Verizon Business AVAYA SIP David LeonGuerrero Business Solutions

Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant Verizon Business August 10, 2007 Customer First – Guiding Philosophy global capability. personal accountability.

Content • Verizon Who We Are • How Does Verizon Apply SIP • Verizon Vo. IP Offers • Avaya and Verizon 2

Verizon Business - Who We Are • Created Jan 06 – merger of Verizon Enterprise, MCI, UUNET, Digex • Products and Services – – • • 4 IP and data Services Managed services and Advanced voice Professional and Implementation Services CPE, Security, Wireless and Virtual Communication Nets Most connected global IP backbone (Tele. Geography) Best Vo. IP Strategy – Forrester 2007 2006 revenues $20 B +, 35, 000+ employees 321 offices in 75 countries across 6 continents 200 data centers in 22 countries > 250, 000 managed endpoints Verizon Communications ranked #30 of Global 500 – 2007 – Vz. B ranked #13 in Fortune 500

Verizon Business IP Communications Our Commitment • 500 + specialists and industry experts “dedicated” to IP Communications – Consultative and Professional Services (i. e. Convergence Workshop) » IP Implementation Services » IP Communication Technology Services – IP Sales Specialists – IP Sales Engineers – IP Contact Center » » 5 Specialists Engineers Services Client Partners

Verizon Business Provides Cloud to Desktop, Carrier Class Solutions IP Communications IP Collaboration Applications Sharing Presence Mobile PDA Phone Vo. IP Pager CRM Employees email 6 ERP Video Conference Audio Conference IP Contact Applications IM Collaboration Application V o I P E n a b l e d I P N e tw o r k Your Business Suppliers. SCM IP Telephony Customers CTI Web Voice Conferencing mail

• Verizon Who We Are • How Does Verizon Apply SIP • Verizon Vo. IP Offers • Avaya and Verizon Customer First – Guiding Philosophy global capability. personal accountability.

Verizon Vo. IP: The Big Picture PSTN Phone RS (Redirect Server) NS (SIP Server) DSL Customer IDA Customer PSTN Phone Network Gateways IASA Web-Based Operations Support System On-Net DSL Juniper ERX w/Qo. S Blizzard Cisco Edge Router Verizon Vo. IP Network Architecture Local Gateways Vo. IP Interconnect Node Verizon Internet Private IP IBM Message Center Voicemail Gateways Customer Components Customer Network Customer 8 IP Application Servers (AS)

Without Verizon IP Trunking Parallel TDM Network Provides Access to PSTN Main Location Branch Customer LAN CUCM Access Link Verizon Business Private IP Service or Internet Access Customer LAN VSEC ISR Router w/ SRST VSEC ISR Router Access Link Distribution Center PRI, Business Lines, or Analog Trunks PSTN PRI, Business Lines, or Analog Trunks 9 Customer LAN VSEC ISR Router w/ SRST

With Verizon IP Trunking Single Network for Packet and PSTN Access Main Location Customer LAN CUCM VSEC ISR Router Branch Access Link Verizon Business Private IP Service or Internet Access With IP Trunking Network Gateway Customer LAN VSEC ISR Router w/ SRST & IP -IP GW Distribution Center PSTN Incoming and outgoing Local and Long Distance calling 10 Customer LAN Access Link VSEC ISR Router w/ SRST & IP -IP GW

Verizon Business Customer Benefits • Simplification. A single pipe and single bill for local, long distance and interoffice calling. (Centralization) • Network Optimization. The solution optimizes connections to the “packet” and PSTN network “clouds, ” simplifying management which facilitates customer savings. . • Consistent Service Model. Verizon provides service to all US locations. As such, only one carrier for the customer. • Standardize New Locations. WAN services are standardized / normalized during an acquisition or addition of a new location. IP Trunk allows the same standardization for voice services. • Enhance Customer Service. Assign local telephone numbers to any “virtual location, ” independent of physical location. Virtual FX service. 11

• Verizon Who We Are • How Does Verizon Apply SIP • Verizon Vo. IP Offers • Avaya and Verizon Customer First – Guiding Philosophy global capability. personal accountability.

IP Communications Solutions Portfolio Hosted (network-based) solutions – – – Hosted IP Centrex IP Flexible T 1 IP Integrated Access IP Trunking PRi to OC Services – Design, Configuration, Implementation, Systems Assurance, Consultation (i. e. Network Readiness Assessment, Convergence Assessment), Professional Services 13 CPE (premises-based solutions) – Managed IP PBX » Cisco, Avaya, Nortel – Non-managed CPE solutions » Cisco, Nortel, Alcatel, Siemens, NEC, Avaya, AVST Security – Co. E within Verizon – Cyber. Trust & ICSA Labs – Secured data, odentities & devices on a global scale Wireless – Premises and provider

Verizon Business Vo. IP Portfolio IP Flexible T 1 IP Integrated Access • For smaller locations with 24 or less lines • Works with the site’s existing Key System Hosted IP Centrex • For small or large sites • Delivers features of a PBX or Key system without associated capital, lease, or maintenance costs • For small or large sites • Works with installed Digital Key System or PBX Systems • Available with an optional suite of IP Features Vo. IP IP Trunking • For enterprise customers with an IP PBX and IP phones • Eliminates or reduces need for expensive TDM premise gateway equipment (w/in Vo. IP footprint) Managed IP PBX • Verizon Business maintains customer’s current IP PBX 14

Vo. IP Standard Service Level Agreements (SLA) • Guaranteed service – Jitter not to exceed 1 ms – Mean Opinion Score (MOS) above 3. 8 (IDA ONLY) – Latency of less than 55 ms – Packet delivery of 99. 5% – Network availability of 99. 9% – Denial of Service (DOS) attacks (IDA only) 15

Enterprise, Location, and End-User Control • Vo. IP customers have access to the VBCC – Secure GUI (username and passwords) – Moves, Adds, Changes, and Deletes (MACD) in real- time 16

911 Services • Shared local gateway (SLG) • FCC Phase 3 compliant • “Best in Industry” 17

• Verizon Who We Are • How Does Verizon Apply SIP • Verizon Vo. IP Offers • Avaya and Verizon Customer First – Guiding Philosophy global capability. personal accountability.

Verizon Business SIP Solution with AVAYA Avaya SIP Telephony Solution using Verizon Business Vo. IP Service 19

AVAYA and Verizon Business Compatibility • Verizon Business SIP offers declared Avaya CIP Compliant with: 1. Communication Manager 3. 1 2. SES 3. 1 – Feb. 07 We Are the Only Tier 1 Provider Certified With Avaya 3. 1 Today “and Compression Certified” 20

Verizon Business Avaya Alliance Partner • Verizon Business Empowers Avaya Solutions By: – Extensive Network Reach & Footprint – Rich Communications Capabilities – Certified Solutions that augment Intelligent Communications Alliance Partner 21

Call Flow and Application Samples Time Permitting Customer First – Guiding Philosophy global capability. personal accountability.

Thank You Customer First – Guiding Philosophy global capability. personal accountability.

IP Flexible T-1 • Simplified version of IP Integrated Access • Line based product for Key Systems • First step toward full Vo. IP • Targets sites with 2 -24 lines Benefits • Minimizes capital expenses • Reduced training costs • Increased network efficiency with voice compression and dynamic allocation • Flexibility to migrate to full Vo. IP solution 24

IP Flexible T 1 Illustrated 25

IP Trunking • Provides access to the Verizon Business Vo. IP network – Customer uses IP PBX features • No need for expensive TDM gateway • IP Trunking Services can support: – G 711 or G 729 codeces – Cisco Call. Manager 4. 1. 3, 4. 2; and 5. 1 – – – » (Note: G 711 or G 729 if Cisco IP/IP gateway used in design) Cisco Call Manager Express 3. 4 and 4. 0(G 711 and G 729) Avaya Communications Manager SES 3. 1 (G 711 and G 729) Alcatel Omni. PCX--Enterprise 7. 1 (G 729/G 711) Alcatel Omni. PCX--Office 5. 1 (G 711 only) Alcatel Omni. PCX--Office Rel. 6. 0 (G 729/G 711) Seimens Highpath 4000 (Release 3. 0) • Targets any enterprise (200+ users) Benefits • One carrier for voice and data • Reduces network costs and management • Reduces the cost of intra-company and PSTN (local/long distance) calls • Increase network efficiency with voice compression and dynamic bandwidth allocation 26

IP Trunking Illustrated 27

IP Integrated Access • Delivery of converged access to PBX or Key system • Customer uses features of their PBX or Key system • Supports 2 to hundreds of subscribers • Increase network efficiency with voice compression and dynamic bandwidth allocation Benefits • Minimizes capital expenses • Reduce training costs • Maximizes cost savings via cost-effective call plans and integrated CPE 28

IP Integrated Access Illustrated (Combo) 29

IP Integrated Access Illustrated (Gateway) 30

Hosted IP Centrex Network-based solution that provides complete convergence » Replaces the premises PBX, key system or TDM-based Centrex services » Provides IP-enabled features via the Internet » Services and features are managed through a familiar, web-based portal • Targets up to 325 users per customer location per T-1 Benefits • Enhance productivity • Improved efficiency • Controlled change 31

Hosted IP Centrex Illustrated 32

Hosted IP Centrex Outside of Local Footprint 33

Managed IP PBX • Managed, premises-based, IP communication solution of a customer’s IP PBX and surrounding network environments • Verizon Business aids the customer in the following areas: Planning, Design, Implementation, On-going operation, and continuous optimization • Verizon Business provides procedures, equipment, and defined operational activities Benefits: • Single-source for expertise • System assessment, planning/design, and implementation to ensure converged network success • Internal IT resources focused on core business applications 34

Managed IP PBX • Managed IP PBX and surrounding network environments • Verizon Business aids in – – – Planning Design Implementation Ongoing operation Continuous optimization • Verizon Business responsible for – Equipment – Defined operational activities 35

Latest News ? A new Verizon company 36 #1 Best ISP – July 07

Verizon Business Value Excellence in Solutions Development For Achieving Excellence in Serving Customers with IP Telephony, 2006 FORRESTER “Best in class on overall Voice over Internet protocol (Vo. IP) strategy” TM Forrester Wave U. S. Enterprise-Class Vo. IP Services, Q 1 2007 Leaders Quadrant for Magic Quadrant for: Gartner North American Help Desk Outsourcing Services, 2006, and for U. S. Managed Professional Network Services (MPNS), 1 H 06 2007 recipient of Market Leadership Award for Hosted Interactive Voice Response (IVR) and IP CC services. October 2005 Best Practices Award for Technology Innovation for IMPACT platform 37

References/Past Performance Verizon’s Proven Track Record Since 1989, Verizon has managed networks for some of the world’s most successful companies and government agencies. Global Managed Services Customer Network Growth Currently, Verizon manages 3, 600 customer networks in centers around the world. Verizon outsourcing initiated with Chrysler IDNX in 1989. Verizon manages: • 3, 600+ customer networks in 142 countries • 250, 000+ devices • 100, 000+ routers • 50, 000+ LAN switches • 80+ technologies Verizon manages: • 54% Fortune 100 • 34% Fortune 500 Networks 38 1989 - 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 1 4 28 60 73 203 299 352 444 1, 0371, 7932, 5302, 5722, 6613, 1433, 6003, 692 MPLS Attach Rate: • 40% Private IP customers

What Makes Verizon Business Different ? • We provide the ability to look at your business from an architectural and applications framework “cloud-to-desktop” outlook because of our: » financial & operational resources » industry expertise » global reach » Carrier grade experience 39

Verizon Vo. IP Call Flow IP Phone to PSTN Phone Web-Based Operations Support System SIP Signaling Voice Path NS/RS Servers Vo. IP Network Gateway Integrated Router/Firewall with Qo. S IP Phone LAN Customer Premises Internet or Private IP T 1/DSL PSTN Network PSTN IBM Voicemail Phone 40 Application Server Integrated Router/Firewall with Qo. S LAN Customer Premises IP Phone

Verizon Vo. IP Call Flow IP Phone to IP Phone Web-Based Operations Support System SIP Signaling Voice Path NS/RS Servers Vo. IP Network Gateway Integrated Router/Firewall with Qo. S IP Phone LAN Customer Premises Internet or Private IP T 1/DSL PSTN Network PSTN IBM Voicemail Phone 41 Application Server Integrated Router/Firewall with Qo. S LAN Customer Premises IP Phone

Application Example 1: Retail Chain w/ Decentralized model/Local and LD Services Store #1 123 Main; Broadway, NY 212 -559 A On-net Long Distance x 1000 Service Address 123 Main; Broadway, NY 919 -456 VZ PIP/IDA A Vz. B Vo. IP Server x 1000 Store #2 456 Elm; Mayberry, NC Service Address 789 Maple; Oil Cityr TX 972 -729 Local PSTN Gateway A x 1000 Media/Signaling From Customer to VZ Vo. IP network 42 Store #3 789 Maple; Oil City , TX Service Address 456 Elm; Mayberry, NC 212 -559 Local PSTN Gateway 919 -456 Local PSTN Gateway

Application 2: Headquarters Centralized Calling model w/Customer WAN—LD Only 212 -559 Headquarters 123 Main; Broadway, NY A Local PSTN Service s On-net x 1000 PIP/IDA 919 -456 A x 1000 Store #2 456 Elm; Mayberry, NC Customer WAN Local PSTN Services Media/Signaling From Customer to VZ Vo. IP network 972 -729 Media/Signaling from Customer Hub To Customer remote (CPE) A x 1000 43 Store #3 789 Maple; Oil City , TX Vz. B Vo. IP Server Long Distance

Application 3: Central Collections Center requiring ‘foreign’ local market presence On-net Centralized Call Center Mayberry, NC 919 -456 212 -559 Local PSTN Gateway A VZ PIP/IDA Vz. B Vo. IP Server x 1000 Customers located in following markets and require local number access Broadway. NY (212 -559 -XXX) DID #s 972 -729 Oil City, TX (972 -729 -XXXX) DID #’s DID range Local PSTN Gateway Media/Signaling From Customer to VZ Vo. IP network Media/Signaling from Customer Hub To VZ Voi. P Network. This must be established as separate service type and is not part of vfx service 44 Long Distance 919 -456 Local PSTN Gateway

Application 4: Headquarters Centralized Calling model w/Customer WAN 212 -559 Headquarters 123 Main; Broadway, NY A On-net Long Distance x 1000 919 -456 PIP/IDA A Customer WAN x 1000 Store #2 456 Elm; Mayberry, NC 972 -729 Media/Signaling from Customer Hub To Customer remote (CPE Vz. B Vo. IP Server Service Address 789 Maple; Oil City, TX 972 -729 Local PSTN Gateway A Media/Signaling From Customer to VZ Vo. IP network 45 Service Address 123 Main; Broadway, NY x 1000 Store #3 789 Maple; Oil City , TX Important note: Design requires Centralized Multisite local/ Ld—June target aver) Service Address 456 Elm; Mayberry , NC 212 -559 Local PSTN Gateway 919 -456 Local PSTN Gateway

Application 5: ‘Two Hub’ Centralized Calling model w/Customer WAN 212 -559 Headquarters—East Coast 123 Main; Broadway, NY A 714941 A Headquarters—West Coast 123 Surf Blvd; Sana Ana, CA 415 -659 714 -941 PIP/IDA 928 -717 A 919 -456 A 415 -659 VZ PIP/IDA And Vo. IP Networks On-net Customer WAN 972 -729 212559 919 -456 Long Distance Customer WAN 928 -717 A Media/Signaling From Customer to VZ Vo. IP network 1) Same rules as Application 4; however two separate hubs Media/Signaling from Customer Hub To Customer remote (CPE Important note: Design requires Centralized Multisite local/ Ld—June target ava) 46 A