Verbal and Nonverbal Communication Company Name Verbal vs

Verbal and Nonverbal Communication Company Name

Verbal vs. Nonverbal Verbal communication • • • Face-to-face Phone conversations Words Spoken Written Signed Nonverbal communication • • • Facial expressions Gestures Eye contact Posture Tone of voice

Good Communication Good communication is the foundation of successful relationships, both personal and professional

Why we use Verbal Communication? To inform • To impart knowledge • Clarification • A tool of persuasion •

Non-Verbal Communication Pictures • Gestures • Company Logos • Body Language •

Examples of Non-Verbal Communication

Examples (cont)

Internal Audiences/External Audiences • Internal audiences are other people in the same organization: subordinates, superiors, peers. • External audiences are people outside the organization: customers, suppliers, unions, stockholders, potentials employees, government agencies, the press, and the general public.

Non-Verbal Culturally United States Nodding your head up and down is a sign of agreeing • Thumbs Up is usually a sign of approval or encouragement • “Ok” signal meaning ok or appropriate or appreciation • Burping is considered bad here in the US • Other Countries In the other countries nodding your head up and down could mean the opposite • In Iran the a thumbs up is very vulgar • While in others it's an extremely offensive reference to a private body part • In India a very loud belch is a sound of appreciation for the cook •

Non-Verbal Culturally (cont) United States Eye Contact shows interest, confidence or honesty • In the U. S. a larger corner office usually indicate highest status • People in North America feel that “time is money” and do not like to wait for long. Even when you are going in for a job interview they tell you to arrive 15 to 30 minutes early. • Other Countries Puerto Rican children are taught not to meet the eyes of adults. • The Japanese are taught to look at the neck • Japan however Japanese see private offices as inappropriate an inefficient • In other cultures, they may think that being 15 minutes late was no worse than being 45 minutes late. •

Good Communication Tips • • • A combination of verbal and non-verbal cues is a good strategy for effectively communicating your message. Smiling, laughing, and using a friendly tone of voice while saying, "That is so funny, " lets your listener know that you really do think the situation is funny. Be Prepared Know Your Audience Good Body Language

Remember communication affects all of work and personal levels. Remember it’s not just what you say, but how you say it.