car alerts Journal log Heater start Roadside assistance Vehicle info Subscription info Security Stolen vehicle tracking Alarm notification Remote vehicle immobilisation Safety Crash notification Emergency service Breakdown service Remote door unlock 2020 -10 -31 2

5 phases of safety 4. Damage reduction • 3 -point Safety Belt • Deformation zones • PRS • SIPS • WHIPS • ROPS • IC 1. Normal driving • • • DSTC and CTC RSC Collision Warning Emergency Brake Assist Lane Departure Warning Ready Alert Brake Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2. Conflict • • • Driver Alert Control Adaptive Cruise Control IDIS BLIS Active Bending Lights Distance Alert 3. Avoidance • Pedestrian Detection with Full Auto Brake • Collision Warning with Full Auto Brake • City Safety Gmt 12 w 42 5. After collision Volvo On Call 2020 -10 -31 3

Volvo on Call - current services overview Safety & Security • • • Crash notification Emergency service Breakdown service Stolen vehicle tracking Alarm Notification Remote vehicle immobilisation Gmt 12 w 42 Convenience • Mobile app • Remote Heater start • Remote Engine start (13 w 46) • Car locator • Remote door lock/unlock • Vehicle dashboard • My Volvo integration (13 w 20) • Connected Service Booking data (13 w 46) • Journal log • Roadside assistance • Vehicle info • Subscription info

Volvo On Call – How it Works Central Server GPS MS (S ta Da Gmt 12 w 42 n tio c ne When a service is needed, both a data message and a voice call are initiated. Voice (GSM) 2 2020 -10 -31 Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary on In-vehicle system 3 b. C ) 4 We 1 Position of the vehicle is calculated based on signals received from the Global Positioning System. A centralized database of vehicle and customer data is operated for Volvo Cars by Volvo’s preferred Telematics Service Provider. This TSP also operates a workstation server used by Customer Service Center operators. 5 Local Customer Service Center The customer pushes either The customer service the On. Call or SOS button center operator responds activating a service request. to the service request and An automatic crash sees to it that the services notification or theft alarm that are needed are also send signals from the dispatched to the vehicle system. 5

Volvo On Call System Gmt 12 w 42 v Available in all models v Communication unit with: § embedded SIM § back-up battery § back-up GSM antenna v GPS receiver v Integrated into the electrical platform Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2020 -10 -31 6

Volvo On Call System Gmt 12 w 42 1. SIM-Card reader connection 2. GSM antenna 3. Main power 4. MOST connection 5. GPS antenna Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2020 -10 -31 7

Evolution of Volvo On Call Gmt 12 w 42 1996 Volvo Cars completes study of telematics and decides to invest in systems and services 1997 Projects started in Europe and US 1999 Volvo decides on centralised message handling. Wireless. Car is formed to provide services. Volvo Cars sold to Ford. 2001 Services start in first market, Sweden, with Falck as customer service center 2002 Services start in US with Cross Country Automotive as customer service center (Offer removed in 2004) 2003 Services start in UK in Autumn with Mondial as CSC and direct connection to UK emergency services 2005 Services to start in IT and FR, and re-launch in Sweden with Viking as call center. 2006 Pan-European Service Start with all countires on SIM-card. 2006 Service start in Norway and Be. Ne. Lux 2007 Germany, Spain and Switzerland 2008 Austria and Russia 10/31/2020 Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2012 Brazil, Finland Denmark 2020 -10 -31 8

Volvo on call services Safety Security Mobile app Gmt 12 w 42 Collision Notification Roadside Assistance Lock/Unlock Warnings Driver Journal Dashboard Heater Start Car Locator Subscription Info Accident Assistance Remote Door Unlock Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2020 -10 -31 9

Volvo oncall mobile app Gmt 12 w 42 Volvo On. Call mobile apps are today available for: Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2020 -10 -31 10

Volvo On Call Markets § § § Sold in 16 markets as of July 2012 Service available in 17 markets Finland Denmark became active with their own call centers in May 2012 = Market selling option = Cross-border service = No service yet Gmt 12 w 42 1 Sweden (2001) 2 UK (2003) 3 France (2005) 4 Italy(2005) 5 Netherlands (2006) 6 Belgium (2006) 7. Luxembourg (2006) 8. Norway (2006) 9 Germany (2007) 10 Switzerland (2007) 11 Spain (2007) 12 Portugal (Call Center in France) 13 Austria (2008) 14 Russia (2008) 15 Brazil (2012) 16 Finland (2012) 17 Denmark (2012) : Timo Paulsson, tpaulss 1, Security Class: Proprietary 2020 -10 -31 11

Volvo oncall sales Introduction of convenience features in smartphone app 2007 Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2008 2009 2010 2011 2012 Gmt 12 w 42 2013 2020 -10 -31 12

Volvo On Call responds well to customer demands for connected services Gmt 12 w 42 Customer demand for connected services (% saying useful / very useful) Remotely lock and unlock vehicle Service reminders Call roadside assistance Parked car locator Vehicle health information Manufacturer vehicle notifications Diagnostic trouble code Vehicle owner’s manual Service scheduling support Mature markets Developing markets “Cars Online 11/12” where Capgemini asked 8000 customers worldwide about their preferences for connected services Issuer: Timo Paulsson, tpaulss 1, Security Class: Proprietary 2020 -10 -31 13