Voice User Interface Improved Greetings Cisco Unity Connection

Voice User Interface Improved Greetings Cisco Unity Connection 1. 2 Mike Maas (mikemaas@cisco. com) Unified Communications Business Unit (UCBU) May 2006 © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Improved Greetings Overview © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Improved Greetings • Overview § Prior Menu Structure slowed greetings access § Flattened conversation to allow commands from Main Menu § Standard, Busy, Alternate, Holiday, Closed, Internal © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 3

Improved Greetings Demonstration © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Improved Greetings • Improved Greetings (User) § Play (TYPE) Greeting Ø Play my Greeting Ø Play Alternate Greeting § Record (TYPE) Greeting Ø Record my Greeting Ø Change the Holiday Greeting § Enable/Disable Greeting Ø Turn on my Busy Greeting Ø Turn off my Internal Greeting § Greeting Defaults Ø Use the default for my greeting Ø Use nothing for my Standard Greeting § Greetings Help © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 5

Improved Greetings Administration © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Improved Greetings • Administration § Configuration Ø Greetings configuration through the SA/CPCA © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 7

Improved Greetings Troubleshooting © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL

Improved Greetings • Troubleshooting Ø Diagnostics © 2003, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL 9

Presentation_ID © 2003 Cisco. CISCO Systems, Inc. All rights reserved. © 2003, Cisco Systems, Inc. All rights reserved. CONFIDENTIAL 10