VENDING MACHINES Disadvantages of Vending Machines Only coins

VENDING MACHINES

Disadvantages of Vending Machines

Only coins are accepted by vending machines It is inconvenient for those who do not have coins and are desperate for the product Coins may get stuck and consumers would not be able to receive their product Coins that get stuck would prevent other buyers from being able to purchase the product and thus cause inefficiency in the buying and selling of the products Coins that get stuck would also cause the machine to malfunction which in turn would result in the hassle of repairing the machine Consumers would not get automatically refunded if their coins get stuck

Vending machines do not provide efficient customer-seller relation Customer dissatisfaction ( e. g. coins or product get stuck in the machine) is not immediately attended to Hotline service in case of machine malfunction lacks efficiency in attending to the customers’ needs ( e. g. waiting to be connected to customer-relations officer, waiting for refund in the form vouchers to be sent via mail) Hotline services that are provided do not immediate serve the need of the consumer to consume the product (e. g. a thirsty man who needs to drink desperately but has no more coins/money left)

Vending machines require high maintenance Vending machines are constantly subjected to vandalism that may cause the machine to malfunction or be damaged Machineries are bound to malfunction without regular maintenance services and thus regular check on the machines have to be conducted Vending machines requires electricity to function and thus the cost of making the products available to consumers 24 hours would be very high and costly

The Advantage Of Improving And Improvise Vending Machine

Improving It To Accept Notes And Coins And Other Payment More Selection Of Items In Vending Machine Standard Machine's User Friendly

Improving It To Accept Notes And Coins Improves Connivance Of People Using It Cash card users could also buy it Ez-Link Card

More Selection Of Items In Vending Machine More selection could give more profits to vender company Ease of going to 24 hour stores More selection makes it easier

Standard Machine's Makes it all the same Easier to use Not much trouble shoot

User Friendly Helps all people to use it more often if easy usage Makes it easy not many problem cause

Survey Done In SP

Products Purchased In SP Drinks Snacks Ice Cream Others

Reasons For Using Vending Machines Locations Products Others User Design Friendly

Satisfactory Of Using Vending Machines Yes No

Our Conclusion

Question and Answer !

Done By Danker Calista Augustina Arie Wong Jie Yuan Christopher Chew Galvin P 0561842 P P P 0537102