Vendor Management z Vendor Relationship Management Contract Management

Vendor Management z Vendor Relationship Management, Contract Management, and Performance Management What do PMs need to know?

z Setting expectations - Duane § Purchasing is aware of many issues with our vendor management processes § Change is coming § Purchasing can only control the following: § § Policies § Procedures § Processes There are ways that PMs can help themselves, their sponsors and Penn State

z § Definitions - Emily Performance Management § A compliance role that observes, supervises, reviews, and maintains the course of supplier performance and delivery. The goal is to maintain control and ensure performance. § § Contract Management § The planning, monitoring, and control of all aspects of the contract and the motivation of those involved to achieve the contract objectives on time and to the specified cost, quality and performance. § § EIT – Service Management Purchasing and EIT Contract Management Team Supplier Relationship Management § A strategic function that seeks to develop successful, collaborative relationships with suppliers for the delivery of significant tangible benefits for BOTH parties. § EIT Vendor Management program Adapted from IACCM (2014). SRM Learning: Defining SRM and its Value. Retrieved from https: //www. iaccm. com/training/supplier-relationship-management/

z New Focus on Vendor Management - Janda § Background on evolving program § Relationships § Scorecard § Input from key stakeholders § Tactical to strategic

z What’s working well? - Duane § Support from University leaders to address issues § Relationships with catalog vendors § § Transaction data created by their processes/tool § Access to survey data VRM processes in: § Travel § Enterprise Project Management

z What’s frustrating? - Sue § Inconsistent processes § § Stakeholder engagement – have the right roles involved § Service Managers § Business Analysts § Project Managers § Communicators § Etc. . Allow time for planning and team development up front

z Advice for PMs - John § Acquisition Plan § Understand the contract § Vendor Scorecard and Quality Assurance Surveillance Plan § Ask who will continue the following after the project is over § § Vendor Performance Feedback Loop § License Renewal § Needs Assessment – is this still the right vendor or product? Innovate via Vendor Partnerships