Vo IP Drupal How to build an SMS

Vo. IP Drupal How to build an SMS service using a local phone number Tamer Zoubi Technical Lead at Terra. Voz tamerzg@terravoz. org

History • The first beta version of Vo. IP Drupal was launched in March 2011. • 20+ contrib modules until now • We are currently promoting the platform and building more systems on top of it. • Supported by Terra. Voz, a spin-off from the MIT Media Lab

Vo. IP Drupal is… A software platform that enables Drupal sites to • Make and answer phone calls • Play and record audio messages • Send and receive SMS • Organize conference calls • Implement voice menus and call routing • Run polls, surveys, and many more things

Vo. IP Drupal modules sms framework

How things work

Vo. IP script commands – – – – – Dial number Say text or audio file Record audio from phone Get. Input from keypad Join. Conference Reject. Call Hangup Send. Text number, message Run. Ivr. Menu options – Goto label – Goto. If label, condition – Gosub script name

Hello world $script = new Voip. Script('hello_world'); $script->add. Say('hello world'); $script->add. Hangup();

Office hotline $script = new Voip. Script('voipscript_small_office_ivr'); $script->add. Say(t('Welcome to our office hotline. ’)); $script->add. Label(‘office_menu’); $options_menu = t(‘For sales, dial 1. For customer support, dial 2. For hours of operation, dial 3. To hang up, dial the star key. ’); $input_options = array( ‘ 1’ => ‘sales’, ‘ 2’ => ‘customer support’, ‘ 3’ => ‘hours’, ‘*’ => ‘hang up’, ‘I’ => ‘hang up’, ‘t’ => ‘hang up’ ); $invalid_msg = t(‘Invalid option selected. ’); $script->add. Run. Ivr. Menu($options_menu, $input_options, $invalid_msg); $script->add. Goto(‘%ivr_option_selected’); $script->add. Label(‘sales’); $script->add. Say(‘Sales department’); $script->add. Goto(‘hang up’); $script->add. Label(‘customer support’); $script->add. Say(t(‘Customer support department’)); $script->add. Goto(‘hang up’); $script->add. Label(‘hours’); $script->add. Say(t(‘Our office is open Monday to Friday from 9 am to 5 pm. ’)); $script->add. Goto(‘office_menu’); $script->add. Label(‘hang up’); $script->add. Say(t(‘Thanks so much for calling our office. Bye bye. ')); $script->add. Hangup();

Visual Vo. IP Drupal

Key benefits of the platform • Facilitates the construction of unified communications systems integrating SMS, email, web, and voice • Makes Drupal accessible from any phone – no data plan required! • Enables the expansion of “community plumbing” beyond the web • Is open source and free – you are in control

Benefits for administrators • Easy installation and configuration – no programming required • Fully customizable – enable only the features you need • Run as part of the Drupal system itself – Enable access to Vo. IP Drupal features using roles and permissions – Assign Rules, Actions and Triggers • Enhance user interaction with ready-to-use audio blogs, click-to-call fields, phone recorders, audio announcements, etc. • Visual programming language for non-coders. (http: //drupal. org/project/vvd)

Benefits for developers • Well defined API that can be extended to other Vo. IP services • 20+ sample scripts that can be customized • 20+ modules that already implement common functionality – no need to reinvent the wheel • Simple, yet powerful PHP-like scripting language with a short learning curve • Easily switch to another Vo. IP provider without porting your applications.

Vo. IP Drupal and SMS Framework • Build an SMS service • Use a local phone number in ANY country in the world, including Croatia. • Send and receive text messages with your customers, employees, beneficiaries, or anyone else

Requirements • Drupal 7 (http: //drupal. org/download) • SMS Framework (http: //drupal. org/project/smsframework) • Envaya SMS (http: //drupal. org/project/sms_envaya) • Vo. IP Drupal (http: //drupal. org/project/voipdrupal) • Envaya Android App (http: //sms. envaya. org/install)

Configuring Envaya. SMS

Configuring Drupal side DEMO

Careers • Terra. Voz is looking for highly energetic parttime developers to join our team. • Telecommute from your home. • Apply at http: //terravoz. org/careers

Useful links • Source code: http: //drupal. org/project/voipdrupal • General documentation: http: //drupal. org/node/1078710 • API information: http: //drupal. org/node/1155572 • Sandbox: http: //voipdrupal. org • Discussion group: http: //groups. drupal. org/voip -drupal

Questions?

Thank you!