Veterans Program Services in the OneStop Environment Veterans

Veterans’ Program Services in the One-Stop Environment Veterans’ Program Staff Training Delivering Priority of Services & Case Management 1

Training Objectives These are the objectives of this presentation: ØAwareness of the Veterans’ Program Mission ØUnderstanding of the Priority of Services entitlement for Veterans ØUnderstanding the Importance of Intensive Services ØUsing the Case Management Tools in the Employ Florida Marketplace (EFM) ØAwareness of U. S. Department of Labor, Veterans Employment & Training Service (USDOL/VETS) Expectations ØUnderstanding of State Strategies for Success ØAwareness of the State’s Areas of concern 2

Florida’s Veterans Program Mission The mission of the Department of Economic Opportunity’s (DEO) Veterans’ Program: To promote and maximize the employment of Florida's veterans, especially veterans with barriers to employment, utilizing the complete menu of One-Stop Career Center resources. 3

USDOL/VETS Overview & Concerns ØThe USDOL/VETS offers employment and training services to eligible veterans through a noncompetitive Jobs for Veterans State Grants (JVSG) Program. ØUSDOL/VETS offers competitive grants ØReporting, Desk Audit Tool and Technical Assistance Visit overview 4

State’s Areas of Focus for the State Veterans’ Program: ØFollow-up on job referrals and Job Development contacts ØCase management to veterans with barriers to employment Ø Contacting EFM self-registered veterans ØVerifying veterans’ EFM registrations ØDirect placement requirements by Regional Workforce Board (RWB) ØReducing services to non-veterans by veteran employment representatives ØYour feedback on challenges and issues related to service delivery 5

Program Reminder Priority of service changes, effective January 19, 2009, requires: ØIdentifying and informing veterans and eligible spouses, including widows and widowers as outline in Veterans Program Letter (VPL) 03 -04, Enclosure 2 b, page 4, “Other Eligible Person”. ØImplementing Priority of Service ØResponsibilities of states and local One-Stop Career Center’s ØMonitoring compliance with Veterans’ Priority of Service ØData collection and reporting on Priority of Service 6

Priority of Service Identifying and Informing Covered Persons Florida’s veterans and eligible spouses are to be notified of programs and/or services available at the point of entry. ØIn general, an Eligible Spouse is: ØThe spouse of a person killed in action or who died of a serviceconnected disability ØThe spouse of any member of the Armed Forces serving on active duty who is missing in action, captured in the line of duty, of forcibly detained or interned in the line of duty by a foreign government or power ØThe spouse of any person who has a total disability permanent in nature from a service-connected disability or died while disabled Points of Entry include; ØPhysical locations, such as One-Stop Career Centers ØWeb sites ØCareer/Jobs Fairs ØMass Recruitments 7

Priority of Service Delivery Point of Service Entry using Employ Florida Marketplace (EFM): Approximately 75% of veterans have self-registered in EFM versus receiving staff-assisted registrations at the One-Stop 8

Priority of Service Delivery Florida uses the EFM as the employment service delivery system. EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration. A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information. Virtual Recruiter: A search agent that automatically reviews job postings and notifies the client of jobs that match their skills 9

Priority of Service Delivery https: //www. employflorida. com 10

Priority of Service Delivery EFM Automated Service for Veterans and Eligible Spouses: Newly self-registering veterans and eligible spouses are presented with a “Veteran Priority of Service” button option, so that they may receive information concerning their entitlements. 11

Priority of Service Delivery 12

Priority of Service Delivery When clicked, the Florida Veteran Priority of Service page will be displayed. The same information is located on EFM Veteran Service page. EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran selfregisters and clicks on the Veterans Priority of Service tab. EFM Service code 189: Notification of Veteran Priority of Service is to be added when a staff assisted service is provided and includes the provision of information on Priority of Service to veterans and eligible person. 13

Priority of Service Monitoring For monitoring proposes: The Priority of Service codes 089 and 189 will be reviewed during State monitoring and VETS Technical Assistance visits. 14

State Negotiated PY 2010 -11 Performance Measurement Targets DVOP Disabled Veterans EER 45% Disabled Veterans ERR 74% LVER Recently Separated Veterans EER 50% Recently Separated Veterans ERR 76% DVOP/LVER Consolidated Veteran EER-Weighted 45% Veteran ERR 75% Veterans’ Average Earnings (AE) $14, 000 Performance Targets for One-Stop Services for Veterans Entered Employment Rate (EER) 43% Veterans Employment Retention Rate (ERR) 75% Veterans Average Earning (AE) $14, 300 Disabled Veterans EER 41% Disabled Veterans ERR 75% Disabled Veterans AE $14, 781 15

Performance Measurements Weighting: Assures that special consideration is given to disabled veterans requiring intensive services. The Entered Employment Rate (EER) is adjusted based on the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment. VPL 05 -08 Wtd EER Calculation - Tool http: //www. dol. gov/vets/VPLS/VPLDirectory. htm 16

Intensive Services & Case Management All veterans who are pursuing employment will be registered in the EFM system. Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented intensive services, as well as case management where needed. Case Management can be established in the EFM. Assessments and Employment Development Plans (EDPs) can be created in EFM. 17

Services Strategies for Success ØEducate staff/partners (One-Stop Career Center associates, managers, LVERs, DVOPs, etc. ) ØStay current on veteran related programs; local, state and national ØEnsure staff have access to job tools: updated computer equipment, Internet, e-mail, training, etc. ØEffective marketing of the program: planned and coordinated employer visits benefits RWB program objectives as well as veterans ØMarketing One-Stops to veterans: serving employed as well as unemployed veterans ØDVOP/LVER staff coordinate and effectively communicate with RWB One-Stop Center managers on veterans’ issues ØSeamless and fully integrated veterans’ employment services 18

Marketing Strategies for Success Marketing plans raise awareness among employers about veterans as well as One-Stop Career Center services. Examples include, but are not limited to: ØJob/Career fairs ØEmployer visits ØMedia outlets (coordinate with RWB management) ØCommunity groups, Military organizations and service organizations 19

Strategies for Success Follow-up !!! 20

Employ Florida Marketplace (EFM) Services Reminders: ØVeteran registration, including skill profile ØCase Management, create Individualized Employment Plan (IEP) ØProvide meaningful service (services with asterisks in EFM commence or extend participation of the veteran) ØAccurate and concise case notes in EFM ØResume builder ØVeteran File Search and Skills/Job matching ØIdentify self-registered veterans ØClient messaging for effective communication ØAlerts as reminders or triggers to veterans 21

Summary We discussed the following objectives: ØAwareness of the USDOL/VETS Jobs for Veterans Grant ØUnderstanding of case management ØUnderstanding of the Priority of Veteran Services ØUnderstanding of State strategies for success ØAwareness of additional Veteran programs ØState areas of focus 22

Contact Information Shawn Forehand State Veterans Programs Coordinator (850) 245 -7424 shawn. forehand@deo. myflorida. com Paul Furbush (850) 921 -3867 Fax: (850) 921 -3495 paul. furbush@deo. myflorida. com Resources; DEO Veterans’ Workforce program Resources http: //www. floridajobs. org/workforce/Vet_Resources. html DOL Vets Veterans Program Letters http: //www. dol. gov/vets/VPLS/VPLDirectory. htm Student Veterans of America http: //www. studentveterans. org 23