Voice User Interface Installation and Configuration Cisco Unity

Voice User Interface Installation and Configuration Cisco Unity Connection 1. 1 Mike Maas (mikemaas@cisco. com) Unified Communications Business Unit (UCBU) October 2005 © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Installation © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Installation • Installation Types § Local Ø Unity Connection co-resident Ø Voice Recognition Installed by default Ø Defaults to 127. 0. 0. 1 Ø Updates to Name Grammar –Database queried and GSL created locally –Uses Cisco Unity Voice Recognition Transport (Cu. Vrt) § Remote Ø Unity Connection is not co-resident Ø Updates to Name Grammar –Database queried and GSL created locally –Transferred to remote ASR Server –Uses Cisco Unity Voice Recognition Transport (Cu. Vrt) © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 3

Configuration © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Configuration • System Administration § Class of Service Ø Modify an existing COS or add a new one with Voice Recognition services enabled § Create a Template Ø Generally a good idea § Conversation setting Ø Enable the user to use User Speech Recognition © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 5

Configuration • Personal Communications Assistant § Disable Voice Recognition input style Ø User is in a VUI-enabled COS, but doesn’t want to use speech § Edit their Alternate Names § Add personal contacts Ø Need to allow the user to edit transfer rules © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 6

Configuration • Cisco Unity Voice Recognition Transport (Cu. Vrt) § Only service specific registry settings currently Ø Ø Ø Compilation. Script. File –The file to launch for compilation of the grammars. Config. File –Currently unused. Event. Level – 50 is maximum verbosity, in 10 (decimal) intervals (Default is 10) Media. Server. Restart. Time – 24 Hour time to set to restart the Nuance Watcher Daemon (Default is 400, any number outside 24 hour range disables) Port –Listen port for Cu. Vrt transfers (Default is TCP 36286) Update. Interval –Interval to look for changes to the Name Grammar (Default is 10 minutes) © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 7

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