VETBusiness Partnerships on Workbased learning and Apprenticeships VET
VET-Business Partnerships on Work-based learning and Apprenticeships VET 2 Business Curriculum: Successfully master intercultural encounters Module name: Are you intercultural competent? Module code: VET 2 B_IC-2 Unit name: How to communicate in a globalized world Unit code: IC-2. 1 Author: IHKPG Project Number: 585211 -EPP-1 -2017 -1 -EL-EPPKA 3 -VET-APPREN
Aims and Objectives This presentation engages you to learn more about basic principles of communication. Communication is a process of sending and receiving information among people. Peoples communicate with others not only by face-to-face communication, but also by giving information via the Internet and printed products such as books and newspapers. Communication facilitates the spread of knowledge and forms relationships between people. The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Learning outcomes At the end of this activity you will be able to: • to identify different channels of communication • to understand reading between lines and ambiguity • to define forms of non-verbal communication - gestures, facial expressions, tone of voice, distance and touch • to distinguish between direct and indirect communication The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Table of contents • • • Section 1 – Intro communication Section 2 – Meaning of communication Section 3 – Types of communication Section 4 – 4 -sides-model Section 5 – Communication skills Section 6 – Effective communication Section 7 – Communication channels Section 8 – Reading between lines Section 9 – Direct & indirect communication List of references Presenter’s page The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Communication is a Latin word which means ‘to share’. It is the sharing of information between different individuals. It includes the sharing of ideas, concepts, imaginations, behaviours and written content. Communication is simply defined as the transfer of information from one place to another. This transfer of information can be conducted in different ways. Watch the video… The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Meaning of Communication The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Types of Communication There are different kinds of communication. The two major types are verbal communication Verbal communication is the sharing of information through speech. It includes the information that people hear on radios, televisions, telephones, speeches and interviews. Written or spoken words are not the only means for sharing a message. When there is no use of words, and the recipient understands what the sender is asking, then it is known as non-verbal communication. Non-verbal communication is conducted through eye contact, postures, gestures, facial expressions, chronemics and haptics. Watch video… The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
4 -sides model The four-sides model (also known as communication square or four-ears model) is a communication model by Friedemann Schulz von Thun. According to this model every news has four messages. The four sides of the news are fact, self-revealing, relationship, and appeal. The model has two personas and a couple of elements: Watch the Video: The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Communication skills Some Tips to students that you should keep I mind: • Do not be afraid and say what you REALLY mean. • Listen very carefully in order to avoid missing out on important information and to develop the right response. • Ask questions! If you are only assuming something, this might lead to miscommunication. • Try to express yourself short and on point. • Before talking, ask yourself what you want to achieve with this. • If you want to find out whether your communication is working or not, ask your pals and teachers. Productive feedback is the best way to improve yourself. Be confident about your communication skills. You have them! Find YOUR own way of communicating! The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Effective Communication Getting over the right message is complex as the meaning of the message may be: misunderstood Effective Communication misinterpreted • Lasswell (1948) introduced an important model of five levels of misheard communication identified from his experiences in the second world war, ignored perceived as irrelevant elements of which survive in more developed modern models: • 1. Who: the source • 2. Says What: the message Delivering the 'right' message • 3. In Which Channel: through what channel or medium • Careful thought on how the message is delivered is required, taking into account: 4. To Whom: the audience • 5. To What Effect: the desired effect? ? What are we trying to convey? What are we inadvertently conveying? Confucius wrote. . 'If language is not correct, then what is said is not what is meant. If what is said is not what is meant, then what ought to be done remains undone The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Communication channels Internal communication is shared by people at all levels within a company. External communication occurs between parties inside a company and parties outside the company, such as suppliers, customers, and investors. Both internal and external forms of communication include everything from formal e-mail and official reports to face-to-face conversations and casual phone calls. External communication also takes such forms as customer and supplier Web sites, news releases, and advertising. Internal communication is shared by people at all levels within a company. External communication occurs between parties inside a company and parties outside the company, such as suppliers, customers, and investors. Both internal and external forms of communication include everything from formal e-mail and official reports to face-to-face conversations and casual phone calls. External communication also takes such forms as customer and supplier Web sites, news releases, and advertising. The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Communication: reading between the lines "Reading between the lines" means understanding the meaning that underlies the apparently obvious meaning of written or spoken words. So if you were to ask another person out on a date, for example, and the person declines, one could "read between the lines" of the response to determine what they think of you. “Paying close attention to not just what someone says but the way in which they say it can help you to read between the lines — a place where the real story is often dramatically different to what the casual listener might understand is being said on the lines. ” The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Communication: reading between the lines The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Communication: the right message Getting over the right message is complex as the meaning of the message may be: misunderstood misinterpreted Getting over the right message is complex misheard as the meaning of the message may be: ignored perceived as irrelevant • misunderstood • • misinterpreted misheard Delivering the 'right' message ignored Careful thought on how the message is delivered is required, taking into account: perceived as irrelevant What are we trying to convey? What are we inadvertently conveying? Confucius wrote. . : Confucius wrote. . 'If language is not correct, then what is said is not what is meant. If what is said is not what is meant, then what ought to be done 'If language is not correct, then what is said is not what is meant. remains undone If what is said is not what is meant, then what ought to be done remains undone The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Direct & Indirect Communication Direct Communication People who use direct communication say accurately what they think. They use words to communicate their needs and their central goal is to get or receive information in a clear and effective manner. Those who use direct communication value honesty and trust it is well to say what wants to be said. They feel it’s ok to say no and reveal their needs, requirements and wants effortlessly. Examples of countries which use direct communication: The United States, Germany, and Israel. The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Direct & Indirect Communication People who use indirect communication do not directly say accurately what they think. They communicate their message not only through the use of words but also through implication, consequences and an understanding of the circumstance. Those who use indirect communication value politeness and goal to defend the reputation and self-respect of themselves and the people they are communicating with. They do not believe everything needs to be said. They will avoid saying no or revealing their wants, desires and needs if they feel it could cause tension. Examples of countries which use indirect communication: China, Korea and Argentina. The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
List of references • https: //entrepreneurhandbook. co. uk/what-is-communication/ • https: //saylordotorg. github. io/text_exploring-businessv 2. 0/s 12 -05 -communication-channels. html • https: //lama. hypotheses. org/389 • http: //www. theskillsets. com/blog/direct-and-indirectcommunication-rules • https: //www. healthknowledge. org. uk/public-healthtextbook/organisation-management/5 a-understandingitd/effective-communication The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
Presenter’s page IHK-Projektgesellschaft Project Management International projekt@ihk-projekt. de IHK-Projektgesellschaft mb. H Frankfurt (Oder) www. ihk-projekt. de The European Commission support for the production of this presentation does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein
VET-Business Partnerships on Work-based learning and Apprenticeships Thank you for your attention! www. vet 2 business. eu @VET 2 Business @Vet 2 business. P Any copyright and Intellectual property laws must be respected and are the responsibility of the author. Project Number: 585211 -EPP-1 -2017 -1 -EL-EPPKA 3 -VET-APPREN
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