Vodacom Microsoft Hosted CRM Microsoft Hosted CRM Video

Vodacom Microsoft Hosted CRM

Microsoft Hosted CRM Video

What is Microsoft Hosted CRM? Transform your business with a customer relationship management tool to aid with effective marketing and sales management. Vodacom Hosted Microsoft Dynamics CRM 4. 0 is a highly flexible customer relationship management (CRM) system, that gives users the ability to create a holistic view of each customer, from initial contact through to sales and service. v Marketing v Sales v Orders v Customer Support 3

Microsoft Hosted CRM Features Marketing Tool • • Pipeline Optimization • Collects Consumer information Analyses info Targeted market campaigns Campaign wizard – email blasts with response tracking Qualify and assign leads Track Opportunities Convert leads to sales Analysis in excel • Works with Hosted Exchange, Share. Point and Lync for a fully collaborative experience Collaborative • Access to marketing, sales and customer service modules offering a strategic view of the business Features 4

Microsoft Hosted CRM Features Sales Literature • Create, manage and distribute collateral on the fly • Publisher makes it easy to select customers for a marketing campaign or personalized message • Quote Generation • Fully featured catalogue supportive of complex pricing models, discounting and diverse units of measure Order Management • Product Invoices Workflow • Next step suggestions and workflows with automated task assignment 5

Microsoft Hosted CRM Features Customize Flexible Reporting System Support • Customize workflows and information to give insight into business without IT specialist assistance • Add custom objects and activities, design views and business logic so that tasks are automated • View how the business is doing by transferring data into xls • Case management • Service history • Support knowledge – enable support staff to deliver consistent, efficient service. 6

A 360 View of the Business

Hosted CRM Benefits 1 2 360 degree view of your Business Improve operational efficiency CRM 4. 0 extends the reach of Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, all sales call information into one central location for sales and marketing staff to access easily. Enables business processes in ways that employees can use each day. CRM can automate timeconsuming repetitive tasks, warn staff of open customer issues and automatically send important e-mail messages to customers and partners. 3 Works the way your Business works CRM can be tailored to work the way your business works. CRM forms, relationship links, and customer views can be designed and modified without requiring complicated programming. It gives the right information to the right people. 4 Simplifies service scheduling Centralized customer interaction. Improved customer support. Increase customer satisfaction. High Rate of customer retention. 5 Enhanced offline communication ensuring productivity anywhere, anytime CRM is accessible from mobile devices, over the internet, regardless of location. 8

Microsoft Hosted CRM Pricing ONCE OFF SETUP FEE HOSTED CRM PRO 4. 0 R 2 000 R 434. 00 per user • Customer Support • Data Backup • MS Office Integration • Offline Sync • Offline SDK

Why Vodacom? • Microsoft Certified Partner • High availability hosted infrastructure with 99. 9% uptime SLA supporting your CRM solution • Disaster Recovery of hosted solution • Zero up-front investment and market relative pricing • No in-house skills required • Feature rich provisioning portal available to customers and resellers • CRM Customization Partner available 10

Customization Partner – 3 fifteen Microsoft application development business Not focused on licensing nor infrastructure We build, deploy and maintain enterprise-level customised for our customers using Microsoft technology Microsoft Gold Certified Partner Microsoft Managed Partner applications

3 fifteen Focus Areas Business Solutions Outsourcing, Virtual Teams, Projects, Time & Materials Support Services (SLA Enhancements) Project Management Information Worker Solutions (Share. Point) Web Development & Digital Marketing Business Intelligence & Data Management Customer Relationship Management (CRM) Custom Development Application Integration & Business Process Management Mobile

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