Virtual University HumanComputer Interaction Lecture 6 Human Side

In the Last Lecture • Factors in HCI • Usability and Quality • Interdisciplinary

Factors in HCI Organizational Factors Environmental Factors Training, job design, politics, roles Work organization

Cognitive Psychology Social Organizational Psychology Linguistics Anthropology Ergonomics & Human Factor HCI Philosophy Design

Quote from Last Lecture – Terry Winograd “HCI is the kind of discipline which

How will we proceed now ? Foundation Computer Side Human Side Interaction Design Methods

In Today’s Lecture – Human Side • Cognition • Cognitive Framework 7 Virtual University-

Going for a Drive • Driving a Car with a Keyboard • Steering with

Going for a Drive • Driving along on Highway • Suddenly a Cow comes

Cognitive Psychology • Psychology primarily concerned with human behavior and the mental processes that

Cognition • Process by which we became acquanted with things or in other words

Cognition • Also described in terms of specific process – – – 12 Attention

Experiential and Reflective • Experiential – We perceive, act and react to events around

What Goes inside the head Perceiving Thinking Remembering Learning Planning a meal Imaging a

Information Processing … 15 • Lets look at how humans process information • Identify

So what was it ? • Was it : – An elephant ? –

Information Processing Analysis • Trace mental operations • Example Retrieving a friends phone number

How come we all Recognized them as Roses • Behind the scenes of Information

Human Information Processing Model Encoding 19 Comparison Virtual University- Human Computer Interaction Response Selection

Extended Model • How Information is perceived by the perceptual processors • How information

Extension to the Information Processing Model Attention Encoding Comparison Response Selection Execution Memory 21

Human Processor Model • Helps Conceptualize human behavior • Models of users: Model human

Models • Human Information Processing Models • Human Processor Models • These models assume

GOMS • Goals • Operators • Methods • Selection Rules 24 Virtual University- Human

More Models • Knowledge Representation Models • Mental Models • User Interaction Learning Models

Other Approaches • Computational Approach – Computer metaphor as theoretical framework • Emphasis on

More Frameworks • External Cognition • Language Action Framework • Distributed Cognition 27 Virtual

External Cognition • Externalizing to reduce memory load • Computational offloading • Annotating and

External Cognition - Externalizing • Knowledge is transformed into external representations – – Example

External Cognition – Computational Offload • Computational Offloading – Try the following – 2

External Cognition – Annotating and Cognitive Tracing • Annotating and Cognitive tracing • Modify

Information Visualization 32 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Beyond Cognitive framework • Where do you think the framework lacks? – Lack of

Distributed Cognitive framework • Describing cognition as it is distributed across individuals and settings

Distributed Cognitive framework • Consider an example taking a plane to higher altitude –

Language Action Framework 36 Virtual University- Human Computer Interaction © 2005 Imran Hussain |

Summarize • In the Next Lecture • Talk about Input Channels 37 Virtual University-

Slides: 37

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Virtual University Human-Computer Interaction Lecture 6 Human Side – Cognition Framework Imran Hussain University of Management and Technology (UMT) 1 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Factors in HCI Organizational Factors Environmental Factors Training, job design, politics, roles Work organization Noise, heating, ventilation, lighting Health and Safety Stress, headaches, Musculo-skeleton, disorders Cognitive processes and capabilities The User Motivation, Enjoyment, Satisfaction, Personality Experience level Comfort Level Seating Equipment layout User Interface Input devices, output displays, dialogue structures, User of colour, icons, commands, graphics, natural language 3 -D, user support materials, multimedia Task Factors Easy, complex, novel, Task allocation, repetitive, Monitoring, skills, multi-media Constraints Costs, timescales, budgets, Staff, equipment, building structure System Functionality Hardware, software, application Productivity Factors Increase output, increase quality, decrease costs, decrease errors, Decrease labour requirements, decrease production time, Increase creative and innovative ideas leading to new products 3 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Cognitive Psychology Social Organizational Psychology Linguistics Anthropology Ergonomics & Human Factor HCI Philosophy Design Computer Science Artificial Intelligence 4 Virtual University- Human Computer Interaction Engineering © 2005 Imran Hussain | UMT

Quote from Last Lecture – Terry Winograd “HCI is the kind of discipline which is neither the study of humans nor the study of technology, but rather the bridging between the two. So you always have to have one eye open to the questions: – What can the technology do? – How can you build it ? – What are the possibilities? And one eye open to the question” – What are people doing and how would this fit in – What would they do with it ? If you lose sight of either of those you fail to design well. . I think the challenge is to really keep knowledge of both the technology and the people playng ff against each other in order to develop new things” 5 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Going for a Drive • Driving a Car with a Keyboard • Steering with Arrow keys • Brake – Space bar • Acceleration – Enter • Indicators – Left – F 1 – Right – F 2 • • • 8 Horn – F 3 Headlights – F 4 Windscreen Wipe – F 5 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Going for a Drive • Driving along on Highway • Suddenly a Cow comes in front • What do you do ? • What are your chances of survival 9 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Cognitive Psychology • Psychology primarily concerned with human behavior and the mental processes that underlie it. • It is primarily concerned with information processing 10 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Cognition • Process by which we became acquanted with things or in other words gain knowledge – – – Understanding Remembering Reasoning Attending Creating a new idea • How Humans and Computers interact with one another in terms of knowledge transmitted by them 11 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Cognition • Also described in terms of specific process – – – 12 Attention Perception Memory Learning Reading, speaking and listening Problem solving, planning, reasoning, decision making Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Experiential and Reflective • Experiential – We perceive, act and react to events around us effectively – Identify the cognitions shown in previous as experiential • Driving a car, reading • Reflective – Involves thinking , comparing and decision making 13 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

What Goes inside the head Perceiving Thinking Remembering Learning Planning a meal Imaging a trip Painting Writing Composing 14 Virtual University- Human Computer Interaction Understanding others Talking to others Manipulation others Making decisions Solving problems daydreaming © 2005 Imran Hussain | UMT

Information Processing Analysis • Trace mental operations • Example Retrieving a friends phone number – – – 17 Identifying friends Name Retrieving meaning of words Understanding the meaning of set of words given in the exercise Retrieve number from memory Generate plan and formulate the answer Recite digits or write them down Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

How come we all Recognized them as Roses • Behind the scenes of Information processing in Humans: – Input Channels Sight, hearing, touch, smell, taste – Encoding information from environment in some kind of internal representation – Internal representation is compared with memorized representations (Comparison) – Concerned with deciding on a response to the encoded stimulus (Response Selection) – Organizing response and necessary action (Response Execution) 18 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Extended Model • How Information is perceived by the perceptual processors • How information is attended to • How information is processes and stored in Memory 20 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Human Processor Model • Helps Conceptualize human behavior • Models of users: Model human Processor – Perceptual System – Motor System – Cognitive System 22 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Models • Human Information Processing Models • Human Processor Models • These models assume that is based solely upon mental activities 23 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

More Models • Knowledge Representation Models • Mental Models • User Interaction Learning Models • Apply to HCI through – Conceptual Models – Interface Models 25 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Other Approaches • Computational Approach – Computer metaphor as theoretical framework • Emphasis on – What is important is processed 26 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

External Cognition - Externalizing • Knowledge is transformed into external representations – – Example birthdays Phone numbers Addresses Appointments • Talk about Ghalib tying knots to remember whatever verses he created at night 29 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

External Cognition – Annotating and Cognitive Tracing • Annotating and Cognitive tracing • Modify representation to reflect changes that are taking place – Annotating – Cognitive Tracing 31 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Beyond Cognitive framework • Where do you think the framework lacks? – Lack of consideration for other aspects – How people interact with each other – How people interact with objects other than Computer system. – In Short Context 33 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Distributed Cognitive framework • Describing cognition as it is distributed across individuals and settings (functional systems) in which it takes place. • To provide explanation to conceptualize cognitive activities • Analyze processing from the following aspect – Cognitive – Social – And Organization 34 Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT

Distributed Cognitive framework • Consider an example taking a plane to higher altitude – – 35 ATC gives clearance to pilot to fly to higher altitude (verbal) Pilot changes altitude meter (mental and physical) Captain observes pilot (visual) Captain flies to higher altitude (mental and physical) Virtual University- Human Computer Interaction © 2005 Imran Hussain | UMT