Volunteer Role Description for Location Main contact Volunteer

Volunteer Role Description for: Location: Main contact: Volunteer Shop Assistant Shoreham Charity Shop Manager Purpose of the role: To support the work of Dogs Trust as part of our charity shop team to ensure our customers receive the best possible service, in line with our standards, procedures and brand values. To help ensure maximum revenue to help Dogs Trust achieve our mission. Key tasks: • To acknowledge and welcome all visitors on their arrival at the shop. • Answer visitor queries where possible, or direct them to an appropriate member of Dogs Trust staff. • Receiving incoming donations and asking for gift aid. • Sorting incoming donations. • Stock rotation on the shop floor • Steaming garments. Skills/experience required: • The ability to provide a friendly, high quality service to customers and members of the general public. • Able to work well as part of team and enjoys interacting with people. • Good communicator. • Friendly, enthusiastic and able to encourage others. • A willingness to help with a range of tasks in the shop, and to undertake tasks as requested. • Experience or willingness to learn how to use a touchscreen till system which requires precision and correct input. • Ability to lift bags, boxes and move freely round a small back office environment with limited accessibility. • A good level of personal fitness due to stairs between the shop floor room as well as occasional lifting of heavy items. • Ability to think creatively to find ways to increase profits. • A commitment to treating all individuals who visit or work in the shop with dignity and respect. • Conscientious with a can-do attitude. Please note that most of our charity shops have stairs and as such volunteers will need to be able to use stairs freely • Restocking shelves. • Using a touch screen till (following an initial review period and full training). Time commitment: Shifts run between Monday to Saturday from 9: 30 am-1 pm or 1 pm-4: 30 pm. The possibility of completing more than one shift per individual is possible. Ideally we are looking for volunteers who can commit to at least one shift per week. Volunteer Appointment Process: 1. Volunteer application form 2. Interview 3. Selection (successful / unsuccessful) 4. References taken 5. Induction session (1 ½ hours) 6. On the job training 7. Three month review meeting

Volunteer Role Description for: What you can expect from Dogs Trust as a volunteer: • A staff member main contact who will manage your tasks, answer your questions. • A buddy (either another volunteer or a member of staff) who will help you through your first few weeks at the shop. • Induction and ongoing role-specific training, guidance and support. • An opportunity to feed back to your main contact about your experience volunteering with Dogs Trust. • Recognition of the role that you are carrying out in support of Dogs Trust. • Opportunities to try new things and learn new skills, where appropriate. Volunteer Shop Assistant A message from the CEO Without our dedicated volunteers we couldn’t hope to achieve as much as we do for the dogs in our care; the support from our volunteers is absolutely vital to our work. The work that volunteers help us with may not always be easy, but I know that volunteering with Dogs Trust is a rewarding experience. Adrian Burder Chief Executive What we expect from our volunteers: • Support Dogs Trust in its work and carry out your volunteer role to the best of your ability. • Complete a Charity Shop volunteer induction session, this will be held at your shop and complete any other additional training as required. • Make new people welcome and work well within the team. • Recognise the importance of our members, sponsors and donors in supporting the work of Dogs Trust. • Wear your Dogs Trust volunteer badge at the shop and ensure you are presentable at all times, in line with our dress code for our charity shop teams. • Support Dogs Trust procedures and standards by: • Being aware of your own health and safety and that of others. • Respecting others and treating people equally in line with our Equal Opportunities Policy. • Ensure all activities undertaken in the name of Dogs Trust achieve the charitable aims and objectives and do not bring the organisation into disrepute. • Be accountable and accept constructive comments. • Maintain confidentiality regarding Dogs Trust activity, including our stock, income as well as the dogs in our care and our team. • Meet time commitments and standards agreed, and give reasonable notice when unavailable, so other arrangements can be made. • Be a positive representative of Dogs Trust, ensuring you are polite and friendly to all visitors to the shop. Dogs Trust Charity Shop 12 The High Street Shoreham-By-Sea BN 43 5 DA E: shorehamshop. manager@dogstrust. org. uk P: 01273 455677 @: www. dogstrust. org. uk Dogs Trust is the UK’s largest dog welfare charity. Through our network of 20 rehoming centres across the UK and one in Ireland we care for almost 17, 000 abandoned and unwanted dogs a year. No healthy dog is ever destroyed.