Vendor Briefings Process Overview This presentation including any

Vendor Briefings Process Overview This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2008 Gartner, Inc. and/or its affiliates. All rights reserved.

Gartner Research Structure Roles Global Head of Research Technology and Service providers I&O Industries Hardware Security FSI EA Sourcing and VM BPI Software Healthcare Services Retail Telecommunications Manufacturing Go To Market PPM E&U Industries Applications Government BIIM Education © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 2

Asia Pac Analysts • T Shape • π now Pi © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 3

Access To Insight: Different ways you can leverage Gartner Strategic Advisor Research Provider Industry Analyst Business Executive Market Intelligence Analyst Relations Analyst inquiry and SAS Research services Vendor Briefings • A two-way consultative relationship whereby analysts advise you on your go-tomarket strategies and growth plans • 24/7 access to Gartner research, enabling you to make decisions in real time • Scheduling a vendor briefing (available to any technology and service provider—client or non-client) • Face-to-face strategic sessions with analysts, which you can use to prepare for shareholder meetings, conduct business planning or get feedback on your ideas © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> • Insight you can’t get anywhere else on your customers, markets and competitors • Analytics you can use to gauge the effectiveness of your marketing and sales efforts 4 • Educating analysts on your company’s direction and/or new product announcements via a vendor briefing

Gartner’s definition of a Vendor Briefing A vendor briefing is a research tool for industry analysts, and an opportunity for IT vendors to present its products, services and business strategies with analysts that cover the vendor specifically or a related technology or market. During a vendor briefing, the flow of information predominates from vendor to analysts and is not interactive. Analysts may ask questions of clarification during a briefing session, however, analyst feedback is not the focus and should not play a part or role within any given vendor briefing session. Gartner analysts schedule briefings at their discretion based purely on an interest in the vendor, its technologies and its marketplace, not because of any fee or contractual relationship. © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 5

Submission Process • Gartner receives over 12, 000 briefings annually and has a systematic method for disseminating briefing requests to our analyst community. - We understand there are local relationships but kindly request that you do not contact the analysts directly when booking briefings. • All vendors should initiate requests through completion of a Vendor Briefings request form available in word document format from vendor. briefings@gartner. com or online at: http: //www. gartner. com/it/about/vendor_form. jsp • To help you identify which topics are covered by Gartner analysts, view: http: //www. gartner. com/0_admin/Analyst. Coverage. Areas. jsp © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 6

Benefits of using the formal Vendor Briefings process For IT Vendors • • When appropriate requests may be disseminated via Gartner distribution lists Analysts receive hundreds of emails daily and may respond more quickly to Gartner’s internal scheduling teams • • Content is tagged enabling sophisticated search capabilities to assist with research agendas Audio replay option for analysts who missed a scheduled briefing - Appointments are methodically posted to analyst calendars in a standardized format which analysts use as gospel Analysts can identify other analysts who attended previous briefings and knowledge share Permanent posting of requests and vendor materials to Gartner’s internal central repository for knowledge sharing - Proper replication of confirmed appointments to analyst calendars - Proper tracking of requests into Gartner’s client database supports analyst collaboration - Expedited scheduling - • All Gartner associates have visibility into the current and prior history of your requests Broad and accurate exposure of your requests to relevant analysts - • • Proper tracking of your requests into Gartner’s client database - • For Gartner Analysts Audio recording of briefings are available for 28 days post briefing Greater time allotment to conducting research and fulfilling client deliverables - Scheduling briefings can be time consuming. The Vendor Briefings team is highly skilled in managing multiple calendars and time zones © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 7

Vendor Briefings Selection Process • The Gartner analyst community makes its own decisions regarding which technologies, products, services and vendors are important to the research agenda. • Analysts schedule a vendor briefing solely because they need information as part of their research or to answer client inquiries. • In scheduling briefings, Gartner analysts apply the same criteria to vendors clients and non-clients. • For information about the Gartner Magic Quadrant and Market. Scope processes view: http: //www. gartner. com/Display. Document? doc_cd=131166 © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 8

Vendor Briefings Process & Typical Lead Time • Completed Vendor Briefings request forms will be assigned to a specialist within 2 business days 1. The specialist will first poll the relevant analysts for their interest level 2. Analysts have 48 hours to accept or decline the polling email 3. After 48 hours with no reply the VB Specialist considers it a “decline” 4. Based upon positive interest we will then provide you with tentative analyst availability 5. Upon selection of a slot, the Specialist will schedule the call with analyst (s) via concert depending on their current availability. • The scheduling process is completed through the Concert system - Concert updates analyst’s outlook calendar with date/time of the call, conference bridge #/ID, and briefing information from GAMEC - Concert automatically spins-off additional GAMEC records to all analyst attendees - Conference bridge ID is scheduled via the Meeting. Place Global site: https: //meetingplaceglobal. gartner. com/ - Email confirmation is sent to the vendor with details for the call © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 9

Vendor Briefings Process & Typical Lead Time • Lead times for scheduling depend on analyst responsiveness and availability and are typically scheduled 2 -4 weeks out • Lead time significantly increases for in person requests and for requests exceeding 2 analysts. © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 10

Best Time to Schedule a Vendor Briefing • Historically 70% of briefings occur in two briefing seasons: - mid-November to end of February - mid-May to end of July • These briefing seasons coincide with analyst research agendas and the updating of their conference presentations. • Off-season briefings are welcome and expected, but are more difficult to schedule due to conference participation and other business travel. - The more analysts requested correlates with less availability for scheduling. © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 11

Typical Venue for a Vendor Briefing • Gartner analysts determine the duration and venue of briefings. • 95% occur via phone for 30 -60 minutes, with 1 -2 analysts. - Our analysts prefer to use Gartner’s audio conference bridge, as briefings are recorded and accessible by the Gartner analyst community for 28 days after the briefing. - Dialing instructions are provided upon analyst confirmation. • In person briefings are less frequent and are scheduled at the discretion of the analysts for 60 minutes. • Online Demos should be reserved for the purpose of reviewing software tools and applications. - Gartner analysts still prefer that an electronic slide deck presentation be provided 3 days prior to a scheduled briefing. © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 12

Suggested Briefings Agenda I. Company Overview 1. Brief history 2. Vision statement 3. Value proposition 4. Organizational structure 5. Operating principles 6. Financial performance II. Market Positioning 1. Assessment of market drivers or business issues 2. Category description (Software integration, consultant, data-mining solution provider, etc. ) 3. Competitive position 4. Description of target markets 5. Go-to-market strategy Partner strategy 6. Points of differentiation © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> III. Capabilities 1. Portfolio review 2. Tools, methodologies 3. Customer benefits 4. Success stories 5. Delivery model IV. Strategic Intent 1. Vision for future directions 2. Growth plan – (for example, organic, partners, acquisitions) 3. Investment strategy 13

Vendor Briefings Best Practices • Define clear objectives for your vendor briefing. For example… - To provide information on significant changes in product or service strategy, company structure, pricing, revenue and so on - To emphasize the vendor's differentiators in products, strategy and marketing message, and what it sees as its competitive advantages • Provide presentation materials 3 business days in advance of the briefing. - All files should be "zipped" and, if at all possible, no more than 3 MB in total size. - Sending materials in advance is particularly important for phone briefings and if analysts are traveling. - If certain information is confidential or embargoed, the vendor should note that on the document and cover letter. - Post briefing, vendor presentations are posted to a database accessible by our global analysts. • Distinguish a vendor briefing from a client inquiry - Vendor briefings are eligible to both clients and non-clients where the flow of information predominates from vendor to analyst. - Client Inquiries are only eligible to clients and are a much more interactive paradigm that should be scheduled via the Client Services Group. © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 14

Contact Details & Additional Information Region Americas, Canada, EMEA & Asia Pacific Email Phone Americas, Canada & EMEA: vendor. briefings@gartner. com +1 203 316 6144 Asia Pacific: +91 22 66023380 Japan jp. vendorbriefings@gartner. com +81 3 3481 3670 Click here for more information about vendor briefings: http: //www. gartner. com/it/about/vendor_briefings. jsp © 2008 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 15