Vo IP il futuro Gianluca Attura Amministratore Delegato

Vo. IP: il futuro? Gianluca Attura Amministratore Delegato Avaya Italia

18 Dicembre 2009: Avaya acquisisce Nortel Enterprise Solutions © 2009 Avaya Inc. All rights reserved. 2

L'impronta globale di Avaya Toronto Denver, Colorado Guilford, Regno Unito Francoforte, Germania Basking Ridge, New Jersey Santa Clara, California Sede generale Research Triangle Park, Città del Messico Carolina del Nord Pechino Shanghai Israele Giappone Dubai Mumbai Singapore Sedi dell'azienda nel mondo Sedi dei dipendenti Avaya San Paolo oltre 10. 000 partner commerciali Sydney 32 centri di Global Delivery Support oltre 20. 000 dipendenti che operano in 55 paesi © 2009 Avaya Inc. All rights reserved. 3

Global UC Market Leadership Global Unified Communications revenue share Nortel Avaya Enterprise 21% 11% #1 Unified Communications revenue 1 #1 Telephony Solutions revenue 1 #1 Audio Conferencing licenses 2 #1 Enterprise messaging revenue 3 Others 29% #1 Maintenance Services revenue 4 Cisco 18% Siemens 10% Alcatel- Lucent 11% Growing to a $20 billion market Gartner Magic Quadrant Leader in Unified Communications, Enterprise Communications and Contact Center quadrants 5 Avaya named to the 2009 world’s most ethical companies list NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports. Source: Dell’Oro Group, Calendar 2008 Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T 3 i Group; . [4] Intellicom; [5] Gartner Inc. © 2009 Avaya Inc. All rights reserved. 4

Contact Centers Global Market Leadership Worldwide Contact Center Market Share (ACD Agents) Nortel Enterprise 12% Avaya 35% 4 Gartner Magic Quadrant Leader in Contact Center 4 #1 World Wide Call Center Market Share Others 20% 4 Industry Leading Contact Center customers 4 Avaya Labs Innovation Aspect 4% Cisco 14% Genesys 15% Source: Gartner Group, Calendar 2008 4 Award Winning Portfolio Sources: Gartner Magic Quadrant, Gartner $4 B+ Product Market with $5 B+ related Professional Services NOTE: Nortel market share data may include LG-Nortel © 2009 Avaya Inc. All rights reserved. 5

Global SME Market Leadership Global SME Telephony Market Share Nortel 7. 4% Worldwide SME Unified Communications Product Market Opportunity ($End-User) Avaya 10. 3% $4+ Billion NEC 11. 8% Others 45. 9% (Just Product) Cisco 10. 1% Siemens 7. 0% Alcatel-Lucent 7. 5% Source: Canalys, Calendar 2008 (Line size: 20 -99) Source: Avaya analysis based on multiple industry reports (6/09); SME= firms with <250 employees UC Applications include Contact Center, Messaging, Audio/Video/Web Conferencing NOTE: Nortel results from industry analysts include results for LG-Nortel and other shipment activity that will be restated in developing a true baseline for combined Avaya-Nortel performance; Historical market shares may change. © 2009 Avaya Inc. All rights reserved. 6

Unified Communications Roadmap Strategy Commitment to open multivendor solutions Interaction Solutions Collaboration Solutions Performance Analytics Avaya Agile Communication Environment (ACE) Application & Services Integration Voice/Video Services Presence Services Session Manager Data Infrastructure Communications Infrastructure Deskphones Clients Video Endpoints System Manager Evolve to common collaboration and messaging applications ACE accelerates Avaya Aura™ business application integration Integrate AS 5300 SIP services, CS 1000 “NRS” into Avaya Aura™ Leverage common Avaya Aura™ Presence and Instant Messaging Evolve to common management and analytics Extend & grow current CS, CM and leverage data networking Evolve to common SIP phones, clients, video solutions © 2009 Avaya Inc. All rights reserved. 7

Self Service Reporting & Analytics Context Center Product Transition Summary Call Management System (CMS) 16 CMS 16. 1 IQ 5. 0 IQ 5. 1 WFO 10. 0 Voice Portal/Dialog Designer 5. 0 Voice Portal 5. 1 Proactive Contact 4. 1. 2 PC 5. 0 (POM 2. 0) Avaya Performance Center 6 WFO 10. 1 WFO 11. 0 Customer Experience Portal 3. 0 (POM 3. 0) MPS 3. 5 Today APC 6. 1 Customer Experience Portal 4. 0 MPS 4. 0 May 2010 Nov 2010 May 2011 Nov 2011 May 2012 © 2009 Avaya Inc. All rights reserved. 8

SIP: Innovazione e leadership 4 Leadership di Avaya nel SIP – Realizzazioni aziendali con decine di centinaia di migliaia di utenti SIP – Oltre un milione di trunk/linee SIP – Penetrazione mondiale con installazioni SIP in 55 paesi – Primo fornitore aziendale a ottenere la certificazione SIPConnect Compliant 4 Interoperabilità One-X Mobile – Compatibile con il più vasto numero di dispositivi e di operatori di rete 4 Interoperabilità Microsoft – Desktop unificato – Messaggistica unificata – Mobilità – Servizi di conferenza 4 Avaya Aura™ è la prima piattaforma SIP che supporta applicazioni fully-sequenced © 2009 Avaya Inc. All rights reserved. 9

Avaya Customer Experience 2 nd Chance IVR Call. Back Assist Automated Service (Proactive Outbound) ICR Mobile Call Routing (i. Phone / Android) Multi-modal Advanced Wait Treatment Speech (SMS, email, social media) Sequenced Application to reduce Human Interface Video (Kiosk, IVVR) Revenue while in Queue Self-Service Avaya AURA Cliente Agente Avaya Sequenced Application – Innovativo modello applicativo esclusivo Avaya Il Cliente accede ad ambienti ed applicazioni self service per trovare risposta alla propria richiesta © 2009 Avaya Inc. All rights reserved. 10

Lo scenario di mercato © 2009 Avaya Inc. All rights reserved. 11

US Federal Communications Commission (FCC) National Broadband Plan US Government will invest 7. 2 Billion $ within 2020 to: 4 Goal 1: At least 100 million U. S. homes should have affordable access to actual 4 4 4 download speeds of at least 100 megabits per second actual upload speeds of at least 50 megabits per second. Goal 2: The United States should lead the world in mobile innovation, with the fastest and most extensive wireless networks of any nation. Goal 3: Every American should have affordable access to robust broadband service, and the means and skills to subscribe if they so choose. Goal 4: Every community should have affordable access to at least 1 Gbps broadband service to anchor institutions such as schools, hospitals and government buildings. Goal 5: To ensure the safety of Americans, every first responder should have access to a nationwide public safety wireless network. Goal 6: To ensure that America leads in the clean energy economy, every American should be able to use broadband to track and manage their real-time energy consumption. © 2009 Avaya Inc. All rights reserved. 12

“…dall’informatica alle telecomunicazioni, dalla radiofonia e televisione all’ingegneria, ai servizi di consulenza, di comunicazione e marketing, di certificazione a partire dal secondo trimestre 2008 fino al terzo 2009 abbiamo perso complessivamente 90. 000 posti di lavoro” Osservatorio sull’occupazione di Confindustria Servizi Innovativi e Tecnologici © 2009 Avaya Inc. All rights reserved. 13

“A fronte di una durata media europea dei tempi di pagamento verso i fornitori di 57 giorni, in Italia la Pubblica Amministrazione accumula verso il settore dei servizi innovativi e tecnologici un ritardo medio di 233 giorni. Ritardo che, oltretutto, è in continua crescita, + 5% nel 2007 e +10% nel 2008” Ennio Lucarelli, Vicepresidente di Confindustria Servizi Innovativi e Tecnologici © 2009 Avaya Inc. All rights reserved. 14

“Nel 2009, annus horribilis per il mercato mondiale dell'Ict, l'Italia ha approfondito il ritardo tecnologico con gli altri paesi registrando una contrazione dell'IT tra le più consistenti, pari a -8, 1%, a fronte di una decrescita media mondiale del settore di - 5, 4%. Tra i paesi avanzati, il nostro è quello che, nel 2009, ha più aumentato il gap tra PIL (-5%) e investimenti IT (-8, 1%), rivelando un paese ripiegato su se stesso che, salvo eccezioni, sembra aver perso coraggio, che ha paura di investire e rischiare. Il disinvestimento italiano in Information Technology, pari a 1. 657 milioni di euro, è un segnale allarmante di arretramento del Paese verso assetti strutturali di basso profilo competitivo, che rischiano di condannarci alla stagnazione. L'innovazione, strumento indispensabile per lo sviluppo, sembra sparita dal vocabolario della politica economica e delle misure anticrisi. “ Paolo Angelucci, Presidente di Assinform © 2009 Avaya Inc. All rights reserved. 15

Grazie © 2009 Avaya Inc. All rights reserved. 16