VOCAL Communication Vocal 38 Includes rate tone volume

VOCAL Communication

Vocal 38% Includes rate, tone, volume, and stress

Vocal communication plays a large role in reducing or escalating conflicts A conflict is defined as: a controversy, quarrel, fight, battle, struggle or disagreement Think about a recent conflict you had. What role did vocal communication play in either escalating or minimizing the conflict?

Constructive or Destructive? CONSTRUCTIVE - occurs when people express disagreement without hostility and with a commitment to effective resolution of the conflict. For example, two family members may discuss an area of disagreement until a mutually-agreed upon resolution is reached. DESTRUCTIVE - occurs when two or more people engage in actions and behaviors that result in increased antagonism instead of conflict resolution. For example, when two coworkers begin to make verbal attacks and use threatening gestures during an argument, the conflict between them has become destructive.

CONFLICT: a disagreement Use the definitions to determine whether the conflict scenarios on the worksheet are CONSTRUCTIVE or DESTRUCTIVE

PASSIVE, AGGRESSIVE or ASSERTIVE? In addition to constructive and destructive communication, a person can communicate their ideas passively, aggressively or assertively. WHICH DO YOU THINK IS BEST?

PASSIVE: accepting or allowing what happens or what others do, without active response or resistance. AGGRESSIVE: ready or likely to attack or confront; characterized by or resulting from aggression. ASSERTIVE: having or showing a confident and forceful personality.